Position Overview

AMAN

At Aman we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, experiences and products which transform our guests’ perspectives and daily lives. To achieve our ambitions, we capitalize on our unique combination of world-class and diverse talent, unmatched design, and access to locations, cultures and experiences few are privy to. We live by the ‘Aman way of life’ – a mindset shared by our guests and employees which creates a lifelong sense of belonging driven by our values of:

Invest in individuality – fostering an environment where each person can push boundaries, take risks and challenge norms.

Nurture pathfinder spirit – exploring experiences, opportunities and locations which transform into new exciting ventures.

Act like owners – taking the charge, leading by example and an immense sense of pride in their work.

Celebrate communities – ensuring that every member of our community is looked after and nurtured in a compassionate, respectful and collaborative manner.

If this sounds like you and you share our values, then you may find that your natural home lies with Aman. Talk to us about aligning your passion with our opportunities.

LOCATION

This position is located at our property Amanjena Marrakech in Morocco.

THE POSITION

Reporting to the Director of Reservation and Revenue, the reservation agent assists Aman guests with their booking needs

Responsibilities

• Assist and advise guests who may be choosing from a variety of rooms options
• Check availability of accommodation or transportation on the customers’ desired travel dates
• Help plan travel itineraries by suggesting local tourist attractions and places of interest
• Processs with payments and send confirmation details to customers
• Sort out any issues that may arise with bookings or reservations
• Sell and promote reservation services
• Answer any questions customers might have about the reservation process
• Up-sell, when appropriate, by informing customers of additional services or special packages
• Provide support to customers who may need to amend or cancel a reservation
  
  
  

Qualifications

• Customer-service experience
• Excellent written and verbal communication skills in English & French
• Multi-tasking and time-management skills, with the ability to prioritize tasks