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    Develop and maintain an effective relationship with existing customers

•    Gain new customers 

•    Coordinate with operations / CS to satisfy customers’ needs

•    Report competitor’s activities to the sales manager

•    Ensure KPIs are met (targets, visits, opportunities, number of new accounts)

•    Ensure privacy and confidentiality of customer data in line with the company data security policies

•    Reporting any information that might impact company image, brand or functioning

•    Collaborate with the team to achieve its objectives

•    Facilitate the flow of information horizontally and vertically

•    Fulfill the customer’s needs and ensure high quality of service delivery

•    Visit customers in their assigned (geographical) areas

•    Grow existing customers and migrate them into higher value tiers

•    Keep a record of customer visits and update the CRM system regularly

•    Cross-sell and upsell

•    Gain new business

•    Prepare proposal and quotations to customers

•    Promote Aramex service to customers

•    Promote the use of e-tools 

•    Ensure the integrity and accuracy of data updated in the CRM system

•    Create and update regularly a prospect plan to know where to focus to gain new clients

•    Ensure having valid customer contracts and ensure they are renewed on time

•    Adhere to company HSSE, compliance and sustainability corporate policies and standards

•    Achieve set targets and productivity KPIs 

•    Achieve ACP targets where applicable

•    Generate sales leads and acquire new customers

•    Generate revenue from cross-selling and upselling

•    Ensure that overdue collections and problematic cases are resolved with the customers in a timely manner

•    Sales Experience (2 years)

•    Bachelor's degree Holder (preferably Logistics/ Supply chain)

•    Fluent English & French Language

•    Excellent Communication Skills

•    Excellent Problem Solving Skills

•    Innovative person

•    Customer Oriented