Customer Service Executive

aramex - Morocco - Casablanca
aramex
Job description: Purpose of the Job

Ensure excellent customer service is provided to customers in timely manner, by adhering to policies and standards to achieve highest satisfaction levels.

Job Description
  • Deliver exceptional service, resolve inquiries promptly, and exceed customer expectations to build lasting relationships
  • Actively listen to customer concerns, identify solutions, and follow up to ensure resolution
  • Provide clear and concise information to customers through various channels, fostering a positive experience
  • Collaborate effectively with colleagues to achieve departmental goals and ensure seamless customer service
  • Adhere to established customer service policies and procedures while meeting key performance indicators (KPIs)
  • Contribute to maintaining and improving customer service standards through initiative and feedback
Job Responsibilities - Experience and Education
  • Bachelors degree in Business or related field
  • 2 years of experience in a customer service role
Leadership Behaviors Building Outstanding Teams Setting a clear direction Simplification Collaborate & break silos Execution & Accountability Growth mindset Innovation Inclusion External focus Skills Customer Focus Communication Skills Problem Solving Teamwork Time Management
Post date: Today
Publisher: LinkedIn
Post date: Today
Publisher: LinkedIn