We are the Nestlé Nespresso SA Company and are proud to be one of the fastest growing operating unit of Nestlé. Our passionate, entrepreneurial-minded team has transformed Nespresso into the reference in portioned coffee and one of the world’s most trusted brands. Our growth comes from our commitment to research and development in order to pioneer and be the reference in the portioned coffee sector to provide the very highest quality coffees that could be enjoyed in the comfort of consumers' own homes and also savored at out-of-home locations, such as restaurants, hotels, offices and luxury retail businesses. We guarantee quality by taking a careful, thoughtful approach in how we source our ingredients, produce and market our premium coffee products. With corporate headquarters in Lausanne, Switzerland, Nespresso is present in over 60 countries and counts over 12,000 employees worldwide. To learn more visit www.nespresso.com.

POSITION SNAPSHOT

Nestlé Maroc SA

Based in Casablanca

Full-time

Position Summary

Leads and manages the Digital Transformation and IS to supporting Business. Executes HQ IS-IT Strategy, delivers Market roadmap, plans and delivers key DT & IS initiatives and projects, provides world-class services and proactively cooperate with cross-functional business partnerships locally and globally even though no NESSOFT Market.

Identify and quantify new opportunities and capabilities required to drive Market growth.

A DAY IN THE LIFE OF AN IT MANAGER

Defines local DT & IS strategy in alignment with HQ strategy

• Ensures the overall HQ strategy is cascaded appropriately to the market.
• Provide recommendations on digital strategies and Align plans with business objectives. Clearly communicate the objectives and associated accountabilities so they are understood by all, with the strategic options identified, structured and integrated with the business plans.
• Achieve competitive advantage, business innovation, and improved operational effectiveness and efficiency by exploiting information technology developments.
  
  

Supports Market cross functional alignment:

• Manages and delivers market DT & IS Roadmap finding the correct balance between HQ requirements and MEA Regional requirements and market cross departmental needs.
• Fosters partnership between IS and other departments to enable the effective and efficient use of IS-related resources and provide transparency and accountability of the cost and business value of solutions and services.
• Defines and implement key business partnership with external vendors within market in alignment with procurement.
  
  

Manages Digital Transformation & Technology Service Portfolio

• Develop the overall digital transformation strategy and specific plan(s) for the full lifecycle of technical implementation and new technology initiatives using the company’s exclusive methodology and tools
• Manipulate large datasets for service analysis and operational systems, managing and optimizing digital tools, platforms, and processes to ensure smooth workflows.
• Analyze and evaluate the performance of the business tools to identify areas for improvement and implement key
  
  

digital transformation strategies to enhance efficiency and productivity.

• Manages the systems setup/configuration of HQ and local applications to achieve local needs.
• Accountable for services identification and service levels agreement with the business and compare them with the current service portfolio to identify new or changed services or service level options (Build, Maintain and Monitor Services Catalogues & SLAs).
• Ensures systems quality including participation in Market Acceptance Tests (MAT).
• Accountable to determine the necessary IT hardware and software required to meet the overall business strategy.
• Accountable for Market Asset Management: maintain an up-to-date and accurate record of all IT assets required to deliver services and ensure alignment with HQ configuration management and financial management.
  
  

Manages the DT & IS budget

• Develops and gains approval for the CAPEX budget based on the OP approved strategic plan.
• Manages the OP/budget for the market through DT/IS initiatives. Establish budget and monitor the costs for IS related expenses.
  
  

Ensures operational efficiency

• Works closely with all functional groups and IS team to identify, document, and resolve technology system and process issues, ensure continuous improvement practices are in place.
• Accountable for service availability, efficient management of resources, and optimization of system performance through prediction of future performance and capacity requirements (KPIs Management).
• Ensures IT infrastructure and related events are monitored. Stores sufficient chronological information in operations logs to enable the reconstruction, review and examination of the time sequences of operations and the other activities surrounding or supporting operations.
• Achieves increased productivity and minimize disruptions through quick resolution of user queries and incidents.
• Enables fast and reliable delivery of change to the business and mitigation of the risk of negatively impacting the stability or integrity of the changed environment (Change Management).
• Continues critical business operations and maintain availability of information at a level acceptable to the enterprise in the event of a significant disruption.
  
  

Develops People and Organization

• Establish the appropriate organization in line with the operational plan (OP) and international guidelines.
• Recruit, develops, motivates and manages a team to deliver superior performance and results.
• Manages and comply with the HR and Line Manager’s Planning Cycle.
• Manages the development and evolution of the DT/IS function in the Market/Region.
• Ensures local Business and IS functions training capabilities.
  
  

What Will Make You Successful

• Master’s degree in computer science or IT related field of study.
• + 5 years of experience in DT/IS, and 3 – 5 years of experience demonstrated capability to lead and develop people IS/IT team.
• Experience working for Retail brand which is highly stylized with strong culture.
• Project Management experience - planning, leading & managing through projects.
• Facilitation of issues and conflict resolution in a cross-functional environment.
• Stakeholder management in a matrix organization.
• Strong people leadership and management, and talent development experience.
• E-commerce and Dynamics knowledge.
• International Headquarters (HQ) or MEA Regional Office relationship experience.
  
  

People are at the heart of our success - all 14,000 of them for Nespresso globally. We actively cultivate diversity, inclusion and belonging in the workplace. We celebrate individuality, believing that your authenticity and uniqueness can help us to grow and thrive together

#Nespresso