OFR Bulk Operations & Customer Service Specialist

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969.  Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

DHL Global Forwarding Morocco has an opening for anOFR Bulk Operations & Customer Service Specialist where you will ensure the delivery from A-Z of all the operations process related to OFR shipments.  Join us now in connecting people and improving lives.

 In this OFR Bulk Operations & Customer Service Specialist position

• You will handling day-to-day shipments and operational activities of Bulk Ocean Freight and including all types of sea shipments.
• You will liaise with the origins and destinations for the forecast and being in contact with the sales dept and the department supervisor.
• You will place booking orders to Shipping line via appropriate systems.
• You will ensure that shipment adheres to customs regulation of Morocco / and other countries regulation.
• You will send BL instruction to shipping line and check if all information in the bill of loading are correct.
• You will coordinate with the depot for the fitting of flexis and our trucker to pick up container following customer request date.
• You will coordinate with our broker to handle customs formalities.
• You will be checking and preparing necessary documents to complete export-import and customs clearance process.
• You will send our invoice within 4 days from departure date and 3 days after the arrival for the import.
• You will ensure that collection of containers from shipping line depot.
• You will be providing complete and accurate information to customers in a timely manner.
• You will prepare all document required on timely and accurate manner for shipping activities and identify appropriate transport mode in assistance with customer.
• You will deliver all document on time to customer, broker, shipping line and trucker.
• You will maintain optimal level of customer satisfaction.
• You will ensure and control file result (GP, cost, revenue).
• You will consolidate at month end all operational data for KPI report, analyze performance.
• You will check if all information in the bill of loading is correct.
• You will handle all customers complaints and together with the shipping lines and the station network.
• You will put corrective actions in place in case of any issue/challenge.

Now, here’s what we need from you

• 2-4 Years of experience on bulk and operations
• Bachelor’s Degree or equivalent experience/qualification

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

Why join DHL Global Forwarding?

We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025. 

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than 30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision: The Logistics Company for the World.

Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. 

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