Job :
We are looking for passionate talents to strengthen our teams and offer an exceptional experience to our international clients.
Your roles:
As a Spanish-speaking customer service manager, you will be the main point of contact for our Spanish clients, exclusively in writing.
Your main responsibilities will be:
- Written multi-channel management: respond to customer requests via chat (instant) and email.
- Ticket processing: analyze, classify, and resolve incident or complaint tickets in our CRM tool.
- File tracking: ensure follow-up of complex cases until their complete resolution.
- Writing quality: Ensure a clear, empathetic, error-free, and personalized response according to the company's charter.
- Meeting deadlines: Process requests within the established deadlines (SLA) while maintaining a high level of customer satisfaction.