HUIR – International University Hospital of Rabat operates within a predominantly collaborative culture, where people, trust, and teamwork are central to daily practices. The hospital promotes a close and supportive management style focused on empowerment, guidance, and collective commitment. This collaborative foundation is reinforced by a strong innovation dimension, encouraging initiative, experimentation, and continuous improvement. It is supported by structured processes ensuring reliability and efficiency, while competitive dynamics play a clearly secondary role. [+]

We are looking for a dynamic and competent Quality Engineer (H/F) to join our HUIR team.
Your responsibilities will be as follows:

1. Management of the quality approach and risk management

• Participate in the design, implementation, and development of the continuous improvement approach for the quality and safety of care.


• Ensure the operational implementation of quality objectives and action plans within the various medical, medico-technical, and administrative departments.


• Provide expertise and methodological support for any quality, improvement, and risk management initiative.


• Maintain regulatory watch related to quality, risk management, and health surveillance.
   

2. Development of a quality and safety culture

• Actively participate in developing a quality and safety culture among all professionals.


• Train and support teams in problem-solving methods and continuous improvement.


• Collaborate with multidisciplinary teams (healthcare professionals, administrative and medico-technical staff) to support the quality dynamic on the ground.

3. Monitoring of professional practices and document management

• Manage the establishment's document control (procedures, protocols, reference documents).


• Participate in internal audits and evaluations of professional practices.


• Contribute to the functioning of thematic committees (monitoring action plans, collecting and analyzing indicators).

4. Management of adverse events and feedback

• Ensure the analysis of adverse events and lead feedback initiatives (CREX, RMM, REMED...).


• Contribute to the implementation of corrective and preventive actions.

5. Certification, accreditation, and labeling

• Support the hospital in its certification, accreditation, and labeling processes (Accreditation Canada International, ISO, etc.).


• Actively participate in certification processes.

6. Patient experience and satisfaction

• Collect, analyze, and use patient satisfaction and experience indicators as levers for improvement.


• Contribute to the continuous improvement of patient satisfaction for hospitalized patients.


• Handle patient complaints and grievances with a focus on improving practices.

• Master's degree (Bac+5) in quality management or health sciences.


• Minimum of 2 years of experience in quality, preferably in the healthcare sector or a hospital setting.


• Knowledge of methods, techniques, and tools for evaluating quality approaches


• Knowledge of process and risk analysis techniques


• Knowledge of survey and audit techniques


• Knowledge of problem analysis and resolution methods


• Project management


• Good communication skills.


• Adaptability.


• Analytical skills.


• Teaching ability