Job :
Key Responsibilities
Handle customer inquiries in both Spanish and English, depending on business needs
Deliver high-quality customer support
Provide accurate information and effective solutions to customers
Manage complaints in line with internal procedures and quality standards
Ensure customer satisfaction and meet performance KPIs
Required profile :
Profile Requirements
Fluent bilingual proficiency in Spanish and English (mandatory)
Spanish level: C1 | English level: B2 minimum
Excellent verbal and written communication skills in both languages
Strong customer service orientation and problem-solving skills
Good computer literacy
Previous experience in a contact center is a plus