Job description

WE’RE HIRING AS A DESKTOP SUPPORT TECHNICIAN L1 AT MOROCCO!

Excis is a global IT support leader globally, driven by innovation and collaboration. We’re looking for a proactive Desktop Support Technician L1 to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.

·        Client in 190+ countries

·        6000+ Engineers

·        200+ Enterprise Clients

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.

Start your journey with Excis and grow with us!

What You Will Do:

• Perform hardware setup and imaging – Assist with imaging Windows laptops/desktops using standard procedures, handle basic installations of software and peripherals, support moves and additions under supervision, and help with asset reclaim and disposal tasks.
• Provide first-level support across multiple platforms – Troubleshoot common post-deployment issues on Windows, Macintosh, and mobile devices; assist executive (VIP) users with basic requests; resolve simple hardware/software conflicts; and help set up audio/video equipment for meeting spaces including basic health checks.
• Assist with asset management, onboarding, and reporting – Help tag and log incoming equipment into the asset management system, ensure hardware is assigned to new hires according to checklists, coordinate with external vendors for basic repair dispatch, and collect data for weekly reports on physical inventory counts and hardware outflows.

What You Need:

• Platforms & OS – Foundational knowledge of Windows and Macintosh (including portables), basic familiarity with imaging Windows 10 OS, and working knowledge of Microsoft Office Suite.
• Networking & printer – Understanding of TCP/IP, Windows Networking, and Ethernet; ability to assist with networked printer troubleshooting (e.g., checking queues, basic setup under guidance).
• Hardware & repair fundamentals – Break-fix support (e.g., swapping peripherals, identifying failed components), familiarity with warranty processes, ability to assist with hardware refresh tasks, basic spare parts tracking, printer setup, and following data backup/recovery procedures.
• Asset management & reporting basics – Ability to assist with asset tagging and inventory counts (depot operations), basic spreadsheet skills (Excel: simple formulas, data entry, basic calculations), and help with gathering data for weekly physical inventory reporting.
• Languages, license & shift availability – Fluent in French, intermediate English, valid driver's license, can start immediately, open to shifts (Morning/Mid/Night).
  

At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.

Ready to make a difference and grow your career? Apply now to join Excis in Morocco and be at the forefront of IT support excellence!