YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world's most international company in the world?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express

ABOUT THE ROLE :

Sort, deliver and pick up shipments for a defined route or service area in the most efficient, safe and cost-effective manner, while providing a professional interface and image to customers and the general public.
As part of a polyvalent operations team, the Courier also supports terminal handling, warehouse and shuttling activities to ensure smooth end‑to‑end service execution.

YOUR TASKS :

• Deliver inbound shipments without delay in line with Required Delivery Dates (RDD).
• Collect outbound shipments within agreed timeframes and ensure no pickup is missed.
• Ensure accurate scanning and recording of all shipment handling activities using DHL systems.
• Maintain the security and integrity of all shipments while in custody.
• Handle cash transactions related to delivery and pickup activities and hand over all cash on the same day to the Operations Cashier or Supervisor.
• Ensure all delivery and pickup documentation is complete, accurate and compliant with DHL standards before handover to outbound processing.
• Reconcile all non-delivered shipments (ND / UNDEL) and prioritize them for the next delivery cycle.
• Perform proper sorting of shipments in line with network split and Perfect Shipment (MPS) standards.
• Participate in warehouse processing activities including sorting, loading, unloading, shuttling and gateway-related tasks when required.
• Coordinate with Dispatch, Customer Service and Supervisors to manage delivery, pickup and service issues proactively.
• Provide timely and accurate feedback on service incidents, customer requests and shipment exceptions.
• Maintain the assigned vehicle in good condition and operate it safely, responsibly and in compliance with road regulations.
• Act professionally and courteously at all times, representing DHL’s image and values with customers and the public.
• Cooperate with customs authorities, third-party agents and other regulatory bodies when required.
• Maintain cleanliness, order and readiness of work areas and equipment for the next operational cycle.
• Adhere strictly to Health, Safety & Environment (H&S) policies, report hazards, incidents and near-miss events on the same day, and attend mandatory safety trainings.

YOUR PROFILE :

BAC +2 minimum.
Valid driving license B & C.
More than 1 year of driving experience; prior experience in service transportation or courier activities is an advantage.
Good command of French, spoken and written.
Basic software skills (Word, Excel and operational systems).

Competencies:
Analysis: Ability to identify service and operational issues and contribute to effective solutions.
Planning & Organizing: Manages delivery and pickup routes efficiently to meet service deadlines.
Decision Making: Takes sound operational decisions while complying with DHL procedures and safety standards.
Results Orientation: Focuses on achieving delivery, pickup and service KPIs.
Teamwork: Works cooperatively with operations, dispatch, customer service and sales teams.
Accountability: Acts responsibly, complies with policies and fulfills commitments.
Self‑Management: Remains calm and effective under pressure and in demanding service situations.