Job Description

Roles & Responsibilities

A true ambassador for the hotel, the Guest Relations Manager embodies the art of hospitality and ensures that each guest receives a personalized, seamless, and memorable experience. They anticipate needs, create bespoke touches, and maintain consistent satisfaction throughout the stay. Working closely with the operational teams, they guarantee harmonious communication, manage special requests, resolve sensitive situations with elegance, and actively contribute to customer loyalty. Possessing exceptional service skills, they represent the hotel's image, uphold its standards, and enhance its reputation among a discerning and international clientele.

Desired Candidate Profile

Proven experience in customer relations in luxury hotels or a high-end environment.

• Proven experience in customer relations in luxury hotels or a high-end environment.
• Excellent presentation, impeccable sense of service and ability to create a personalized experience for each client.
• My perfect command of French and English; any additional language is an asset.
• Strong interpersonal skills, listening skills, diplomacy and the ability to manage sensitive situations calmly and elegantly.
• Strong organizational skills, autonomy, responsiveness and ability to coordinate several services simultaneously.
• Proficiency in computer tools and hotel software
• Positive attitude, team spirit and keen attention to detail to guarantee excellent service.