Job Description

Roles & Responsibilities

As an OT Process Controller at our TM2 terminal, you will play a vital role in ensuring the seamless operation of our semi-automated container handling systems. Working in a shift-based rotation from the Integrated Operations Center (IOC), you will be the first line of support for control systems managing Quay Cranes, Automated Rail Mounted Gantry Cranes, and Shuttle Carriers. Your contributions will directly impact system availability, incident response, and operational excellence.

Key responsibilities include:

• Provide real-time system support during shift hours within the IOC
• Monitor alarms, interfaces, and process flows for terminal equipment
• Lead Level 1 troubleshooting and escalate to Level 2/3 as needed
• Detect and resolve control system anomalies and software faults
• Coordinate effectively with Operations, Asset Management, and IT teams
• Document incidents, interventions, and shift handovers thoroughly
• Ensure SLA compliance and proper communication flow within the Control Room
• Support LEAN initiatives through accurate reporting and process documentation

Desired Candidate Profile

Lean-minded: we are looking for someone who brings a strong mindset of continuous improvement someone who is naturally curious, committed to solving problems at the root, and driven to make things better every day.

Required Qualifications:

• Bachelor s degree in Computer Science, Business, or a related field
• Strong analytical or technical skills with hands-on troubleshooting experience
• Proficiency in relevant tools and systems (SQL, Oracle, BI applications)
• Ability to communicate insights and technical issues clearly
• Excellent attention to detail and organizational skills

Preferred Skills:

• Experience in logistics or automated terminal operations
• Familiarity with LEAN methodologies and incident management processes
• Knowledge of automation tools and virtualization technologies