Job Description

Roles & Responsibilities

We are looking for a dedicated Customer Service Representative to join our team.

The ideal candidate should be well-spoken with a professional demeanor and strong customer service and computer skills.

Key Responsibilities:

• Listening to customer concerns and providing information, answers, or responses.
• Handling customer complaints and processing returns effectively.
• Ensuring customer satisfaction
• Handle customer enquiries via the telephone and email by providing accurate information regarding products and product applications and process telephone orders accordingly.
• Cross team collaboration

Why Nuitee?

• Massive Market Opportunity: We are tackling the $9.9tn travel industry, starting with the $75 billion B2B hotel market, a fragmented space filled with outdated systems, gatekeepers, and inefficiencies. Nuit e s API-first platform is solving this, enabling businesses to access hotel inventory seamlessly and at scale.
• World-Class Backing: Backed by Accel and visionary leaders across tech and travel including Booking.com, Stripe, and Shopify we re equipped to scale our ambition globally.
• Bootstrapped Resilience, Startup Agility: Having grown profitably for years without external funding, we combine operational discipline with the speed and innovation of a scaling startup.
• Global Impact: Our infrastructure supports partners like Google, Grab, worldwide fintechs, superapps, travel companies and others
• AI-Driven Innovation: Nuit e is uniquely positioned to power the future of travel in the AI era enabling seamless, intelligent, and hyper-personalized travel interactions.

By joining Nuit e, you ll be part of a team that s building a category-defining platform. You ll work on a global scale, innovate alongside industry leaders, and help drive the next phase of travel technology. If you re excited to push boundaries, redefine a multi-trillion-dollar industry, and grow with us Nuit e is the place for you.

Desired Candidate Profile

Our Ideal Candidate:

• An associate's or bachelor's degree
• 1 to 2 years experience in the same or similar role.
• Very good command of English is mandatory (Spoken and Written)
• Good data entry and typing skills.
• Good IT skills, particularly in word, excel and including Microsoft office.
• Excellent problem-solving and analytical skills.
• Effective communication skills, both written and verbal.