OFR Export Operations and Customer Service Specialist

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969.  Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at Deutsche Post DHL (DPDHL). DHL Global Forwarding, is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

DHL Global Forwarding has an opening for OFR Export Operations and Customer Service Specialist in Morocco. In this role, you will ensure the delivery from A-Z of all the operations process related to OFR shipments.

Join us in connecting people and improving lives!             

In this OFR Export Operations and Customer Service Specialist position

• You will handle day-to-day shipments and operational activities of Bulk Ocean Freight, including all types of sea shipments.
• You will liaise with origins and destinations for forecasting and maintain close contact with the sales department and department supervisor.
• You will place booking orders with shipping lines via appropriate systems.
• You will ensure that shipments adhere to customs regulations of Morocco and other applicable countries.
• You will send Bill of Lading (BL) instructions to shipping lines and verify that all information in the bill of lading is correct.
• You will coordinate with depots for the fitting of flexi tanks and with truckers to pick up containers based on customer-requested dates.
• You will coordinate with brokers to manage customs formalities.
• You will check and prepare all necessary documents to complete export-import processes and customs clearance.
• You will send invoices within 4 days from departure and within 3 days after arrival for imports.
• You will ensure the collection of containers from shipping line depots.
• You will provide complete and accurate information to customers in a timely manner.
• You will coordinate daily operations and the movement of goods, including hazardous cargo.
• You will prepare all required shipping documents accurately and on time, and assist customers in identifying appropriate transport modes.
• You will deliver all documents on time to customers, brokers, shipping lines, and truckers.
• You will maintain an optimal level of customer satisfaction.
• You will ensure and control file results, including gross profit (GP), costs, and revenue.
• You will consolidate all operational data at month-end for KPI reporting and analyze performance.
• You will have the responsibility and authority to approve or reject non-conforming freight and containers.
• You will check that all information in the Bill of Lading is accurate.
• You will handle all customer complaints in coordination with shipping lines and the station network, and implement corrective actions in case of any issues or challenges.

Qualifications & Experience

• Bachelors degree
• 2-4 Years of experience

Languages

• Fluent in French
• Fluent in Arabic
• Fluent in English

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development.
• Competitive salary.

Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025. 

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than 30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision: The Logistics Company for the World.

Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. 

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