Job Description

Roles & Responsibilities

Who are we? Concentrix is an international company established in over 70 countries. Specialists in improving customer experience and optimizing master processes, we help companies transform and achieve excellence, in an inclusive, collaborative and innovative environment.

Your mission as a Customer Advisor:

Your main role will be to be our clients' privileged point of contact. You will be responsible for:

• Accompanying prospects and clients in solving problems or providing information.
• Actively contributing to promoting our brand image and developing customer satisfaction.
• Effectively managing complaints.
• Being an ambassador for customer satisfaction!

By what means?

Incoming calls, emails, letters, and potentially interactions via social networks. No telephone prospecting!

What we offer you:

At Concentrix, we prioritize the development of our talents. Here are the unique benefits we offer to recognize your contribution:

• Compensation and benefits:
• Language bonus for multilingual profiles
• Performance bonuses
• Regularity bonus from 12 months
• Special Eid al-Adha bonus
• Flexible hours with the possibility of remote work after integration
• Free access to the gym
• Transport provided
• Social benefits:
• Advantageous health insurance + CNSS/AMO
• Complementary retirement after one year
• Optimal working conditions:
• Initial and continuous training.
• A work environment that values quality of life at work.
• Professional development opportunities.

The profile we are looking for:

We are looking for talents who possess:

• Perfect command of French, both written and spoken.
• Excellent communication skills, organized, autonomous, and with a positive attitude.
• Proficiency in digital tools and a natural curiosity to adopt new technologies.

Our recruitment process:

1. Telephone pre-qualification: a first discussion with a member of the recruitment team to validate the prerequisites for the position.
2. In person:
3. Collective presentation, answers to your questions, and written tests (French and IT).
4. Individual interview (30 minutes): an in-depth discussion with a member of our recruitment team to validate your skills and align your ambitions with our culture.

Ready to take on this challenge? Join the Concentrix adventure, where innovation and customer satisfaction meet!

Desired Candidate Profile

• Perfect command of French, both written and spoken.
• Excellent communication skills, organized, autonomous, and with a positive attitude.
• Proficiency in digital tools and a natural curiosity to adopt new technologies.