Job Description

Roles & Responsibilities

Handle reservation inquiries via telephone, email, chat, and GDS in a courteous, efficient, and professional manner. Promote room types, suites, packages, and hotel experiences to maximize revenue opportunities. Maintain full knowledge of both properties including room categories, services, amenities, dining venues, spa offerings, and experiences. Deliver personalized service while adhering to Four Seasons standards and communication guidelines. Enter, modify, and confirm reservations in the Property Management System with accuracy. Manage guest preferences, special requests, traces, and comments to ensure seamless coordination. Process cancellations, no-shows, amendments, and ensure timely follow-up with guests. Liaise closely with Front Office, Housekeeping, Finance and Sales & Marketing to ensure alignment and efficient operations. Communicate clearly with colleagues to provide continuity and visibility across shifts. Uphold a professional image appearance, conduct, and communication at all times.

Desired Candidate Profile

• Previous experience in hotel reservations, customer service, or sales; luxury hospitality experience preferred.
• Fluent in English and French (written and spoken); additional languages are an asset.
• Strong sales skills with the ability to identify guest needs and recommend suitable options.
• Excellent organizational abilities, attention to detail, and capacity to multitask under pressure.
• Positive attitude, strong teamwork spirit, and genuine passion for guest service.