Job Description

Roles & Responsibilities

YOUR ROLE

The Ocean Operations Administrator is responsible for managing import ocean freight operations.

WHAT YOU ARE GOING TO DO

Operations: Import File Processing

• Contact made with Ceva to organize the transport
• Pre-alert receipt (CFR or DDP)
• Opening of the import file
• Comparison of the data from the loading BL and that of the documents
• Load tracking with the shipping company
• Receipt of the arrival notice and invoice from the shipping company concerned
• Entering shipping data into the ERP software
• Sending the arrival notification to the customer
• Exchange with the shipping company (payment of the invoice and obtaining the bill of lading / BL)
• Delivery of the delivery note to the customer
• Sending all LINEA documents for customs clearance of the goods
• Sending delivery order

Service clients

Customer support upstream, downstream, and throughout all operations

• Maintaining effective communication with the client (information flow)
• Sending information related to time files
• Communication of situations/loading schedule
• Provide client liaison (telephone, email, meetings, etc.)

Coordination with the various stakeholders

• Communication with the various stakeholders (third parties)
• Intervention in the event of incidents and disputes and proposal of appropriate solutions

Managing customer feedback (complaints, suggestions, etc.)

• Receiving customer feedback (complaint, suggestion, etc.)
• Study and Analysis of Internal Customer Feedback
• Monitoring and communication of actions undertaken to the client.

Billing - Document verification and archiving

Billing

• Control and validation of the documents in the file
• Application of billing rates (Purchase-Sale)
• Entering invoices into the ERP software
• Issuing the invoice and verifying the attached documents
• Sending the invoice to the customer
• Receipt of acknowledgments
• Monitoring of outstanding customer balances
• Submitting a copy of the invoice to the accounting department