Job Description

Roles & Responsibilities

Job Description: Context: The Field Support Engineer is a member of the Operations organization in Secure Land Communications. He/she belongs to the Customer Test & Support department. He/she is responsible to follow and manage the resolution of customer incidents and he/she can also prepare and perform the integration of the network, and prepare and perform Acceptances with customers. He/she reports to the Project / Care Manager . Functions: The Field Support Engineer handles the following tasks: Managing customer requests Providing technical support Providing telephone or remote assistance Investigating incidents and problems reported by customers Troubleshooting of complex telecommunication systems Verifying corrections provided by R& D Participating in the technical preparation of roll out or upgrade operations Supporting the resolutions proposed

Desired Candidate Profile

• Degree in Engineering with experience in Telecommunications Systems and/or Information Technology or equivalent background
• Knowledge of telecom systems and equipment
• Knowledge of Internet networking, protocols, and equipment, such as Cisco, Juniper, Linux, VMware, Active Directory, and Information Security is advantageous
• Readiness to travel on a need basis
• Good problem-solving capability, ability to handle changing and often tense contexts
• Communication skills, interpersonal as well as in writing and reporting
• Good English and French languages skills are mandatory
• Team spirit
• Competencies and experience in following areas are seen as a plus: Modern high availability systems and platforms, clustering, redundancy including geo-redundancy and load distribution RedHat linux including Virtualization and Containerization MS Windows IT solution architecture and IP protocols, networking and backhauling (IPv4, IPv6, VoIP, Mobile IP, VLAN, VPN, OSPF) Security for IT network and applications (Authentication, End-to-end encryption, Firewall, Proxy, IPsec, SSL, vulnerability) System integration and on-site interventions Familiarity with agile methodology and test automation (Robot Framework, Python) Radio and terminal platform competence Applications and databases Open source management Airbus Tetra knowledge Experience in Help Desk work
• Strong internal and external interpersonal skills
• Mobility (travel frequently, world-wide)
• Able to handle changing and often tense contexts
• Availability
• Methodical
• Autonomous
• Close attention to detail
• Languages: English and French required
• This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company s success, reputation and sustainable growth.