Job Description

Roles & Responsibilities

YOUR ROLE

The Ocean Operations Administrator is responsible for managing import ocean freight operations.

WHAT YOU ARE GOING TO DO

Operations: Import File Processing

Contact made with Ceva to organize the transport

Pre-alert receipt (CFR or DDP)

Opening of the import file

Comparison of the data from the loading BL and that of the documents

Load tracking with the shipping company

Receipt of the arrival notice and invoice from the shipping company concerned

Entering shipping data into the ERP software

Sending the arrival notification to the customer

Exchange with the shipping company (payment of the invoice and obtaining the bill of lading / BL)

Delivery of the delivery note to the customer

Sending all LINEA documents for customs clearance of the goods

Sending delivery order

Service clients

Customer support upstream, downstream, and throughout all operations

Maintaining effective communication with the client (information flow)

Sending information related to time files

Communication of situations/loading schedule

Provide client liaison (telephone, email, meetings, etc.)

Coordination with the various stakeholders

Communication with the various stakeholders (third parties)

Intervention in the event of incidents and disputes and proposal of appropriate solutions

Managing customer feedback (complaints, suggestions, etc.)

Receiving customer feedback (complaint, suggestion, etc.)

Study and Analysis of Internal Customer Feedback

Monitoring and communication of actions undertaken to the client.

Billing - Document verification and archiving

Billing

Control and validation of the documents in the file

Application of billing rates (Purchase-Sale)

Entering invoices into the ERP software

Issuing the invoice and verifying the attached documents

Sending the invoice to the customer

Receipt of acknowledgments

Monitoring of outstanding customer balances

Submitting a copy of the invoice to the accounting department

Archiving

Verification of the elements of the file

Closing and archiving the file

Desired Candidate Profile

Bachelor's degree (Bac+3 level) in international business, logistics and transport or a similar field.

Minimum 2 years of experience in maritime freight.

Comp tences Techniques :

Thorough knowledge of maritime operations (import-export)

Thorough knowledge of maritime transport regulations.

Personal and interpersonal skills:

Excellent written and oral communication skills.

Ability to work in a team and coordinate multidisciplinary teams.

A sense of quality and customer service

Negotiation and problem-solving

Mastery of English and French

My proficiency with Microsoft Office (especially Excel)