Job Description
Roles & Responsibilities
Foundever is recruiting for its Yaacoub El Mansour site, call reception customer service representatives:
Join a new growing activity, a new professional opportunity.
If you are interested, Apply now!
Your main missions will be:
- Listen to and diagnose customer needs in order to provide them with a suitable solution
- Apply defined processes and master the use of tools
- Forward any information that helps identify a malfunction or improve a procedure
- Contribute to the smooth running of the service.
Desired Candidate Profile
- A graduate of Baccalaureate and above
- You have an excellent level of French (oral and written)
- A sense of listening and service
- You have a sense of argumentation
- Your temperament and interpersonal skills make it easy for you to connect with others
- Commercial and interpersonal skills in customer management
- Desirable knowledge of the insurance sector,
- Ability to manage difficult situations and clients,