Job description

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world's most international company in the world?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express"

Support sales growth by qualifying leads and re-profiling Multichannel customers through outbound calls. The role focuses on identifying revenue opportunities, assessing customer potential and generating qualified sales opportunities while maintaining accurate customer information and delivering excellent customer service.

• Contact leads assigned through the sales management system and execute the calling plan provided by management.
• Qualify prospects and identify business opportunities through outbound telephone activities.
• Re-profile Multichannel customers and identify potential customers eligible for rank-up opportunities.
• Assess customer shipping needs and identify revenue growth potential.
• Use effective communication techniques to identify decision-makers and gain access to business opportunities.
• Generate qualified leads and notify the appropriate Sales Executive when development opportunities are identified.
• Promote DHL products and services by demonstrating a strong understanding of customer requirements.
• Maintain and update accurate customer information within DHL systems and databases.
• Clean and enrich lead and customer databases with relevant information gathered during customer interactions.
• Develop and maintain knowledge of DHL products, services and commercial offerings.
• Collaborate closely with Sales teams to support customer acquisition and revenue growth initiatives.
• Ensure compliance with DHL policies, procedures and workplace standards.
• Participate in projects and additional activities assigned by management.
• Achieve productivity and quality targets, including daily calling activity objectives.

BAC +2 minimum or equivalent qualification.

1 to 2 years of experience in Customer Service, Sales Support, Telemarketing, Business Development or a related field.

Strong telephone communication and customer engagement skills.

Good command of French, spoken and written.

Passion for customer service and customer relationship management.

Ability to identify customer needs and uncover business opportunities.

Good knowledge of Microsoft Office tools and CRM systems is an advantage.

Knowledge of DHL products and services is considered an asset.

Competencies:

Customer Orientation: Demonstrates a strong commitment to understanding and meeting customer needs.

Communication: Communicates clearly, professionally and effectively over the phone and through written correspondence.

Results Orientation: Focuses on achieving call activity, lead qualification and sales support objectives.

Relationship Building: Establishes positive relationships with customers and internal stakeholders.

Attention to Detail: Maintains accurate customer records and ensures high-quality data management.

Teamwork: Collaborates effectively with Sales and cross-functional teams to achieve business goals.

Initiative: Proactively identifies opportunities and takes action to support business growth