Job description

Company culture :

Kitea is characterized by a corporate culture centered on collaboration, where teamwork, trust and strong human relationships play an essential role. The company promotes close leadership that supports employee engagement, accountability and development. This collaborative foundation is strengthened by an openness to innovation, encouraging agility, creativity and adaptation to market changes. It also relies on a structured organization and a performance-oriented mindset, ensuring efficiency, reliability and a focus on results.

Join our dynamic team in the Furniture / Decoration sector as an Intern at the Customer Relations Center. Based in Casablanca, you will have the opportunity to grow within a recognized company and actively contribute to customer satisfaction.

The main goal of this internship is to familiarize you with the standards of excellence of our customer service. It involves understanding and mastering communication techniques, problem-solving, and customer loyalty. You will be an essential link in the continuous improvement of our customers' experience, contributing to a positive and effective brand image.

Your days will be structured around various missions aimed at ensuring an optimal customer experience:

• Welcome and handle customer requests by phone, email, and chat.
• Provide clear, precise, and personalized answers to inquiries.
• Manage complaints professionally and with care, finding the best solutions.
• Participate in improving customer relations procedures and tools.
• Contribute to customer follow-up and loyalty.
• Collaborate with other departments to ensure comprehensive customer support.

To be eligible for this internship, you are currently pursuing a Master's degree (Bac +5). A specialization in call center professions is a major asset for quickly understanding the job's challenges.

A first experience of 1 year in a similar environment or in the furniture sector would be ideal. This experience has allowed you to develop an understanding of customer expectations and the requirements of a high-performing service.

We are looking for someone with excellent interpersonal skills and a strong listening ability. Your communication skills, organization, and rigor will be undeniable assets. You demonstrate proactivity and a real customer focus. Proficiency in standard computer tools and good written and oral expression in French are also expected.