Welcoming guests while respecting Accor scripts and standards. Ensuring guest check-in and check-out within the average stay time determined by the Accor group. Creating the guest experience. Preparing invoices and managing payments. Managing walk-in reservations. Providing proactive, personalized, intuitive, and transparent service when handling guest requests. Optimizing revenue through upselling. Ensuring follow-up in coordination with all hotel departments. Responding to and managing guest complaints proactively and professionally. Participating in the recruitment of ALL guests. Updating the guest preference database. Participating in the strategy adopted by the Accor group and the owner. Contributing to improving the hotel's RPS score. Responding to and managing guest complaints. Respecting standards and procedures. internal to the ACCOR group and the owner, directly ensuring customer satisfaction

Desired Candidate Profile

Prior experience as a receptionist or night auditor; Knowledge of Microsoft Windows applications and other relevant applications; A university degree in a related discipline is an asset; Excellent communication and organizational skills; Excellent interpersonal and problem-solving skills; Highly responsible and reliable; Ability to work in a team; Ability to focus attention on customer needs, remaining calm and courteous at all times; Prior experience as a receptionist or accountant.