Job description

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McDonald’s Morocco is built on a cooperative culture that values people, teamwork and mutual support. A close management approach encourages guidance, empowerment and collective commitment. This collaborative foundation is complemented by a strong performance-driven mindset, focused on results and customer satisfaction. It operates within a well-structured organizational framework that ensures efficiency, quality and consistency, with innovation playing a more focused supporting role.

The Manager (the 2nd assistant) is responsible for the good management of the restaurant. They always ensure quality, service, cleanliness during their shift, and the safety of the restaurant's property and employees.

Main Activities

• Ensure that all staff prioritize customer satisfaction, while respecting McDonald's standards for Safety, Food Safety, Quality, Service, and Cleanliness;
• Oversee the opening and/or closing of the restaurant;
• Manage stock and supplies;
• Schedule team members' hours and non-productive tasks;
• Evaluate team members' performance;
• Manage the team members' training system;
• Ensure the execution of preventive maintenance tasks;

Professional Development

If they have the potential in terms of behavioral, managerial, and operational skills, they can move up to the position of 1st assistant after meeting the criteria for the appointment board and potentially become a restaurant director once their skills are confirmed.

The position is open to those with a Bac+2 degree or higher, regardless of the field of study. Previous experience in Management, Customer Relations, Sales, etc., is desirable for this role.

Skills

• Mastery of customer relations
• Team leadership
• Professional proficiency in the French language