The CBO Analyst ensures the administration of credit insurance policies, specializing in the issuance of policies and endorsements. He/she ensures the accurate and timely processing of contractual documents in accordance with underwriting decisions, while guaranteeing data quality, regulatory compliance, and adherence to service level agreements. He/she collaborates closely with internal teams to ensure a high quality of service and efficient operations.

Main responsibilities:

• Carry out the activities necessary for the proper functioning of contracts in the relevant systems, particularly the management of contractual conditions and billing.
• Issue contractual documents such as policies, contracts, endorsements, premium calls, and invoices.
• Process requests, complaints, and queries from clients or intermediaries in collaboration with the sales team and Account Executives.
• Manage and prioritize requests while ensuring regular communication with entities and the Team Leader to guarantee SLA compliance.

Internal and external support:

• Record and create policies in Coface systems.
• Receive and process information and documents provided by prospects and clients to compile and update files.
• Process commercial information, analyze anomalies, and update systems.
• Issue contractual documents (policies and contracts) in accordance with instructions received and ensure their correct recording in the various information systems.
• Respond effectively to internal and external client requests within Coface response times.

Control and process:

• Identify and implement process improvements to optimize workflows and productivity.
• Ensure the proper execution of operational processes.
• Keep client files up-to-date and properly documented.
• Ensure effective communication with sales, technical, and management teams.
• Apply KYC (Know Your Customer) procedures and requirements.

Desired Candidate Profile