Manage the handling of non-conformities (HR and FM) and conduct root cause analyses using 8D, 5 Whys, and Ishikawa methodologies. Define, deploy, and monitor corrective and preventive actions to ensure continuous process improvement. Ensure the processing and follow-up of customer feedback in accordance with established quality processes. Serve as the quality interface with customers regarding complaints and quality incident management. Contribute to the technical expertise of HR and FM.
Desired Candidate Profile
Master's degree (Quality, Industrial Engineering, Mechanical Engineering, or equivalent field). Prior experience in an industrial environment is a plus. Knowledge of quality tools and problem-solving methodologies (5 Whys, Ishikawa diagram, 8D). Ability to work in a team and collaborate with different departments. Motivation to learn and grow in a demanding environment focused on continuous improvement.