Job description
Company culture :
Attijariwafa bank operates within a predominantly collaborative culture, placing people, trust, and teamwork at the heart of its organization. The bank promotes close and supportive management, fostering accountability, development, and strong professional relationships. This human-centered approach is balanced by a strong performance-driven mindset, emphasizing ambition, continuous improvement, and customer focus. It also embraces innovation, supported by structured processes that ensure reliability, efficiency, and operational excellence.
Job :
Ensure quality customer relations by phone, handle their requests, and provide suitable answers/solutions to their needs in terms of advice and product offers.
Your tasks will be as follows:
- Handle customer requests,
- Advise and inform clients/prospects on current offers,
- Promote and sell bank products and services by phone,
- Update and enrich customer data,
- Initiate customer complaints,
- Ensure compliance with quality standards and banking procedures.
Required profile :
A natural salesperson, with a Bac+3 level of education (ideally in Marketing, Sales Techniques, Economics and Management, Commerce, or Commercial Management...)
- You have previous experience, ideally as a telephone advisor in a Call Center. Beginners are accepted with training provided.
- You master the following languages: French, English
- You are dynamic and enjoy challenges
Required skills:
Know-how:
- Organizational skills,
- Analytical and synthesis skills,
- Customer focus,
- Results-oriented,
- Learning and assimilation ability,
- Influence and persuasion.
Interpersonal skills:
- Active listening,
- Responsiveness,
- Communication,
- Adaptability,
- Emotional intelligence,
- Stress resistance,
- Interpersonal skills.