Description of the position Under the responsibility of the Quality Manager, as Quality and Continuous Improvement Supervisor, you will be responsible for supervising the management of quality and continuous improvement initiatives within our organization. You will play a key role in monitoring corrective actions, handling customer complaints, and implementing continuous improvement methods, with the aim of optimizing process performance and ensuring a work environment that complies with quality and safety standards.

Responsibilities

Quality Management System (QMS) Management: You will ensure the piloting of internal quality processes within your assigned geographical area, guaranteeing their compliance with ISO standards and other certifications, and supervising the application of quality procedures.

Quality Audits and Corrective Actions Follow-up: Organize and conduct internal audits in collaboration with the Quality Manager, identify non-conformities, propose corrective and preventive actions to maintain and improve processes.

Continuous Improvement: Implement and manage continuous improvement initiatives to optimize processes, reduce waste, and improve company performance.

Customer Complaint Handling: Manage customer complaints using tools such as FMEA, 8D, 5M to analyze root causes and define effective corrective actions aimed at resolving problems and improving customer satisfaction.

Team Training and Awareness: Train teams on quality best practices, the use of continuous improvement tools, and customer complaint management, fostering a quality culture at all levels of the organization.

Quality Indicators Monitoring: Implement and monitor key performance indicators (KPIs) related to quality and continuous improvement, analyze performance, and define actions to achieve quality objectives.

Reporting and Communication: Provide regular reports on the status of quality and continuous improvement actions, and ensure fluid communication with other departments (quality, safety,).

Desired Candidate Profile

• Diploma Bac +2 3 in quality, risk management, or similar field.
• Significant experience in a similar position, ideally in an industrial environment or quality management.
• Mastery of quality standards (ISO 9001, EN 9100, PHONE_NUMBER, IATF, etc.) and tools associated with continuous improvement.
• Skills in using customer complaint handling tools such as: FMEA, 8D, 5S, 5M (Analysis of Failure Modes, Their Effects, and Their Criticality).
• Experience in continuous improvement management and in managing corrective actions related to customer complaints.
• Excellent communication skills and ability to raise awareness among teams about quality and continuous improvement challenges.
• Rigor, organization, and ability to work autonomously and proactively.