Job description
Company culture :
Manpower Agences operates within a highly balanced culture, where collaboration plays a key role in the work environment. The company values close leadership, trust and collective engagement, while placing equal importance on performance and achieving results. This dynamic is supported by a structured organizational approach, promoting rigor, efficiency and quality execution. Openness to innovation further strengthens this balance, supporting adaptability in an evolving market.
Job :
We are recruiting for our client, a hotel in Casablanca, a Spa Receptionist.
Main tasks:
- To welcome spa clients in person and by phone.
- To manage bookings, cancellations, and treatment schedules.
- To inform clients about the spa's services, offers, and products.
- To handle billing and payment operations.
- To ensure client satisfaction and loyalty.
- To coordinate with spa teams to ensure smooth and quality service.
- To maintain a welcoming reception area that meets the establishment's standards.
Required profile :
- Training in hospitality, tourism, reception, or a similar field.
- Previous experience in a reception role, ideally in a spa, hotel, or wellness center.
- Excellent presentation and customer service skills.
- Proficiency in French and English; any other language is a plus.
- Good command of computer tools.
- Organizational skills, rigor, and discretion.
- Dynamism, courtesy, and team spirit.