Job description

AFR Customer & Ops Specialist

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at Deutsche Post DHL (DPDHL). DHL Global Forwarding, is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

DHL Global Forwarding has an opening for AFR Customer & Ops Specialist in Morocco. In this role, you will, provide day-to-day administrative support with readily available advice for AFR Ops/CS processes and activities to deliver flow of goods and information across the customer’s global supply chain utilizing air transportation, maximizing profitability and optimizing utilization of business and human assets in line with business strategy and objectives, corporate guidelines and policies.

Join us in connecting people and improving lives!

In this AFR Customer & Ops Specialist position

• You will, under direct or close supervision, support the delivery of air freight forwarding processes and activities for internal and external customers.
• You will perform assigned tasks of a generally repetitive nature to support other team members, such as gathering operational requirements, arranging customer visits, and responding to tariff queries.
• You will undertake routine tasks, including research, data processing, data validation, and documentation.
• You will, under guidance, gather input for the Freight Control Center and collect details, information, and instructions for the operations team.
• You will perform tasks to support the determination of freight rates for incoming and outgoing materials and products.
• You will gather and provide information for customer visits to maintain strong business relationships with existing clients and enhance customer retention.
• You will record information and data related to shipping tenders.
• You will enter data, share information, and support shipment documentation for freight forwarding activities.
• You will collate data and prepare reports and updates on account performance to support other team members.
• You will follow defined processes, systems, and methodologies to ensure the effective delivery of assigned tasks.
• You will review recurring routine issues encountered during service delivery and escalate them to your supervisor for guidance when required.

In area of AFR product:

• You will create or confirm transport orders, perform bookings, and optimize booking.
• You will prepare, review, and distribute all required import and export documentation.
• You will identify supplier performance issues and propose solutions to improve service performance and operational efficiency.
• You will update customs shipment information and physical status records and resolve customer issues and incidents in a timely manner

Qualifications & Experience

• Skills: Routing, Shipping, Carrier Management, Third Party Logistics, Airlines, Ground Transportation, Cold Chain, Import Export, Customs Brokerage, Customs Regulations, Certificate Of Origin, Tracking, CRM, Telecommunications, Budgets, Microsoft Excel, Technology Trends, DHL Business Knowledge, Business Processes, Stakeholder Management, Feedback

• Education Level

Vocational/Specialized/Technical/Certification

• Experience Level

less than 2 years

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development.
• Competitive salary.

Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2026.

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than 30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision: The Logistics Company for the World.

Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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