We are recruiting Customer Service Representatives for Technical Support (call reception) at our Yaacoub El Mansour site. As part of our business development, we are hiring Level 1 Technical Support Customer Service Representatives to assist B2B subscribers of a major telecom operator. Do you have an aptitude for technical environments, enjoy analyzing and resolving incidents, and wish to evolve within a demanding and innovative telecom activity? Join an international leader in customer relations and technical support.

Your main missions:

• Provide first-level technical support to the operator's customers.
• Diagnose incidents related to Internet services, telephony, and network equipment.
• Perform necessary remote tests and manipulations to identify the origin of malfunctions.
• Assist users in resolving technical incidents by applying defined procedures.
• Escalate complex incidents to N2/N3 support teams with complete file qualification.
• Ensure traceability of interventions and update tracking tools.
• Ensure compliance with quality, productivity, and customer satisfaction indicators.
• Contribute to the continuous improvement of processes and the reporting of recurring anomalies.

Desired Candidate Profile

Profile Required:

• Bac+2 minimum training in networks, telecommunications, IT systems, or equivalent technical field.
• Good understanding of ISP environments, Internet networks, and fixed telephony services.
• Desired experience in technical support, fixed line SAV, or telecom assistance.
• Ability to analyze, diagnose, and remotely handle technical incidents.
• Proficiency in IT tools, business applications, and multi-screen environments.
• Excellent communication skills in French, both oral and written.
• Service-oriented, rigorous, and able to manage priorities.
• Ability to work with quality and performance objectives.
• Team spirit, autonomy, and adaptability in a dynamic operational environment.