Call Center Jobs in Morocco in Morocco 2026

0 to 0 years Bayt

Call Center

On-site - Morocco 13 June 2026

Customer Service

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : Manpower Agences operates within a highly balanced culture, where collaboration plays a key role in the work environment. The company values close leadership, trust and collective engagement, while placing equal importance on performance and achieving results. This dynamic is supported by a structured organizational approach, promoting rigor, efficiency and quality execution. Openness to innovation further strengthens this balance, supporting adaptability in an evolving market. Job : We are looking for candidates with a Master's degree (Bac+5) and confirmed experience in call centers (immediate availability) for one of our clients. <ul><li>Project contract</li><li>Construction sector</li><li>Salary: 5,500 DH</li><li>Assignment location: Headquarters (Casablanca)</li></ul> Required profile : <ul><li>Master's degree (Bac+5) (Management, Business, HR…)</li><li>Solid experience in call centers</li><li>Excellent communication and customer relationship management skills</li><li>Available immediately (ASAP)</li></ul> </div>

0 to 0 years Bayt

Team Leader - Customer Relations Center

On-site - Morocco 10 June 2026

Customer Service

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : Outsourcia operates within a predominantly competitive and performance-driven culture, where ambition, challenge and the achievement of measurable goals are key drivers of success. The company promotes self-improvement, competitiveness and a strong customer focus, with a clear emphasis on results and market positioning. This performance mindset is complemented by a collaborative and people-oriented dimension, encouraging team cohesion, accountability and supportive management. Innovation and structured processes further enhance efficiency and organizational agility. Job : As part of the development of our activities, we are looking for a Team Leader capable of driving operational performance, supporting their team members, and contributing to the achievement of production and quality objectives. If you have solid experience in management within a customer relations center and wish to grow in a dynamic and multicultural environment, this opportunity is for you. Your main missions As a Team Leader, your mission will be to: Manage, lead, and support a team of advisors to achieve set goals. Monitor and analyze performance indicators (productivity, quality, customer satisfaction, absenteeism, etc.). Implement action plans to improve individual and collective results. Conduct coaching, feedback, and evaluation sessions to develop your team members' skills. Ensure compliance with procedures, quality standards, and contractual commitments. Identify training needs and support the onboarding of new employees. Provide regular reports to management and propose areas for continuous improvement. Foster a positive, motivating, and performance-oriented work environment. Required profile : Associate's degree (Bac+2) minimum, ideally in management, business administration, or equivalent. Significant experience as a Team Leader, Team Lead, or Supervisor within a call center or customer relations center. Excellent management, coaching, and performance management skills. Strong analytical and decision-making abilities. Organizational skills, autonomy, and results-oriented. Interpersonal skills and excellent communication skills. Proficiency in office software and performance management tools. Mandatory language skills The candidate must be at least bilingual and master one of the following language combinations: English / Spanish English / Italian French / Spanish French / Italian English / Dutch French / Dutch Excellent oral and written communication in the mastered languages is essential. Qualities we are looking for: Natural leadership and ability to unite a team. Analytical and problem-solving skills. Sense of responsibility and initiative. Customer focus and results-driven. Ability to work in a dynamic and multicultural environment. </div>

0 to 0 years Bayt

Call Center Agent - Inbound

On-site - Morocco 7 July 2026

Customer Service

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Purpose To support the Contact Center section across the entire network by handling customers’ inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers’ experience ensuring productivity is in line with set measures and company’s adopted policies and procedures. Key Result Responsibilities <ol><li>Handles customers’ enquiries, requests and complaints in a positive effective manner whilst ensuring company’s branding and corporate image are reflected in a positive manner and as per approved quality standards. </li></ol> <ol><li>Responds to customers’ incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company. </li></ol> <ol><li>Provides accurate information about the company’s products and services; processes travel bookings, modifications and cancellations on reservations. </li></ol> <ol><li>Handles customers’ complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.</li></ol> <ol><li>As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.</li></ol> <ol><li>Promotes the company’s products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.</li></ol> <ol><li>Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively.</li></ol> . <ol><li>Demonstrates thorough understanding of the Contact Center core activities & functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved.</li></ol> <ol><li>Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity. </li></ol> <ol><li>Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance.</li></ol> <ol><li>Performs any additional responsibilities as advised by the Line Manager/Supervisor.</li></ol> Qualifications (Academic, training, languages) <ul><li>High School/Diploma or equivalent.</li><li>Capable of using technology systems and tools such as Microsoft Office.</li><li>Good in English ,Frensh & Arabic Languages .</li><li>No hearing or articulatory problems.</li></ul> Work Experience <ul><li>No previous experience is required for this role; any experience would be treated as an advantage.</li><li>Capability of understanding market trends and channeling them leading to effective customer care solutions</li><li>Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.</li><li>Capable of understanding customers’ problems and direct them in the right channel.</li><li>Ability to work for long hours and under pressure.</li><li>Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.</li><li>Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.</li></ul> </div>

0 to 0 years Bayt

Call Center Agent

On-site - Morocco 7 July 2026

Customer Service

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : Air Arabia is defined by a deeply human and collaborative culture, where trust, teamwork, and mutual support guide everyday operations. Managers maintain a close, supportive presence, ensuring a stable and empowering work environment for all employees. This people-centric mindset is reinforced by strong structure and process discipline, essential for quality, reliability, and safety in aviation. Performance, ambition, and a healthy competitive spirit contribute to the company’s drive, while innovation supports continuous improvement in a fast-evolving industry. Job : Job purpose: To support the Contact Center section across the entire network by handling customers' inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers' experience ensuring productivity is in line with set measures and company's adopted policies and procedures. Key Result Responsibilities: <ul><li>Handles customers' enquiries, requests and complaints in a positive effective manner whilst ensuring company's branding and corporate image are reflected in a positive manner and as per approved quality standards.  </li><li>Responds to customers' incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company.  </li><li>Provides accurate information about the company's products and services; processes travel bookings, modifications and cancellations on reservations.  </li><li>Handles customers' complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.  </li><li>As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.  </li><li>Promotes the company's products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.  </li><li>Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively.</li><li>Demonstrates thorough understanding of the Contact Center core activities & functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved.  </li><li>Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity.  </li><li>Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance.  </li><li>Performs any additional responsibilities as advised by the Line Manager/Supervisor.</li></ul> Required profile : Qualifications: <ul><li>High School/Diploma or equivalent.</li><li>Capable of using technology systems and tools such as Microsoft Office.</li><li>Good in English ,Frensh & Arabic Languages .</li><li>No hearing or articulatory problems.</li></ul>Work experience: <ul><li>No previous experience is required for this role; any experience would be treated as an advantage.</li><li>Capability of understanding market trends and channeling them leading to effective customer care solutions</li><li>Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.</li><li>Capable of understanding customers' problems and direct them in the right channel.</li><li>Ability to work for long hours and under pressure.</li><li>Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.</li><li>Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.</li></ul> </div>

0 to 0 years Bayt

Call Center Reporting and Planning Officer

On-site - Morocco 7 July 2026

Other

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : Axa Services Maroc operates within a strongly collaborative culture, where people, trust, and high-quality professional relationships are central. The company promotes close and supportive management, encouraging accountability, development, and teamwork. This human-centered environment is reinforced by robust organizational practices that ensure reliability and operational efficiency. It is balanced by a performance-oriented mindset and a measured openness to innovation, supporting collective success. Job : <ul><li>Reporting and monitoring of indicators:</li></ul>- Participates, depending on the scope, in updating activity dashboards and analyzes discrepancies - Alerts management or operational staff in case of anomalies or incidents - Manages and monitors, depending on the scope, elements related to employee presence (punctuality, leave, break overruns ... ... ...) - Designs, updates and analyzes the history of key activity indicators - Checks the reports produced - Supports the analysis of production indicators and monitors performance - Produces a daily, weekly, and monthly activity report. •Performance bonus & Challenge: - Manages the process of calculating performance bonuses according to predefined variable systems - Manages the process of calculating Challenges according to predefined calculation rules - Performs periodic analyses of variable pay (Performance, evolution, impacts, distribution rate....) •Management of cross-functional projects: - Participates in internal cross-functional projects (continuous improvement projects, process changes, proposed solutions)  Required profile :  Experience in customer relationship management (production, activity monitoring...) and in cross-functional/matrix work   </div>

0 to 0 years Bayt

Technical Inspection Center Manager

On-site - Morocco 18 July 2026

Construction & Real Estate

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : SGS Maroc SA operates within a predominantly collaborative culture, where people, trust and employee well-being are central to the organization’s values. A close and supportive management style encourages accountability, teamwork and strong human relationships. This people-focused approach is complemented by a solid performance-driven dimension, emphasizing results, competitiveness and customer orientation. Well-established organizational processes ensure reliability and operational efficiency, while a more limited innovation focus supports continuous improvement over time. Job : Main Responsibilities: Ensure the achievement of commercial and operational objectives defined for technical inspection control, while guaranteeing compliance with current regulations and specifications, and supervising the center's staff. Reporting: Operations Manager Specific Responsibilities: <ul><li>Technical Management</li><li>Human Resources / Management</li><li>Administrative Management</li><li>Accounting Management</li><li>Commercial Management</li><li>Inventory Management</li></ul> ** The intervention area covers the regions of Greater Casablanca and Oriental, with the possibility of assignment to any other company site according to operational needs. Required profile : Profile: <ul><li>Bachelor's degree (minimum) or higher in science, logistics, or IT</li><li>Good level of French and English, both written and spoken</li><li>Proven experience in team management</li><li>Good interpersonal skills</li><li>Organizational skills</li><li>Analytical skills</li><li>Attention to detail  </li></ul>Required Skills <ul><li>Proficiency in computer tools</li><li>Ability to translate defined strategies into action</li><li>Ability to analyze and understand business challenges</li><li>Ability to communicate regularly with the team and clients on actions to be taken</li><li>Experience in the automotive sector is desirable</li></ul> </div>

0 to 0 years Bayt

System Center Configuration Manager / Windows Administration

On-site - Morocco 7 July 2026

Construction & Real Estate

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : DXC – CDG stands out for a culture strongly focused on performance and competitiveness, where ambition, challenge and customer orientation shape priorities. This dynamic is balanced by a collaborative culture, fostering trust, empowerment and close managerial support. It also integrates an innovation dimension, encouraging initiative, adaptability and experimentation. Finally, a well-established organizational culture provides structure, ensuring process rigor, reliability and operational efficiency. Job : Main tasks: <ul><li>Administration and operation of Windows Server infrastructures</li><li>Management of application deployments and patch management via SCCM</li><li>Administration of Windows workstations</li><li>Good command of virtualization environments (VMware / Hyper-V)</li><li>Management of OS images, task sequences, and OSD deployment</li><li>Monitoring and handling of N2/N3 incidents: troubleshooting, log analysis, performance, and compliance</li><li>Good knowledge of Active Directory, GPO, DNS, and Windows services</li><li>PowerShell skills for automation and administration</li><li>Experience in patching servers and workstations</li><li>Participation in RUN activities and evolution/migration projects</li></ul> SCCM expertise is a key asset. Required profile : Proven experience (5 years minimum) in Microsoft SCCM / MECM administration </div>

0 to 0 years Bayt

Director, Patient Centered Outcomes Reporting, Oncology

On-site - Morocco 24 July 2026

Healthcare & Medical

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description About AbbVie AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube. Job Description The Director, Patient Centered Outcomes Research, is responsible for the design and execution of strategically-focused and innovative patient experience data (PED) evidence to support optimization of product registration, access & reimbursement, and clinical practice in collaboration with HEOR Strategy and other functions (eg, Clinical Development & Operations, Regulatory, Commercial). The Director, Patient-Centered Outcomes Research, will support Oncology primarily and cultivate strong partnerships to enable effective cross-functional collaboration with other product team members from internal groups including HEOR-Strategy, Clinical Development and Operations, Biostatistics, Regulatory Affairs, Medical Affairs, and the Commercial organization. The Director represents HEOR at global regulatory and payer / HTA meetings and may lead and/or support negotiations in collaboration with cross-functional team members to drive internal strategy and alignment with global regulatory & reimbursement agencies. In addition, the Director will represent AbbVie externally and assume a leadership role in collaborations with external partners (eg, industry consortiums, key opinion leaders, research organizations, patient advocacy groups). He / She serves as a subject matter expert (SME) on PED and patient-centered measurement strategies within HEOR and AbbVie to drive a patient-centric culture and adoption/uptake of standards and best practices for PED. The Director will oversee at least one therapeutic area (eg, oncology, rheumatology, gastroenterology, dermatology, neurosciences, eye care, aesthetics) and their responsibility will span multiple products/ indications. Additional responsibilities for the Director include developing annual strategic planning of PED aligned with TA / asset strategy and managing multiple projects and vendors to execute PED for their respective TA responsibilities. Managerial responsibilities may include attracting, mentoring, and oversight of junior members of the team (eg, interns, fellows, associate directors); development of annual strategic plans aligned with TA / asset strategy and managing annual budgets for their respective TA responsibilities. Responsibilities <ul><li>Responsible for execution of global PED generation and stakeholder engagement strategies that encompasses innovative research aligned with overall asset strategy across multiple therapeutic areas</li><li>Leads management of projects to ensure timely execution of PED research to characterize patient outcomes, identify patient preferences and unmet needs, inform patient-focused measurement strategies, and develop and validate innovative patient-relevant outcomes measures and endpoints to differentiate AbbVie’s portfolio and meet business and global needs</li><li>Supports alignment of strategy with HEOR-Strategy counterparts and communicates strategy and translates results cross-functionally to key cross-functional teams that are part of Pipeline Commercial Model to facilitate alignment and integration of PED plans into the broader Integrated Evidence Plans</li><li>Ensures the scientific quality and integrity of COA research through development of rigorous qualitative and quantitative study research proposals, protocols, analysis plans and reports</li><li>Leads integration of COA measurement strategy into clinical development programs through clinical trial program support (eg, protocol/SAP content development, results interpretation, and CSR development) and ensures appropriate implementation of COAs on eCOA platforms in global programs</li><li>Leads development, validation, and implementation of COAs measures for randomized controlled trials (RCTs) / observational studies</li><li>Leads/contributes to strategy and development of content for regulatory and reimbursement submissions regarding PED and patient-relevant endpoints and leads/participates in regulatory and reimbursement discussions and negotiations to optimize registration approval, product labeling & promotion and patient access decisions</li><li>Develops strategic scientific communication plan including submission and presentation of research in peer-reviewed journals and at medical / methodological congresses</li><li>Serves as internal SME on technical specialty areas to identify new methodologies and advancements in the field (e.g., psychometric methods and results interpretation, COA methods, regulatory requirements to obtain COAs on labels, industry trends)</li><li>Ensure scientific integrity of PED research through serving as expert reviewer on study designs, protocols, results and scientific communications (eg, qualitative or quantitative expert review)</li><li>Lead above-brand research projects/initiatives to pilot innovative methodologies and elevate internal standards/best practices (eg, unique data presentation/visualization techniques, psychometric methodologies, digital health technology)</li><li>Engages with external thought leaders and representatives at global regulatory and reimbursement authorities to shape the external environment with respect to patient centered outcomes research and patient focused drug development policy in alignment with AbbVie corporate objectives</li><li>Develops and delivers standards/best practices and educational resources for functions across AbbVie to drive the integration of patient voice in development programs</li></ul> Qualifications <ul><li>Advanced degree in Psychology or Psychometrics, Epidemiology, Statistics, Public Health, Health Economics and Outcomes Research (HEOR) or related discipline (MS, MPH, PharmD, PhD) preferred</li><li>Minimum of 7 years of experience required, with relevant pharmaceutical industry or consulting experience in PED research; clinical outcome assessment / patient reported outcome development, psychometric validation, and implementation; and medical product development and trial design</li><li>Demonstrated ability in evaluation & development of PED from conceptualization through negotiations by global authorities</li><li>Demonstrated ability in evaluating, developing, and validating COA instruments for inclusion in clinical programs that meet regulatory agency standards for label claims</li><li>Experience in preparing regulatory & HTA submissions</li><li>Excellent interpersonal skills with an ability to leverage deep expertise to understand, respond and influence effectively across multiple internal and external customers</li><li>Demonstrated ability to manage multiple priorities in rapidly changing environment</li><li>Excellent written and verbal communication skills</li><li>Experience in handling delivery of services across complex matrix environments and on a global level</li><li>Excellent project management skills</li><li>Demonstrated experience / knowledge of the pharmaceutical industry (knowledge of regulatory/compliance frameworks) and clinical trial design</li><li>Knowledge of global regulatory & HTA requirements for patient-centered endpoints</li><li>Ability to effectively interpret and communicate research results to internal and external audiences</li><li>Ability to work collaboratively to leverage other HEOR capabilities (Strategy, Geographies, other CoEs – Economic Modeling, Meta-Research, RWE Analytics)</li><li>People management experience</li><li>Develop standards and respond quickly to business questions</li><li>Travel – Position requires up to 20% travel</li><li>lly, must be a self- starter and have a strong desire to see projects achieve commercial success.</li></ul> Additional Information Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:  <ul><li>The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. </li><li>We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.</li><li>This job is eligible to participate in our long-term incentive programs. </li></ul>Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.  US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html </div>

0 to 0 years Bayt

Customer Care Specialist

On-site - Morocco 5 June 2026

Customer Service

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : Marketing Call Center is built around a predominantly cooperative culture, where people, trust and teamwork guide daily operations. The company favors a close management style focused on support, empowerment and strong human relationships. This collaborative foundation is complemented by an innovative mindset that stimulates creativity and initiative, alongside a performance-driven approach based on clear objectives. Structured organizational practices further contribute to operational efficiency and reliability. Job : Live on Canadian time from Rabat! Join an elite team dedicated to premium assistance and technical coordination for our Canadian customers. Your Missions: - Handle incoming calls in French and English - Take charge of and follow up on incidents until resolution. Required profile : We are looking for candidates with the following qualities and assets: - Natural mastery and ease of French and English - Previous experience in a call center would be a major asset - Excellent communication, listening skills, and empathy. - Exclusive availability to work night shifts (Canadian time zones). - Computer skills </div>

0 to 0 years Bayt

Team Manager

On-site - Morocco 10 June 2026

Customer Service

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : Marketing Call Center is built around a predominantly cooperative culture, where people, trust and teamwork guide daily operations. The company favors a close management style focused on support, empowerment and strong human relationships. This collaborative foundation is complemented by an innovative mindset that stimulates creativity and initiative, alongside a performance-driven approach based on clear objectives. Structured organizational practices further contribute to operational efficiency and reliability. Job : We are looking for a bilingual (French-English) Team Manager to lead our dynamic team within our company. If you are a leader driven by operational excellence and you master French and English perfectly, this opportunity is for you! - Supervise and coach a high-performing team, ensuring the achievement of set goals. - Ensure continuous training and professional development of team members. - Collaborate with other departments to ensure effective communication. - Manage schedules and ensure the quality of customer service. Required profile : Full bilingualism (French and English) spoken and written. Proven experience as a Team Manager, ideally in a call center environment. Excellent leadership, problem-solving, and decision-making skills. Ability to motivate and inspire a team towards achieving goals. </div>

0 to 0 years Bayt

Commercial Retention Advisor

On-site - Morocco 4 July 2026

Customer Service

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : Cnexia is driven by a culture strongly focused on performance and competitiveness, where ambition, challenge and customer orientation are key drivers of success. This dynamic is complemented by a collaborative dimension, promoting trust, teamwork and close managerial support. It also integrates an innovation component that encourages initiative, adaptability and experimentation. Finally, a structured organizational culture underpins the whole by ensuring process rigor, reliability and operational efficiency. Job : Join our company, a dynamic player in the Call Center, and become part of a close-knit team in Rabat. As a Commercial Retention Advisor, your main mission will be to actively contribute to the satisfaction and loyalty of our customer base. Your goal will be to preserve our client portfolio by offering personalized solutions and anticipating needs. It will involve strengthening the trust relationship with each client and reducing churn rate through attentive listening and a proactive approach. Your days will be marked by various responsibilities, including: <ul><li>Analyzing customer situations to identify risks of departure.</li><li>Proposing suitable offers and solutions to retain customers.</li><li>Managing objections and negotiating mutually satisfactory agreements.</li><li>Ensuring personalized customer follow-up with a focus on quality.</li><li>Participating in the continuous improvement of retention processes.</li></ul> Required profile : A qualification before the Baccalaureate is required, ideally supplemented by a specialization in Call Center professions or a related field. A minimum of 1 to 5 years of experience in a similar role, preferably within a call center, is expected. This experience will allow you to master negotiation and customer relationship techniques. To excel in this role, you possess excellent communication and active listening skills. Your ability to analyze complex situations and propose relevant solutions is a major asset. A strong customer focus, great resilience in the face of challenges, and interpersonal skills will enable you to succeed. Proficiency in CRM tools and a good understanding of the call center sector are also appreciated. </div>

0 to 0 years Naukri Gulf

Solution Architect

On-site - Morocco - Boulemane 4 June 2026

Engineering

<section>Job DescriptionRoles & Responsibilities<div class="paragraph"><div>You have 1 year of experience as a call center manager</div><div>You are fluent in both written and spoken Spanish and English.</div><div>You possess the analytical skills to understand and manage the achievement of objectives</div><div>You have a knack for anticipation and are focused on customer satisfaction and solutions.</div><div>You are organized and meticulous</div><div>You are known for your interpersonal skills.</div><div>You have good listening skills</div><div>You are proactive</div><div>Leadership and strong managerial skills are essential qualities for successfully carrying out your mission.</div><div>You are comfortable using office software (Word, Excel, PowerPoint and the internet) and the telephone</div></div></section>

0 to 0 years Bayt

Sales Representative

On-site - Morocco 4 June 2026

Sales

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : Marketing Call Center is built around a predominantly cooperative culture, where people, trust and teamwork guide daily operations. The company favors a close management style focused on support, empowerment and strong human relationships. This collaborative foundation is complemented by an innovative mindset that stimulates creativity and initiative, alongside a performance-driven approach based on clear objectives. Structured organizational practices further contribute to operational efficiency and reliability. Job : Reporting to your Team Manager, your mission is to sell Fiber Optic offers to individual customers (B2C). You are the first ambassador of tomorrow's connectivity. - Active prospecting: Contact eligible prospects to offer them the switch to Fiber. - Personalized advice: Analyze the household's needs (TV, Internet, Mobile) to offer the most suitable package. - Sales and Closing: Argue, handle objections, and finalize subscription contracts. - File follow-up: Ensure the quality of the data entered to guarantee the success of the technical connection. Required profile : Sales temperament: You are results-oriented and enjoy taking on daily challenges. Telemarketing skills: Previous successful experience in a call center (ideally in Telecom) is a significant asset. Excellent speaking skills: You express yourself fluently and dynamically in French. Perseverance: You know how to turn a "no" into an opportunity thanks to your persuasive power. </div>

0 to 0 years Bayt

Customer Advisor

On-site - Morocco 25 June 2026

Customer Service

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : HEOMI is characterized by a culture strongly focused on performance and competitiveness, where ambition, challenge and customer orientation are key drivers of success. This dynamic is complemented by a collaborative dimension, promoting trust, empowerment and close managerial support. The company also integrates a more moderate innovation component, encouraging initiative and adaptability. Finally, a less dominant organizational dimension provides a structuring framework to support efficiency. Job : As part of a strong increase in activity, we are recruiting perfectly French-speaking customer advisors for inbound call activities (heating systems). Reporting to the manager, your main tasks will be: • Welcome and inform customers: Receive incoming calls and messages via our various communication channels. Provide accurate and relevant information about our products and services. • Manage requests and complaints: Identify and resolve customer problems quickly and efficiently. Ensure rigorous follow-up of requests until they are fully resolved. • Update databases: Record customer interactions in our CRM system and update customer information. Required profile : You are recognized for the following qualities/skills: - Experience in a call center - Good spoken French and elocution - Simultaneous management of calls and computer tasks - Ability to reassure, take initiative, and be assertive We are recruiting collaborators with a great team spirit, who are autonomous, curious, and dynamic. People with strong human values, necessary for learning a job that may be new, but is so exciting and rewarding. Training is provided during your onboarding. </div>

Bayt

Call Center Agent - Energy Sector Lead Qualification | Casablanca (Morocco)

On-site - Morocco Saturday

Customer Service

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : We are hiring Call Center Agents specialized in outbound calls for lead qualification in the energy sector. Your tasks: ------------------------ Contact potential customers by phone. Verify and complete the information on their files. Ask the necessary questions to check qualification criteria. Identify leads that meet the defined criteria. Update information in internal tools. Follow procedures and quality standards. Help achieve production targets. Required profile : Previous experience in outbound calls, call center work, or file qualification. Experience in the energy or solar sector would be a plus. Excellent spoken French. Good listening and communication skills. Serious, thorough, and able to follow a precise process. Dynamic and enjoys working towards goals. </div>

0 to 0 years Bayt

Sales Representative

On-site - Morocco 12 June 2026

Sales

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : Marketing Call Center is built around a predominantly cooperative culture, where people, trust and teamwork guide daily operations. The company favors a close management style focused on support, empowerment and strong human relationships. This collaborative foundation is complemented by an innovative mindset that stimulates creativity and initiative, alongside a performance-driven approach based on clear objectives. Structured organizational practices further contribute to operational efficiency and reliability. Job : Do you speak Portuguese perfectly? Are you a natural salesperson and passionate about travel? Join our call center and become the ambassador for our tourism offers to Lusophone customers!As part of our business expansion, we are recruiting our future B2C Sales Representatives (M/F) to advise and sell unforgettable travel experiences.- Analyze customer needs to offer them tailor-made tourist packages.- Persuade and negotiate with conviction to close sales and achieve your commercial goals.- Build customer loyalty by offering high-quality consulting services and an impeccable customer experience.- Ensure the administrative follow-up of reservation files. Required profile : Perfect command of the Portuguese language (spoken and written).A good understanding of French (for training and internal communication).Previous successful experience in telesales, ideally in the tourism or ticketing sector.You have a strong ability to persuade, a taste for challenges, and great resilience.Friendliness, dynamism, and excellent speaking skills are your best assets. </div>

0 to 0 years Bayt

Back Office Agent

On-site - Morocco 5 June 2026

Sales

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : Marketing Call Center is built around a predominantly cooperative culture, where people, trust and teamwork guide daily operations. The company favors a close management style focused on support, empowerment and strong human relationships. This collaborative foundation is complemented by an innovative mindset that stimulates creativity and initiative, alongside a performance-driven approach based on clear objectives. Structured organizational practices further contribute to operational efficiency and reliability. Job : <ul><li>Operational management of content moderation on the client's social platforms.</li><li>Evaluation and verification of user content compliance with established guidelines.</li><li>Analysis and checking of multimedia data (texts and images) in Italian and English.</li><li>Constant monitoring of the quality and accuracy of the work performed, in line with project targets.</li><li>Classification and cataloging of specific information and metadata within data flows.</li><li>Teamwork aimed at jointly achieving productivity targets.</li><li>Contribution to the efficiency and continuous development of company workflows.  </li></ul> Required profile : <ul><li>Perfect command of the Italian language, both written and spoken (a good level of French or English will be considered a plus).</li><li>Strong customer focus, empathy, and excellent written communication skills.</li><li>Rigor, precision, and strong attention to detail.</li><li>Excellent command of basic computer tools (Office Suite, web browsing, CRM).</li><li>Ability to work independently and manage stress.</li><li>Previous experience in back office or call center is welcome, but motivated junior profiles will also be considered.  </li></ul> </div>

0 to 0 years Naukri Gulf

Commercial Advisor

On-site - Morocco - Boulemane 26 June 2026

Logistics, Supply Chain & Procurement

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">The call center agent is responsible for answering incoming customer calls by phone. Their role is to identify their needs and provide a solution as quickly as possible. Sometimes, they also have to finalize sales. Reporting to the team leader, their main missions consist of: Receiving incoming customer calls, Actively listening to the interlocutors, Identifying their needs, analyzing their requests and directing them, Maintaining the highest quality of customer service, Ensuring the achievement of the quantitative and qualitative objectives of the project.Before taking charge of the mission, a complete training is provided to prepare them for the responsibilities that will be entrusted to them.</div></section><section>Desired Candidate ProfilePerfect mastery of the French language, with good oral and written fluency. Excellent argumentation skills. Commercial logic. Real listening skills. Unfailing empathy.</section>

Bayt

Call Center Agent

On-site - Morocco 9 June 2026

Customer Service

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : ADM Value is built around a collaboration-driven culture, with a strong focus on human relationships, trust and employee development. The company promotes close leadership that encourages support, accountability and team engagement. This people-centered culture is complemented by a strong performance mindset, reflecting a clear focus on results and commitment. A structured organizational approach reinforces operational efficiency, while innovation plays a more complementary role within the company. Job : We are looking for passionate and dynamic call center agents to join our team dedicated to humanitarian causes. As a call center agent, your main mission will be to contact potential donors, providing them with clear and accurate information about our humanitarian projects. You will be the voice of an organization, effectively communicating the value and impact of its initiatives. The key aspect of your role will be to actively contribute to fundraising for our projects. You will need to develop creative and effective strategies to gather the necessary resources, identifying new funding opportunities and encouraging donors to increase their support. Your commitment and determination will be essential to achieve our fundraising goals. In summary, we are looking for call center agents who not only have excellent communication and listening skills but are also deeply motivated by humanitarian causes. If you are ready to invest in meaningful projects and be part of a rewarding human adventure, join us at ADM Value. Together, we can make a lasting and positive difference in the lives of those who need it most. Required profile : We are looking for call center agents with excellent oral communication skills, able to express themselves clearly and effectively, while adapting their speech to the needs of each person. A strong sense of listening, empathy, and the ability to build trust are essential for this role, as they will help establish strong and lasting relationships with our donors. We are looking for people who are deeply motivated and passionate about humanitarian causes, ready to dedicate their energy and commitment to projects that make a real difference. Ideal candidates should also demonstrate excellent teamwork, unwavering listening skills, and great responsiveness, enjoying collaborative work and sharing our values of mutual support and solidarity. They must actively engage in meaningful projects, contributing not only to our success but, more importantly, to improving the living conditions of those most in need. If you see yourself in this profile and aspire to have an exceptional humanitarian experience, join us at ADM Value. Together, we can build a better future for the most disadvantaged and bring about real positive change in the world. Social benefits and more You join ADM Value in a permanent position (CDI), with full social coverage, and a clear package. The goal is simple: to give you a stable environment and recognize your daily commitment. Permanent contract from hiring. Social coverage: CNSS + AMO. Fixed salary + meal voucher allowance + transport allowance. Performance bonus. Employee partnerships: preferential rates (services, leisure, shopping...). A structured, friendly, and quality-oriented work environment. Working hours Monday to Friday, from 8:00 AM to 6:00 PM.Net Salary + bonuses Salary package of over 6,500 Dh Net </div>

0 to 0 years Bayt

Customer Service Representative

On-site - Morocco 10 July 2026

Customer Service

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Ce que nos collaborateurs aiment le plus chez nous ❤ : Pour consulter leurs avis certifiés Company culture : TELUS Digital stands out for its innovation-driven culture, where creativity, agility, and the continuous search for new solutions play a central role. This innovative mindset is reinforced by a strong spirit of collaboration, fostering teamwork, active listening, and talent development. The company also values performance, encouraging employees to achieve ambitious goals and continuously improve, while relying on structured processes that ensure efficiency and quality. This balance between innovation, collaboration, and operational excellence creates a dynamic, people-centered, and future-focused work environment. Job : Join TELUS Digital in the heart of Casablanca as a Bilingual Customer Service Representative. Dive into the dynamic world of the call center sector and help deliver an exceptional customer experience. Achieve and exceed customer satisfaction goals by providing accurate answers and personalized support. Actively contribute to the continuous improvement of customer service processes through your bilingual expertise. Manage inbound and outbound calls professionally and efficiently, ensuring smooth communication in French and another language. Identify customer needs and propose suitable solutions while respecting established procedures. <ul><li>Handle customer requests with a solution-oriented approach.</li><li>Accurately document each interaction in the CRM system.</li><li>Collaborate with internal teams to resolve complex issues.</li></ul> Required profile : An education level equivalent to a High School Diploma (Bac) is required for this position. Professional experience of 1 to 3 years in the call center field is highly appreciated. <ul><li>Excellent command of French, both spoken and written.</li><li>Proficiency in another language (specify language if known).</li><li>Strong interpersonal communication and active listening skills.</li><li>Adaptability and stress management skills.</li><li>Customer focus and impeccable service orientation.</li><li>Comfort with computer tools, especially CRM software.</li></ul>If you see yourself in this profile and the idea of growing in a stimulating environment motivates you, don't wait any longer to apply! </div>

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