Call Center Jobs in Morocco in Morocco 2026

0 to 0 years Bayt

Call Center

On-site - Morocco 13 June 2026

Customer Service

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : Manpower Agences operates within a highly balanced culture, where collaboration plays a key role in the work environment. The company values close leadership, trust and collective engagement, while placing equal importance on performance and achieving results. This dynamic is supported by a structured organizational approach, promoting rigor, efficiency and quality execution. Openness to innovation further strengthens this balance, supporting adaptability in an evolving market. Job : We are looking for candidates with a Master's degree (Bac+5) and confirmed experience in call centers (immediate availability) for one of our clients. <ul><li>Project contract</li><li>Construction sector</li><li>Salary: 5,500 DH</li><li>Assignment location: Headquarters (Casablanca)</li></ul> Required profile : <ul><li>Master's degree (Bac+5) (Management, Business, HR…)</li><li>Solid experience in call centers</li><li>Excellent communication and customer relationship management skills</li><li>Available immediately (ASAP)</li></ul> </div>

0 to 0 years Bayt

Commercial Insurance Call Center Agent

On-site - Morocco 10 May 2026

Other

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : Join a major player in the Insurance / Brokerage sector as a Commercial Insurance Call Center Agent in our dynamic Casablanca agency. You will embody the excellence of our customer relations and actively contribute to our commercial development. Your main goal will be to develop and retain our client portfolio through a proactive and personalized sales approach, while ensuring impeccable service quality. On a daily basis, your main tasks will be as follows: <ul> <li> Identify and contact qualified prospects to offer them our insurance solutions adapted to their needs.</li> <li> Advise and assist clients in choosing their policies, explaining the guarantees and prices.</li> <li> Ensure the subscription of contracts and the follow-up of client files.</li> <li> Handle incoming and outgoing calls with professionalism and courtesy.</li> <li> Contribute to achieving individual and collective sales targets.</li> <li> Participate in the implementation and follow-up of marketing and commercial actions.</li> </ul> Required profile : To excel in this role, a Bac +2 level (equivalent to a 2-year post-secondary degree) is required, ideally with a specialization in call center professions. Successful experience of 5 to 10 years in similar roles, ideally in the insurance or brokerage sector, is highly valued. Essential qualities and skills for this position include: <ul> <li> An excellent sense of contact and proven interpersonal skills.</li> <li> A strong ability to listen and analyze client needs.</li> <li> A real aptitude for sales and negotiation.</li> <li> Perfect mastery of telemarketing and remote customer relations techniques.</li> <li> Excellent verbal expression and perfect diction.</li> <li> Rigor, organization, and a strong sense of responsibility.</li> <li> Ability to work in a team and adapt to a dynamic environment.</li> </ul> If you are driven by sales success and the desire to offer exceptional service, this position is for you! Apply now by clicking the button "Send my resume to the recruiter". </div>

0 to 0 years Bayt

Team Leader - Customer Relations Center

On-site - Morocco 10 June 2026

Customer Service

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : Outsourcia operates within a predominantly competitive and performance-driven culture, where ambition, challenge and the achievement of measurable goals are key drivers of success. The company promotes self-improvement, competitiveness and a strong customer focus, with a clear emphasis on results and market positioning. This performance mindset is complemented by a collaborative and people-oriented dimension, encouraging team cohesion, accountability and supportive management. Innovation and structured processes further enhance efficiency and organizational agility. Job : As part of the development of our activities, we are looking for a Team Leader capable of driving operational performance, supporting their team members, and contributing to the achievement of production and quality objectives. If you have solid experience in management within a customer relations center and wish to grow in a dynamic and multicultural environment, this opportunity is for you. Your main missions As a Team Leader, your mission will be to: Manage, lead, and support a team of advisors to achieve set goals. Monitor and analyze performance indicators (productivity, quality, customer satisfaction, absenteeism, etc.). Implement action plans to improve individual and collective results. Conduct coaching, feedback, and evaluation sessions to develop your team members' skills. Ensure compliance with procedures, quality standards, and contractual commitments. Identify training needs and support the onboarding of new employees. Provide regular reports to management and propose areas for continuous improvement. Foster a positive, motivating, and performance-oriented work environment. Required profile : Associate's degree (Bac+2) minimum, ideally in management, business administration, or equivalent. Significant experience as a Team Leader, Team Lead, or Supervisor within a call center or customer relations center. Excellent management, coaching, and performance management skills. Strong analytical and decision-making abilities. Organizational skills, autonomy, and results-oriented. Interpersonal skills and excellent communication skills. Proficiency in office software and performance management tools. Mandatory language skills The candidate must be at least bilingual and master one of the following language combinations: English / Spanish English / Italian French / Spanish French / Italian English / Dutch French / Dutch Excellent oral and written communication in the mastered languages is essential. Qualities we are looking for: Natural leadership and ability to unite a team. Analytical and problem-solving skills. Sense of responsibility and initiative. Customer focus and results-driven. Ability to work in a dynamic and multicultural environment. </div>

0 to 0 years Bayt

Call Center Agent - Inbound

On-site - Morocco 7 July 2026

Customer Service

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Purpose To support the Contact Center section across the entire network by handling customers’ inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers’ experience ensuring productivity is in line with set measures and company’s adopted policies and procedures. Key Result Responsibilities <ol><li>Handles customers’ enquiries, requests and complaints in a positive effective manner whilst ensuring company’s branding and corporate image are reflected in a positive manner and as per approved quality standards. </li></ol> <ol><li>Responds to customers’ incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company. </li></ol> <ol><li>Provides accurate information about the company’s products and services; processes travel bookings, modifications and cancellations on reservations. </li></ol> <ol><li>Handles customers’ complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.</li></ol> <ol><li>As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.</li></ol> <ol><li>Promotes the company’s products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.</li></ol> <ol><li>Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively.</li></ol> . <ol><li>Demonstrates thorough understanding of the Contact Center core activities & functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved.</li></ol> <ol><li>Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity. </li></ol> <ol><li>Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance.</li></ol> <ol><li>Performs any additional responsibilities as advised by the Line Manager/Supervisor.</li></ol> Qualifications (Academic, training, languages) <ul><li>High School/Diploma or equivalent.</li><li>Capable of using technology systems and tools such as Microsoft Office.</li><li>Good in English ,Frensh & Arabic Languages .</li><li>No hearing or articulatory problems.</li></ul> Work Experience <ul><li>No previous experience is required for this role; any experience would be treated as an advantage.</li><li>Capability of understanding market trends and channeling them leading to effective customer care solutions</li><li>Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.</li><li>Capable of understanding customers’ problems and direct them in the right channel.</li><li>Ability to work for long hours and under pressure.</li><li>Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.</li><li>Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.</li></ul> </div>

0 to 0 years Bayt

Call Center Agent

On-site - Morocco 7 July 2026

Customer Service

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : Air Arabia is defined by a deeply human and collaborative culture, where trust, teamwork, and mutual support guide everyday operations. Managers maintain a close, supportive presence, ensuring a stable and empowering work environment for all employees. This people-centric mindset is reinforced by strong structure and process discipline, essential for quality, reliability, and safety in aviation. Performance, ambition, and a healthy competitive spirit contribute to the company’s drive, while innovation supports continuous improvement in a fast-evolving industry. Job : Job purpose: To support the Contact Center section across the entire network by handling customers' inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers' experience ensuring productivity is in line with set measures and company's adopted policies and procedures. Key Result Responsibilities: <ul><li>Handles customers' enquiries, requests and complaints in a positive effective manner whilst ensuring company's branding and corporate image are reflected in a positive manner and as per approved quality standards.  </li><li>Responds to customers' incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company.  </li><li>Provides accurate information about the company's products and services; processes travel bookings, modifications and cancellations on reservations.  </li><li>Handles customers' complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.  </li><li>As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.  </li><li>Promotes the company's products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.  </li><li>Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively.</li><li>Demonstrates thorough understanding of the Contact Center core activities & functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved.  </li><li>Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity.  </li><li>Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance.  </li><li>Performs any additional responsibilities as advised by the Line Manager/Supervisor.</li></ul> Required profile : Qualifications: <ul><li>High School/Diploma or equivalent.</li><li>Capable of using technology systems and tools such as Microsoft Office.</li><li>Good in English ,Frensh & Arabic Languages .</li><li>No hearing or articulatory problems.</li></ul>Work experience: <ul><li>No previous experience is required for this role; any experience would be treated as an advantage.</li><li>Capability of understanding market trends and channeling them leading to effective customer care solutions</li><li>Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.</li><li>Capable of understanding customers' problems and direct them in the right channel.</li><li>Ability to work for long hours and under pressure.</li><li>Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.</li><li>Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.</li></ul> </div>

0 to 0 years Bayt

Téléconseiller B2B - Call Center

On-site - Morocco 6 May 2026

Education & Training

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Centre spécialisé dans la formation continue des professionnels de santé , nous proposons des programmes de perfectionnement et d’accompagnement adaptés aux besoins du secteur médical. Dans le cadre de notre développement, nous recherchons un Commercial B2B au sein de notre centre d’appel pour promouvoir nos formations auprès des acteurs du monde de la santé. Sous la responsabilité du Responsable, le Commercial B2B aura pour missions de : Prospecter activement les professionnels de santé (médecins, pharmaciens, laboratoires, etc. ) par téléphone. Identifier leurs besoins en formation continue et leur proposer des programmes adaptés. Présenter et argumenter les offres de formation en mettant en avant leurs bénéfices (mise à jour des connaissances, conformité réglementaire, développement des compétences). Négocier et conclure les inscriptions aux formations. Assurer le suivi administratif et commercial des dossiers clients (inscriptions, relances, confirmations). Mettre à jour et qualifier la base de données clients/prospects dans le CRM. Fidéliser la clientèle en développant une relation de confiance et en proposant des offres complémentaires. Atteindre les objectifs fixés en termes de volume de ventes, de taux de conversion et de satisfaction client. Expérience : Expérience réussie en télévente B2B ou en prospection commerciale , idéalement dans la formation professionnelle ou la santé. La maîtrise des techniques de vente à distance est indispensable. Compétences comportementales : Excellente communication orale et sens de la pédagogie. Capacité d’écoute active et d’adaptation aux interlocuteurs du secteur médical. Force de persuasion, persévérance et goût du challenge. </div>

0 to 0 years Bayt

Call Center Reporting and Planning Officer

On-site - Morocco 7 July 2026

Other

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : Axa Services Maroc operates within a strongly collaborative culture, where people, trust, and high-quality professional relationships are central. The company promotes close and supportive management, encouraging accountability, development, and teamwork. This human-centered environment is reinforced by robust organizational practices that ensure reliability and operational efficiency. It is balanced by a performance-oriented mindset and a measured openness to innovation, supporting collective success. Job : <ul><li>Reporting and monitoring of indicators:</li></ul>- Participates, depending on the scope, in updating activity dashboards and analyzes discrepancies - Alerts management or operational staff in case of anomalies or incidents - Manages and monitors, depending on the scope, elements related to employee presence (punctuality, leave, break overruns ... ... ...) - Designs, updates and analyzes the history of key activity indicators - Checks the reports produced - Supports the analysis of production indicators and monitors performance - Produces a daily, weekly, and monthly activity report. •Performance bonus & Challenge: - Manages the process of calculating performance bonuses according to predefined variable systems - Manages the process of calculating Challenges according to predefined calculation rules - Performs periodic analyses of variable pay (Performance, evolution, impacts, distribution rate....) •Management of cross-functional projects: - Participates in internal cross-functional projects (continuous improvement projects, process changes, proposed solutions)  Required profile :  Experience in customer relationship management (production, activity monitoring...) and in cross-functional/matrix work   </div>

0 to 0 years Bayt

Technical Inspection Center Manager

On-site - Morocco 16 May 2026

Engineering

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : SGS Maroc SA operates within a predominantly collaborative culture, where people, trust and employee well-being are central to the organization’s values. A close and supportive management style encourages accountability, teamwork and strong human relationships. This people-focused approach is complemented by a solid performance-driven dimension, emphasizing results, competitiveness and customer orientation. Well-established organizational processes ensure reliability and operational efficiency, while a more limited innovation focus supports continuous improvement over time. Job : Main Responsibilities: Ensure the achievement of commercial and operational objectives defined for technical inspection control, while guaranteeing compliance with current regulations and specifications, and supervising the center's staff. Reporting: Operations Manager Specific Responsibilities: <ul> <li> Technical Management</li> <li> Human Resources / Management</li> <li> Administrative Management</li> <li> Accounting Management</li> <li> Commercial Management</li> <li> Inventory Management</li> </ul> ** The area of operation covers the Greater Casablanca and Oriental regions, with the possibility of assignment to any other company site depending on operational needs. Required profile : Profile: <ul> <li> Bachelor's degree (minimum) or higher in science, logistics, or IT fields</li> <li> Good level of French and English, both written and spoken</li> <li> Experience in team management</li> <li> Good interpersonal skills</li> <li> Organizational skills</li> <li> Analytical skills</li> <li> Attention to detail </li> </ul> Required Skills <ul> <li> Proficiency in computer tools</li> <li> Ability to translate defined directions</li> <li> Ability to analyze and understand the business challenges</li> <li> Ability to communicate regularly with the team and the client about actions to be taken</li> <li> an experience in the automotive sector is desirable</li> </ul> </div>

0 to 0 years Bayt

Technical Inspection Center Manager

On-site - Morocco 18 July 2026

Construction & Real Estate

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : SGS Maroc SA operates within a predominantly collaborative culture, where people, trust and employee well-being are central to the organization’s values. A close and supportive management style encourages accountability, teamwork and strong human relationships. This people-focused approach is complemented by a solid performance-driven dimension, emphasizing results, competitiveness and customer orientation. Well-established organizational processes ensure reliability and operational efficiency, while a more limited innovation focus supports continuous improvement over time. Job : Main Responsibilities: Ensure the achievement of commercial and operational objectives defined for technical inspection control, while guaranteeing compliance with current regulations and specifications, and supervising the center's staff. Reporting: Operations Manager Specific Responsibilities: <ul><li>Technical Management</li><li>Human Resources / Management</li><li>Administrative Management</li><li>Accounting Management</li><li>Commercial Management</li><li>Inventory Management</li></ul> ** The intervention area covers the regions of Greater Casablanca and Oriental, with the possibility of assignment to any other company site according to operational needs. Required profile : Profile: <ul><li>Bachelor's degree (minimum) or higher in science, logistics, or IT</li><li>Good level of French and English, both written and spoken</li><li>Proven experience in team management</li><li>Good interpersonal skills</li><li>Organizational skills</li><li>Analytical skills</li><li>Attention to detail  </li></ul>Required Skills <ul><li>Proficiency in computer tools</li><li>Ability to translate defined strategies into action</li><li>Ability to analyze and understand business challenges</li><li>Ability to communicate regularly with the team and clients on actions to be taken</li><li>Experience in the automotive sector is desirable</li></ul> </div>

0 to 0 years Bayt

System Center Configuration Manager / Windows Administration

On-site - Morocco 7 July 2026

Construction & Real Estate

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : DXC – CDG stands out for a culture strongly focused on performance and competitiveness, where ambition, challenge and customer orientation shape priorities. This dynamic is balanced by a collaborative culture, fostering trust, empowerment and close managerial support. It also integrates an innovation dimension, encouraging initiative, adaptability and experimentation. Finally, a well-established organizational culture provides structure, ensuring process rigor, reliability and operational efficiency. Job : Main tasks: <ul><li>Administration and operation of Windows Server infrastructures</li><li>Management of application deployments and patch management via SCCM</li><li>Administration of Windows workstations</li><li>Good command of virtualization environments (VMware / Hyper-V)</li><li>Management of OS images, task sequences, and OSD deployment</li><li>Monitoring and handling of N2/N3 incidents: troubleshooting, log analysis, performance, and compliance</li><li>Good knowledge of Active Directory, GPO, DNS, and Windows services</li><li>PowerShell skills for automation and administration</li><li>Experience in patching servers and workstations</li><li>Participation in RUN activities and evolution/migration projects</li></ul> SCCM expertise is a key asset. Required profile : Proven experience (5 years minimum) in Microsoft SCCM / MECM administration </div>

0 to 0 years Bayt

Director, Patient Centered Outcomes Reporting, Oncology

On-site - Morocco 24 July 2026

Healthcare & Medical

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description About AbbVie AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube. Job Description The Director, Patient Centered Outcomes Research, is responsible for the design and execution of strategically-focused and innovative patient experience data (PED) evidence to support optimization of product registration, access & reimbursement, and clinical practice in collaboration with HEOR Strategy and other functions (eg, Clinical Development & Operations, Regulatory, Commercial). The Director, Patient-Centered Outcomes Research, will support Oncology primarily and cultivate strong partnerships to enable effective cross-functional collaboration with other product team members from internal groups including HEOR-Strategy, Clinical Development and Operations, Biostatistics, Regulatory Affairs, Medical Affairs, and the Commercial organization. The Director represents HEOR at global regulatory and payer / HTA meetings and may lead and/or support negotiations in collaboration with cross-functional team members to drive internal strategy and alignment with global regulatory & reimbursement agencies. In addition, the Director will represent AbbVie externally and assume a leadership role in collaborations with external partners (eg, industry consortiums, key opinion leaders, research organizations, patient advocacy groups). He / She serves as a subject matter expert (SME) on PED and patient-centered measurement strategies within HEOR and AbbVie to drive a patient-centric culture and adoption/uptake of standards and best practices for PED. The Director will oversee at least one therapeutic area (eg, oncology, rheumatology, gastroenterology, dermatology, neurosciences, eye care, aesthetics) and their responsibility will span multiple products/ indications. Additional responsibilities for the Director include developing annual strategic planning of PED aligned with TA / asset strategy and managing multiple projects and vendors to execute PED for their respective TA responsibilities. Managerial responsibilities may include attracting, mentoring, and oversight of junior members of the team (eg, interns, fellows, associate directors); development of annual strategic plans aligned with TA / asset strategy and managing annual budgets for their respective TA responsibilities. Responsibilities <ul><li>Responsible for execution of global PED generation and stakeholder engagement strategies that encompasses innovative research aligned with overall asset strategy across multiple therapeutic areas</li><li>Leads management of projects to ensure timely execution of PED research to characterize patient outcomes, identify patient preferences and unmet needs, inform patient-focused measurement strategies, and develop and validate innovative patient-relevant outcomes measures and endpoints to differentiate AbbVie’s portfolio and meet business and global needs</li><li>Supports alignment of strategy with HEOR-Strategy counterparts and communicates strategy and translates results cross-functionally to key cross-functional teams that are part of Pipeline Commercial Model to facilitate alignment and integration of PED plans into the broader Integrated Evidence Plans</li><li>Ensures the scientific quality and integrity of COA research through development of rigorous qualitative and quantitative study research proposals, protocols, analysis plans and reports</li><li>Leads integration of COA measurement strategy into clinical development programs through clinical trial program support (eg, protocol/SAP content development, results interpretation, and CSR development) and ensures appropriate implementation of COAs on eCOA platforms in global programs</li><li>Leads development, validation, and implementation of COAs measures for randomized controlled trials (RCTs) / observational studies</li><li>Leads/contributes to strategy and development of content for regulatory and reimbursement submissions regarding PED and patient-relevant endpoints and leads/participates in regulatory and reimbursement discussions and negotiations to optimize registration approval, product labeling & promotion and patient access decisions</li><li>Develops strategic scientific communication plan including submission and presentation of research in peer-reviewed journals and at medical / methodological congresses</li><li>Serves as internal SME on technical specialty areas to identify new methodologies and advancements in the field (e.g., psychometric methods and results interpretation, COA methods, regulatory requirements to obtain COAs on labels, industry trends)</li><li>Ensure scientific integrity of PED research through serving as expert reviewer on study designs, protocols, results and scientific communications (eg, qualitative or quantitative expert review)</li><li>Lead above-brand research projects/initiatives to pilot innovative methodologies and elevate internal standards/best practices (eg, unique data presentation/visualization techniques, psychometric methodologies, digital health technology)</li><li>Engages with external thought leaders and representatives at global regulatory and reimbursement authorities to shape the external environment with respect to patient centered outcomes research and patient focused drug development policy in alignment with AbbVie corporate objectives</li><li>Develops and delivers standards/best practices and educational resources for functions across AbbVie to drive the integration of patient voice in development programs</li></ul> Qualifications <ul><li>Advanced degree in Psychology or Psychometrics, Epidemiology, Statistics, Public Health, Health Economics and Outcomes Research (HEOR) or related discipline (MS, MPH, PharmD, PhD) preferred</li><li>Minimum of 7 years of experience required, with relevant pharmaceutical industry or consulting experience in PED research; clinical outcome assessment / patient reported outcome development, psychometric validation, and implementation; and medical product development and trial design</li><li>Demonstrated ability in evaluation & development of PED from conceptualization through negotiations by global authorities</li><li>Demonstrated ability in evaluating, developing, and validating COA instruments for inclusion in clinical programs that meet regulatory agency standards for label claims</li><li>Experience in preparing regulatory & HTA submissions</li><li>Excellent interpersonal skills with an ability to leverage deep expertise to understand, respond and influence effectively across multiple internal and external customers</li><li>Demonstrated ability to manage multiple priorities in rapidly changing environment</li><li>Excellent written and verbal communication skills</li><li>Experience in handling delivery of services across complex matrix environments and on a global level</li><li>Excellent project management skills</li><li>Demonstrated experience / knowledge of the pharmaceutical industry (knowledge of regulatory/compliance frameworks) and clinical trial design</li><li>Knowledge of global regulatory & HTA requirements for patient-centered endpoints</li><li>Ability to effectively interpret and communicate research results to internal and external audiences</li><li>Ability to work collaboratively to leverage other HEOR capabilities (Strategy, Geographies, other CoEs – Economic Modeling, Meta-Research, RWE Analytics)</li><li>People management experience</li><li>Develop standards and respond quickly to business questions</li><li>Travel – Position requires up to 20% travel</li><li>lly, must be a self- starter and have a strong desire to see projects achieve commercial success.</li></ul> Additional Information Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:  <ul><li>The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. </li><li>We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.</li><li>This job is eligible to participate in our long-term incentive programs. </li></ul>Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.  US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html </div>

0 to 0 years Bayt

Operations Manager

On-site - Morocco 7 May 2026

Customer Service

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : Position Summary: Ensures the profitability of the account/s / program/s by making certain that client KPIs, goals, and targets are met. Ensures that company-set ratios for staffing are maintained for smooth operations of the program/s, and that the manpower complement is sufficient for the forecasted call volume. Ensures that everyone within the program strictly abides by Company and Client policies and procedures. Recognizes and rewards top performers while carrying out disciplinary action / consequence management for non-performers. Qualifications: <ul> <li> Proficient in French and English</li> <li> At least 2 years of Operations Manager in a call center/BPO</li> <li> Can work 100% onsite in Casablanca</li> </ul> Required profile : Required skills + qualities (technical): <ul> <li> Bachelor’s Degree in any course, preferably Business or Business Management.</li> <li> Two (2) to three (3) years Call Center Operations, Customer Service, Business Process Outsourcing, or Telecommunications experience in an Asst. Managerial or Managerial capacity.</li> <li> Proficient in call center operations and organization required.</li> <li> Prior knowledge of client-specifics preferred.</li> <li> Proficiency with MS Office applications (i.e. MS Word, Excel, PowerPoint, etc...) and other call center-specific software / systems (i.e. CMS/IEX, Baleen, Blue Pumpkin, etc...).</li> </ul> Required skills + qualities (technical): <ul> <li> Client relations. Leadership and people-management skills.</li> <li> Project management skills.</li> <li> Excellent oral and written English communication skills with professional communication skills both verbal and written business correspondence; planning, organizing and coordination skills</li> <li> Adaptive to changing work schedules and working hours.</li> <li> Active listening skills.</li> <li> Operates with minimal supervision.</li> <li> Customer orientation.</li> <li> Time Management and Multitasking skills.</li> <li> Detail-oriented, Analytical, Problem-Solving and Decision-Making skills.</li> <li> Presentation Skills.</li> </ul> </div>

0 to 0 years Bayt

Site Manager

On-site - Morocco 7 May 2026

Customer Service

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : Are you passionate about the call center sector and have a strategic vision? Our company, a leader in its field, is looking for a dynamic Site Manager to join its teams in Casablanca. This position is a unique opportunity to lead a thriving call center and actively contribute to its success. The main objective will be to ensure the operational excellence of our Casablanca site. This will involve supervising all activities, optimizing the performance of teams and processes, while maintaining a motivating and productive work environment. Your role will be key in achieving our growth and customer satisfaction objectives. <ul> <li> Supervise and manage the daily operations of the call center, ensuring the achievement of production and quality objectives.</li> <li> Lead and motivate operational teams, fostering their development and engagement.</li> <li> Implement and monitor key performance indicators (KPIs) to analyze results and identify areas for improvement.</li> <li> Ensure compliance with internal procedures and quality standards.</li> <li> Collaborate closely with other departments to ensure synergy and overall performance.</li> <li> Be the guarantor of the customer experience and the quality of service provided.</li> </ul> Required profile : To be considered for this position, you must hold a degree of Bac +3 (Bachelor's degree equivalent). Solid experience of 5 to 20 years in call center management is essential. This experience must have been acquired in operational management roles, with a thorough understanding of the sector's professions. <ul> <li> Proven expertise in call center management, including an excellent understanding of operations and industry challenges.</li> <li> Proven skills in project management, enabling the successful completion of continuous improvement initiatives.</li> <li> Ability to analyze complex data and make informed decisions based on performance indicators.</li> <li> Natural leadership, with a proven ability to motivate and unite teams.</li> <li> Excellent communication and interpersonal skills.</li> <li> Strong customer focus and a constant concern for quality.</li> <li> Adaptability and resilience in the face of industry challenges.</li> </ul> </div>

0 to 0 years Bayt

Customer Care Specialist

On-site - Morocco 5 June 2026

Customer Service

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : Marketing Call Center is built around a predominantly cooperative culture, where people, trust and teamwork guide daily operations. The company favors a close management style focused on support, empowerment and strong human relationships. This collaborative foundation is complemented by an innovative mindset that stimulates creativity and initiative, alongside a performance-driven approach based on clear objectives. Structured organizational practices further contribute to operational efficiency and reliability. Job : Live on Canadian time from Rabat! Join an elite team dedicated to premium assistance and technical coordination for our Canadian customers. Your Missions: - Handle incoming calls in French and English - Take charge of and follow up on incidents until resolution. Required profile : We are looking for candidates with the following qualities and assets: - Natural mastery and ease of French and English - Previous experience in a call center would be a major asset - Excellent communication, listening skills, and empathy. - Exclusive availability to work night shifts (Canadian time zones). - Computer skills </div>

0 to 0 years Bayt

Team Manager

On-site - Morocco 10 June 2026

Customer Service

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : Marketing Call Center is built around a predominantly cooperative culture, where people, trust and teamwork guide daily operations. The company favors a close management style focused on support, empowerment and strong human relationships. This collaborative foundation is complemented by an innovative mindset that stimulates creativity and initiative, alongside a performance-driven approach based on clear objectives. Structured organizational practices further contribute to operational efficiency and reliability. Job : We are looking for a bilingual (French-English) Team Manager to lead our dynamic team within our company. If you are a leader driven by operational excellence and you master French and English perfectly, this opportunity is for you! - Supervise and coach a high-performing team, ensuring the achievement of set goals. - Ensure continuous training and professional development of team members. - Collaborate with other departments to ensure effective communication. - Manage schedules and ensure the quality of customer service. Required profile : Full bilingualism (French and English) spoken and written. Proven experience as a Team Manager, ideally in a call center environment. Excellent leadership, problem-solving, and decision-making skills. Ability to motivate and inspire a team towards achieving goals. </div>

0 to 0 years Bayt

Commercial Assistant

On-site - Morocco 13 May 2026

Customer Service

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : Maroc Climate and Security (MCS) – Carrier operates within a predominantly cooperative culture, where people, trust and team spirit shape daily collaboration. The organization relies on a close management approach that supports empowerment, mentorship and collective commitment to meaningful missions. This collaborative foundation is balanced by a strong performance orientation, reflected in clear objectives and results-driven practices. It is further complemented by an innovative dimension that values initiative, alongside structured organizational processes ensuring efficiency, consistency and reliability. Job : MCS is currently recruiting Commercial Assistants for Call Reception. Your main mission will be: • Receiving telephone calls from clients and company employees (French market) B2B and B2C • In-depth and targeted analysis of customer needs • Directing calls to the right contact person using internal tools • Sending emails to take messages • Sending requested documents • Projecting a positive image of the company represented. Required profile : Required skills and experience: <ul> <li> Associate's or Bachelor's degree</li> <li> 2 years of experience in a call center, specifically in call reception, is mandatory.</li> <li> Very good command of spoken and written French, good speaking skills</li> <li> Good listening and service skills, comfortable on the phone</li> <li> Excellent ability to absorb information</li> <li> Proficiency in office software (Word, Excel, PowerPoint…) would be a plus</li> </ul> Personal qualities: <ul> <li> Team spirit and willingness to share best practices</li> <li> Focus on continuous improvement</li> </ul> Your personal involvement and proactivity will be assets for success in this role Administrative hours + Weekend OFF </div>

0 to 0 years Bayt

Commercial Retention Advisor

On-site - Morocco 4 July 2026

Customer Service

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : Cnexia is driven by a culture strongly focused on performance and competitiveness, where ambition, challenge and customer orientation are key drivers of success. This dynamic is complemented by a collaborative dimension, promoting trust, teamwork and close managerial support. It also integrates an innovation component that encourages initiative, adaptability and experimentation. Finally, a structured organizational culture underpins the whole by ensuring process rigor, reliability and operational efficiency. Job : Join our company, a dynamic player in the Call Center, and become part of a close-knit team in Rabat. As a Commercial Retention Advisor, your main mission will be to actively contribute to the satisfaction and loyalty of our customer base. Your goal will be to preserve our client portfolio by offering personalized solutions and anticipating needs. It will involve strengthening the trust relationship with each client and reducing churn rate through attentive listening and a proactive approach. Your days will be marked by various responsibilities, including: <ul><li>Analyzing customer situations to identify risks of departure.</li><li>Proposing suitable offers and solutions to retain customers.</li><li>Managing objections and negotiating mutually satisfactory agreements.</li><li>Ensuring personalized customer follow-up with a focus on quality.</li><li>Participating in the continuous improvement of retention processes.</li></ul> Required profile : A qualification before the Baccalaureate is required, ideally supplemented by a specialization in Call Center professions or a related field. A minimum of 1 to 5 years of experience in a similar role, preferably within a call center, is expected. This experience will allow you to master negotiation and customer relationship techniques. To excel in this role, you possess excellent communication and active listening skills. Your ability to analyze complex situations and propose relevant solutions is a major asset. A strong customer focus, great resilience in the face of challenges, and interpersonal skills will enable you to succeed. Proficiency in CRM tools and a good understanding of the call center sector are also appreciated. </div>

0 to 0 years Bayt

Commercial Manager

On-site - Morocco 9 May 2026

Sales

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : Outsourcia operates within a predominantly competitive and performance-driven culture, where ambition, challenge and the achievement of measurable goals are key drivers of success. The company promotes self-improvement, competitiveness and a strong customer focus, with a clear emphasis on results and market positioning. This performance mindset is complemented by a collaborative and people-oriented dimension, encouraging team cohesion, accountability and supportive management. Innovation and structured processes further enhance efficiency and organizational agility. Job : Join a dynamic company specialized in call centers, ideally located in Casablanca, Morocco. We are looking for a passionate and ambitious Trilingual Commercial Manager FR/ENG/DE to lead our teams and actively contribute to our growth. Your role will be to ensure sales objectives are met, optimize the performance of sales teams, and develop new strategies to capture market share. You will be a key player in customer satisfaction and revenue growth. <ul> <li> Lead and motivate sales teams to achieve set objectives.</li> <li> Implement relevant commercial action plans and monitor their execution.</li> <li> Analyze sales performance and identify areas for improvement.</li> <li> Manage customer relations and ensure a high level of satisfaction.</li> <li> Participate in defining the commercial strategy.</li> <li> Recruit, train, and supervise employees.</li> </ul> You will be responsible for developing the client portfolio and retaining existing accounts, ensuring smooth and professional communication in French, English, and German. Required profile : A High School diploma level of education is required, ideally supplemented by a specialization in call center professions or in roles like Department Manager. Experience between 1 and 5 years in a similar role, preferably in the call center sector, is desired. Proven experience in managing a sales team is a major asset. <ul> <li> Perfect command of French, English, and German, both written and spoken.</li> <li> Excellent communication and negotiation skills.</li> <li> Ability to unite and motivate a team.</li> <li> Strong analytical and problem-solving skills.</li> <li> Results-oriented with a focus on customer service.</li> <li> Natural leadership and sense of responsibility.</li> </ul> If you are a trilingual sales professional with a strong ability to adapt and a genuine desire to take on challenges, we are interested in your profile. </div>

0 to 0 years Naukri Gulf

Solution Architect

On-site - Morocco - Boulemane 4 June 2026

Engineering

<section>Job DescriptionRoles & Responsibilities<div class="paragraph"><div>You have 1 year of experience as a call center manager</div><div>You are fluent in both written and spoken Spanish and English.</div><div>You possess the analytical skills to understand and manage the achievement of objectives</div><div>You have a knack for anticipation and are focused on customer satisfaction and solutions.</div><div>You are organized and meticulous</div><div>You are known for your interpersonal skills.</div><div>You have good listening skills</div><div>You are proactive</div><div>Leadership and strong managerial skills are essential qualities for successfully carrying out your mission.</div><div>You are comfortable using office software (Word, Excel, PowerPoint and the internet) and the telephone</div></div></section>

0 to 0 years Naukri Gulf

Tourism Telesales Agent

On-site - Morocco - Boulemane 25 May 2026

Logistics, Supply Chain & Procurement

<section>Job DescriptionRoles & Responsibilities<div class="paragraph"><div> <div> <div> Later </div> <div> The inbound call center agent is responsible for answering incoming customer calls. Their role is to identify customer needs and provide a solution as quickly as possible. Sometimes, they also have to close sales. Reporting to the team leader, their main responsibilities include: <ul> <li>Receive incoming calls from customers</li> <li>Actively listen to the speakers</li> <li>Identify their needs, analyze their requests and guide them</li> <li>Maintaining the highest quality of customer service</li> <li>To ensure the achievement of the project's quantitative and qualitative objectives.</li> </ul> Before taking on the mission, comprehensive training is provided to prepare him for the responsibilities that will be entrusted to him. </div> </div> <div> </div> <div> Desired profile </div> <div> <ul> <li>Perfect command of the French language, with good fluency in both spoken and written French.</li> <li>Excellent argumentative skills.</li> <li>Business logic.</li> <li>A genuine sense of listening.</li> <li>Unwavering empathy.</li> </ul> </div> </div> <div> <div> Experience required </div> <div> Experience in telemarketing is desirable (Inbound calls) </div> </div></div></section><section>Desired Candidate Profile<div> <div> Desired profile </div> <div> <ul> <li>Perfect command of the French language, with good fluency in both spoken and written French.</li> <li>Excellent argumentative skills.</li> <li>Business logic.</li> <li>A genuine sense of listening.</li> <li>Unwavering empathy.</li> </ul> </div> </div></section>

Call Center Jobs in Morocco

Call Center

Commercial Insurance Call Center Agent

Team Leader - Customer Relations Center

Call Center Agent - Inbound

Call Center Agent

Téléconseiller B2B - Call Center

Call Center Reporting and Planning Officer

Technical Inspection Center Manager

Technical Inspection Center Manager

System Center Configuration Manager / Windows Administration

Director, Patient Centered Outcomes Reporting, Oncology

Operations Manager

Site Manager

Customer Care Specialist

Team Manager

Commercial Assistant

Commercial Retention Advisor

Commercial Manager

Solution Architect

Tourism Telesales Agent

Site Owners

Employers

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Call Center Jobs in Morocco

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