Airline Ticketing Agent Jobs

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Reporting to the Business Unit Manager, the Project Manager is responsible for the planning, coordination, and management of client projects in the aerospace sector. They lead technical teams, engineers, and technicians, while also liaising with clients and support functions. Possessing strong leadership skills, they ensure the successful execution of projects while adhering to quality, cost, and time requirements.</font></font></p><p><font dir="auto" ><font dir="auto" >Main tasks:</font></font></p><ul><li><font dir="auto" ><font dir="auto" >Manage all project phases, from launch to final delivery.</font></font></li><li><font dir="auto" ><font dir="auto" >Manage the technical and quality teams on site.</font></font></li><li><font dir="auto" ><font dir="auto" >Monitor schedules, budgets and performance indicators.</font></font></li><li><font dir="auto" ><font dir="auto" >Coordinate communication between internal teams and clients.</font></font></li><li><font dir="auto" ><font dir="auto" >Provide reporting to the Business Unit Manager.</font></font></li><li><font dir="auto" ><font dir="auto" >Identify risks and manage corrective actions.</font></font></li><li><font dir="auto" ><font dir="auto" >Promote good practices and continuous improvement.</font></font></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >Master's degree (Bac+5) in Industrial Engineering, Mechanical Engineering, or Aeronautics. Proven experience (minimum 3-5 years) in aeronautical project management required. Knowledge of aeronautical standards (EN9100, ISO 9001). Excellent team management and technical coordination skills. Leadership, rigor, and analytical skills. Fluency in French and professional English.</font></font></p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Description de l'entreprise<br><br><p><strong>Pourquoi travailler chez Accor ?</strong></p><br><p>Nous sommes bien plus qu’un leader mondial. Nous vous accueillons comme vous êtes et vous pouvez trouver le métier et la marque qui correspond à votre personnalité.</p><br><p>Nous vous accompagnons dans votre évolution et votre apprentissage au quotidien, nous nous assurons que votre travail apporte du sens à votre vie. Ainsi, durant votre expérience avec nous, vous pouvez explorer les possibilités illimitées du Groupe Accor.</p><br><p>En rejoignant Accor, vous écrivez chaque chapitre de votre histoire et ensemble nous pouvons imaginer l’Hôtellerie de demain. Découvrez la vie qui vous attend chez Accor, visitez https://careers.accor.com/</p><br><p><strong>Faites ce que vous aimez, prenez soin du monde qui vous entoure, oser challenger le status quo ! #BELIMITLESS</strong></p><br><br>Description du poste<br><br><p><strong>Votre rôle&nbsp;:</strong></p><br><p>Relevant du superviseur des réservations, les responsabilités comprennent, sans s’y limiter&nbsp;:</p><br><ul><li>Offrir un service exceptionnel, amical et engageant</li><li>Assister le client dans la réservation de son séjour en recueillant les informations nécessaires</li><li>Maximise les occupations de chambres et les revenus, en lien avec les stratégies de vente, tout en effectuant un contrôle régulier des disponibilités</li><li>Gérer les réservations de groupe en liaison avec l’équipe commerciale</li><li>Gérer la commission en collaboration avec le superviseur</li><li>Doté d’un fort relationnel, vous fidélisez notre clientèle et suivez les historiques clients.</li><li>Autres tâches, telles qu’assignées.</li></ul><br>Qualifications<br><br><p><strong>Votre expérience et vos compétences incluent :</strong></p><br><ul><li>Qualité de service client essentielle ; une expérience similaire est un plus</li><li>Maîtrise du logiciel Opera ou équivalent</li><li>Bonne communication et capacité à gérer les conflits</li><li>Maîtrise de l'Anglais, le français et l’arabe</li></ul><br>Informations supplémentaires<br><br><p><strong>Notre Engagement Diversité &amp; Inclusion :</strong></p><br><p>Nous sommes une entreprise inclusive et notre ambition est d’attirer, de recruter, et de promouvoir la diversité des talents.</p><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Description de l'entreprise TRIGO is a global leader in quality solutions, specializing in the automotive, aerospace, and transportation sectors. With over 10,000 professionals in 28 countries, TRIGO provides comprehensive quality management services, ensuring the highest standards of manufacturing and supply chain performance. For more information, visit www.trigo-group.com.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Qualifications Exp rience en Assemblage Bac +2 (BTS, DUT, DEUG, DEUST, TS, ) Junior : 2 4 ans d'exp rience.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Job Description Your role: Reporting to the Reservations Supervisor, responsibilities include, but are not limited to: Providing exceptional, friendly, and engaging service; Assisting clients with their bookings by gathering necessary information; Maximizing room occupancy and revenue, in line with sales strategies, while regularly monitoring availability; Managing group bookings in conjunction with the sales team; Managing commissions in collaboration with the supervisor; Possessing strong interpersonal skills, you will build customer loyalty and maintain client histories. Other duties as assigned.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2><font dir="auto" ><font dir="auto" >Qualifications</font></font></h2><p><font dir="auto" ><font dir="auto" >Your experience and skills include:</font></font></p><ul><li><font dir="auto" ><font dir="auto" >Excellent customer service is essential; similar experience is a plus</font></font></li><li><font dir="auto" ><font dir="auto" >My mastery of Opera software or equivalent</font></font></li><li><font dir="auto" ><font dir="auto" >Good communication and conflict management skills</font></font></li><li><font dir="auto" ><font dir="auto" >Mastery of English, French and Arabic</font></font></li></ul><p></p></section>

<p><strong>مطلوب موظفين للعمل بوكالة أسفار بالدار البيضاء</strong></p><p>وكالة أسفار متخصصة في خدمات العمرة وحجوزات الطيران، تبحث عن موظفين جادين للانضمام إلى فريق العمل.</p><p>&nbsp;</p><p><strong>المهام المطلوبة:</strong></p><ul><li>استقبال الزبائن والرد على الاستفسارات</li><li>المساعدة في إعداد ملفات الحجز (تذاكر الطيران، العمرة)</li><li>التواصل مع الزبائن عبر الهاتف والواتساب</li><li>أعمال إدارية بسيطة</li></ul><p>&nbsp;</p><p><strong>الشروط:</strong></p><ul><li>لا يشترط وجود خبرة سابقة</li><li>الجدية في العمل والالتزام بالمواعيد</li><li>القابلية والرغبة في التعلم</li><li>حسن التعامل مع الزبائن</li><li>إتقان العربية (والفرنسية ميزة إضافية)</li><li>إتقان استعمال الحاسوب بشكل أساسي (Word, Excel, الإنترنت)</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Flight Operations Agent L2 is responsible for handling complex post-booking flight servicing requests that require technical expertise, operational judgment, and manual intervention. Acting as the escalation point for L1 Support, the L2 agent evaluates and executes booking modifications while ensuring compliance with airline policies, GDS procedures, and Nuit e s operational guidelines. This role requires a strong understanding of airline servicing, GDS workflows, and post-ticket processes. The successful candidate will be trusted to make informed decisions, assess operational risk, and determine when a case should be handled internally versus redirected to the airline.</p><p>Key Responsibilities</p><ul><li>Flight Servicing &amp; Case Resolution<ul><li>Manage escalated flight servicing requests received from L1 Support.</li><li>Execute manual booking modifications, including:<ul><li>Involuntary schedule changes</li><li>Name corrections</li><li>Booking adjustments and re-accommodations</li></ul></li></ul></li><li>GDS &amp; Airline Systems Management<ul><li>Work daily within GDS and airline platforms to manage and update bookings.</li><li>Navigate complex booking scenarios across multiple suppliers and airline systems.</li><li>Maintain a strong understanding of airline servicing procedures and industry best practices.</li><li>Other post-booking servicing actions permitted by airline policies</li><li>Review booking history, airline rules, and system information to determine the appropriate resolution path.</li><li>Ensure all actions are executed accurately and documented correctly.</li></ul></li><li>Operational Decision Making<ul><li>Assess servicing requests and determine whether Nuit e should intervene or whether the traveler should be redirected to the airline.</li><li>Evaluate operational and commercial risk before executing booking changes.</li><li>Apply sound judgment when handling cases where multiple resolution paths may be available.</li></ul></li><li>Cross-Functional Collaboration<ul><li>Communicate case outcomes clearly to Customer Support and other internal stakeholders.</li><li>Collaborate with Product, Engineering, and Operations teams to identify recurring issues and process improvements.</li><li>Provide feedback on operational challenges, tooling limitations, and opportunities for increased efficiency.</li></ul></li><li>Operational Excellence<ul><li>Maintain high levels of accuracy, quality, and consistency across all servicing activities.</li><li>Follow established workflows, policies, and service standards.</li><li>Contribute to the development of internal documentation, knowledge bases, and operational procedures.</li><li>Support the onboarding and development of future team members as the function scales.</li><li>Escalate exceptional situations when required while maintaining ownership of the case.</li></ul></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Experience in flight operations, airline servicing, ticketing, or post-booking support.</li><li>Hands-on experience working with at least one major GDS platform such as Sabre, Travelport, Amadeus, Galileo, or Worldspan.</li><li>Strong understanding of airline booking and servicing processes.</li><li>Experience managing booking modifications, schedule changes, and other complex flight-related cases.</li><li>Strong decision-making and problem-solving abilities.</li><li>Excellent written communication skills.</li><li>Ability to work independently with minimal supervision.</li><li>Comfortable operating in a fast-paced startup environment with evolving processes and priorities.</li><li>Willingness to work shifts as operational requirements evolve.</li></ul><p>Nice to have</p><ul><li>Experience in online travel agencies (OTAs), travel management companies (TMCs), airlines, consolidators, or travel technology companies.</li><li>Experience working with customer support platforms such as Zendesk or similar case-management tools.</li><li>Familiarity with API-driven travel environments and modern travel technology platforms.</li><li>Experience supporting high-volume B2B or B2B2C travel operations.</li></ul><p>Key Competencies</p><ul><li>Technical expertise in flight servicing and airline operations</li><li>Strong operational judgment</li><li>Attention to detail and accuracy</li><li>Ownership and accountability</li><li>Self-sufficiency</li><li>Clear and professional communication</li><li>Adaptability and resilience</li><li>Ability to perform effectively under pressure</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>Alten Maroc </strong>is defined by a deeply <strong>collaborative</strong> culture, focused on people, trust, and strong team support, with hands-on managers who guide and develop talent.<br> This environment is enhanced by a strong drive for <strong>innovation</strong>, encouraging creativity, initiative, and experimentation across projects.<br> A structured and disciplined organization ensures <strong>efficiency</strong>, rigor, and quality in engineering delivery.<br> <strong>Performance</strong> and ambition are part of the culture as well, supporting collective success while maintaining a positive and caring atmosphere. </p><br><br> <br> Job : <p>The consultant will be responsible for:</p><br><br><ul><li>Implementing the Amadeus Outpayce payment solution for our clients.</li><li>Maintaining and developing already deployed solutions. This model requires a high level of autonomy, a results-oriented approach, and the ability to deliver according to precise commitments.</li><li>Collecting client needs and translating them into configuration tasks.</li><li>Carrying out end-to-end implementations (configuration, testing, training, go-live).</li><li>Ensuring maintenance and advanced support for existing solutions.</li><li>Collaborating with internal teams and clients across different time zones (Americas -&gt; Asia).</li><li>Producing the expected deliverables within the DBS model.</li></ul> <br> Required profile : <p>Master's degree (Bac+5) in computer science with less than one year of experience.</p><br><br><p><strong>Required Skills</strong></p><br><br><ul><li>Experience in payments / fintech: cards, authorization, capture, refund, PSPs, tokenization, FX.</li><li>Knowledge of the travel tech sector (airlines, hospitality, travel sellers) - a plus.</li><li>Proficiency in Salesforce (strong plus).</li><li>Knowledge of ServiceNow (strong plus).</li><li>Experience with Amadeus or Amadeus tools (Win@proach) - appreciated</li><li>Very autonomous, results-oriented, able to work under pressure.</li><li>Excellent communication and collaborative spirit.</li><li>Fluent English (written and spoken). French or Japanese are a plus.</li></ul> <br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average? If yes, then this is the job you're looking for , webook.com is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 <b>billion sales.</b></p><p><b>Role Overvie</b>w: This is a full-time on-site role for an Event Operations Manager based in the Casablanca Metropolitan Area. The Event Operations Manager will be responsible for planning, coordinating, and supervising all operational aspects of events from logistics and on-site setup to vendor management and customer experience. The role requires working closely with internal teams (sales, marketing, and support) as well as external stakeholders (venues, suppliers, and organizers) to ensure flawless execution.</p><p>Key Responsibilities</p><ul><li>Plan, organize, and execute events from concept to completion, ensuring all operational aspects are delivered flawlessly.</li><li>Oversee logistics planning, venue setup, supplier coordination, and on-site operations to ensure smooth event delivery.</li><li>Develop and manage event budgets, timelines, and resource allocations, ensuring projects are delivered within scope and on time.</li><li>Coordinate with internal departments including Sales, Marketing, Product, and Support to align on event objectives and deliverables.</li><li>Manage relationships with vendors, contractors, and venue partners, ensuring high-quality service and compliance with event standards.</li><li>Supervise event staff and third-party crews during setup, execution, and teardown, maintaining operational excellence throughout.</li><li>Ensure all health, safety, and risk management measures are in place for every event.</li><li>Oversee ticketing operations, crowd management plans, and on-site customer experience in coordination with the Hala Yalla platform.</li><li>Monitor event performance, collect feedback, and provide detailed post-event reports to identify areas of improvement.</li><li>Stay up to date with industry trends, technologies, and operational best practices to enhance efficiency and event quality.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor s degree in Event Management, Business Administration, Hospitality, or related field . Certification in Event Operations or Project Management is a plus.</p><p>Minimum 3 years of experience in event operations management , preferably in the entertainment, ticketing, or tourism sectors.</p><p>Proven track record in managing large-scale events, festivals, or sports tournaments .</p><p>Ability to coordinate cross-functional teams and ensure smooth day-of-event execution.</p><p>Experience with logistics planning, crowd management, and supplier coordination .</p><p>Strong understanding of operational risk management and safety protocols .</p><p>Familiarity with digital ticketing systems or event tech platforms is a plus.</p><p>Excellent command of English and French (Arabic is an advantage).</p><p>Ability to travel regionally for event supervision and partner coordination.</p><p>High energy, attention to detail, and a passion for creating seamless event experiences.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p><strong>Main Responsibilities: </strong></p><br><br><p>• Assist the Director in managing their schedule (planning appointments, travel, meetings).<br>• Organize meetings, draft agendas, minutes, and correspondence.<br>• Filter phone calls and manage correspondence, including letters, emails, and other requests.<br>• Coordinate travel (booking tickets, accommodation, itineraries).<br>• Manage the filing and archiving of general management documents.<br>• Manage relationships with clients, suppliers, and external partners, respond to their requests, and ensure the organization of events or visits.<br>• And any other tasks in line with the requested profile.<br>&nbsp;</p><br><br> <br> <br> Required profile : <p><strong>Required Education and Skills: </strong></p><br><br><p>• State diploma equivalent to a Bac+2 or Bac+3 in Management, Economics, Executive Assistance, or similar.<br>• Minimum of 3 years of experience in Executive Assistance or a similar role.<br>• Excellent command of computer tools (Microsoft Office).</p><br><br><p><strong>Desired Personal Traits: </strong></p><br><br><p>• Excellent oral and written communication skills.<br>• Discretion and ability to manage confidential information.<br>• Sense of organization, rigor, and autonomy.<br>• Good ability to work in a team and interact with different departments.<br>&nbsp;</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Air Arabia</strong> is defined by a deeply <strong>human and collaborative</strong> culture, where trust, teamwork, and mutual support guide everyday operations.<br> Managers maintain a close, supportive presence, ensuring a stable and empowering work environment for all employees.<br> This people-centric mindset is reinforced by strong <strong>structure and process discipline</strong>, essential for quality, reliability, and safety in aviation.<br> <strong>Performance</strong>, ambition, and a healthy competitive spirit contribute to the company’s drive, while <strong>innovation</strong> supports continuous improvement in a fast-evolving industry. </p><br><br> <br> Job : <p><strong>Job Purpose</strong></p><br><br><p>Efficiently promotes and executes the day-to-day Air Arabia sales and customer services of the corresponding sales shop to achieve set targets and objectives. Properly handles/directs customers' inquiries and complaints in the right channel to enhance the customers' experience and ensure their satisfaction.</p><br><br><p><strong>Key Result Responsibilities</strong></p><br><br><ul><li>Works on promoting Air Arabia sales and customer activities as per guidance of Supervisor/Manager and in line with the policies and procedures, these activities include but not limited to tickets, packages, holidays, visas, insurance, car rental, etc.</li><li>Processes reservations, travel bookings, and modifications on bookings for walk-in/calling customers and agents, issues tickets and finalizes all necessary travel arrangements thru the system.</li><li>Implements cross-selling techniques identified by the company to promote its products and services and to achieve the individual target set for him/her.</li><li>Follows up on all updates and new products or systems introduced by the company to maintain solid and proper knowledge of the company's services and products.</li><li>Contributes to maximizing sales and profitability by selling ancillaries, insurance, holiday packages, visas, and air rewards. Educates customers on all new promotions, campaigns, special offers, and refers them to specialized personnel when needed.</li><li>Establishes contact with current and potential customers to recover/enhance sales and build trust and credibility at customers' level. Participates in outdoor promotions and sales blitz to promote the company's products and corporate image.</li><li>Responds to all customers' inquiries and handles/directs their complaints raised by visits, calls, emails, etc. immediately and effectively ensuring a positive image of Air Arabia is always reflected.</li><li>Handles all customers in a friendly welcoming attitude and refrains from any attitude that might lead to customer dissatisfaction.</li><li>Communicates with airport team and visa check team to coordinate check-in procedures and formalities with assigned parties whenever required.</li><li>Notifies customers with any changes or modifications on the flights such as delay, cancellations, others, etc.</li><li>Processes /monitors visa applications and cancellations thru the proper channel in line with the Air Arabia general policies and procedures.</li><li>Maintains the company's property such as publications, brochures, equipment, office, waiting area, etc. in a good condition keeping in mind the Air Arabia corporate image.&nbsp;</li></ul> <br> <br> Required profile : <p><strong>Qualifications (Academic, training, languages)</strong></p><br><br><ul><li>Bachelor degree in Tourism/Management or equivalent.</li><li>Additional qualification in Aviation/IATA/Tourism is a plus.</li><li>Proficient in Microsoft Office: Word, Excel, Power Point.</li><li>Good in English and French Languages (Arabic where necessary).</li><li>Acceptable knowledge in Airline/Travel products and services.</li><li>Capable of understanding customers' problems and directing them in the right channel.</li><li>Effective communication skills to utilize in building sales and marketing techniques.</li><li>Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.</li><li>Capable of recommending alternate solutions to customers' problems.</li><li>Effective persuasive, negotiation, and problem solving skills.</li><li>Ability to work for long hours and under pressure.</li><li>Employs interpersonal relations to support company's objectives.</li></ul><p><strong>Work Experience</strong></p><br><br><ul><li>1-2 years of experience in a customer service industry, preferably in Travel/Airline or tourism.</li><li>Fresh graduates may be considered for this role given they demonstrate the required competencies.</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>Marketing Call Center</strong> is built around a <strong>predominantly cooperative culture</strong>, where people, trust and teamwork guide daily operations. The company favors a close management style focused on support, empowerment and strong human relationships. This collaborative foundation is complemented by an <strong>innovative mindset</strong> that stimulates creativity and initiative, alongside a <strong>performance-driven approach</strong> based on clear objectives. Structured organizational practices further contribute to operational efficiency and reliability. </p><br><br> <br> Job : Do you speak perfect Portuguese? Are you a natural salesperson and passionate about travel? Join our call center and become the ambassador of our tourism offers to Lusophone customers! As part of our business expansion, we are recruiting our future B2C Salespeople (M/F) to advise and sell unforgettable travel experiences.<br>- Analyze customer needs to offer them tailor-made tourism packages.<br>- Argue and negotiate with conviction to close sales and achieve your commercial objectives.<br>- Build customer loyalty by offering high-quality consulting services and an impeccable customer experience.<br>- Ensure the administrative follow-up of booking files. <br> Required profile : Perfect command of the Portuguese language (spoken and written).<br>A good understanding of French (for training and internal communication).<br>Previous successful experience in telesales, ideally in the tourism or ticketing sector.<br>You have a strong ability to persuade, a taste for challenges, and great resilience.<br>A smile, dynamism, and excellent speaking skills are your best assets. <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><strong>AXA ASSURANCE MAROC</strong> recrute pour le compte de sa Direction <strong>Business Développement Commercial Lines Afrique Atlantique</strong> un/une <strong>Gestionnaire Administratif</strong> en Contrat à Durée Déterminée.&nbsp;</span></p><br><p><span><strong>Mission du poste :</strong></span></p><br><p>Le Gestionnaire Administratif a pour rôle d’assurer l’organisation et le traitement d’activités administratives ou techniques au sein du réseau, pour contribuer à son bon fonctionnement ou à celui d’autres entités. Positionné en support aux membres de son service sur des opérations administratives ou techniques, il peut être également amené à faciliter la coordination entre différents intervenants et/ou différents services.</p><br><p><strong><span>Activités du poste :</span></strong></p><br><p>Le Gestionnaire Administratif exerce tout ou une partie des activités principales suivantes :</p><br><p>Pour assurer le suivi administratif de son domaine d’activités :</p><br><ul><li>Traiter des dossiers spécialisés sur le domaine, et s’assurer qu’ils sont complets et exacts ;</li><li>Gérer administrativement les demandes et courriers reçus de la Direction : réceptionner, vérifier, enregistrer, numériser et affecter aux entités concernées ;</li><li>Collecter et exploiter les informations nécessaires, pouvant provenir de sources différentes ;</li><li>Assurer le traitement, l’argumentation et le suivi des échanges sortants (courriers, emails, documents, etc.)</li><li>Traiter avec des intervenants extérieurs (prestataires, fournisseurs, intermédiaires...) pour régler des problèmes de nature administrative selon des procédures définies ;</li><li>Faire l’inventaire, classer et archiver les documents ;</li><li>Coordonner et gérer les tâches administratives transverses ;</li><li>Effectuer le reporting périodique de l’activité ;</li><li>Proposer à sa hiérarchie des améliorations et des adaptations de l’ensemble normatif procédural ;</li><li>Veiller à l’intérêt de AXA Assurance Maroc dans le respect des standards, de la conformité, de la réglementation, etc.</li></ul><p>Par ailleurs et selon le type d’organisation de son service :</p><br><ul><li>Participer à la réalisation de cahiers de procédures ou de livrets d’instructions pour les utilisateurs ;</li><li>Organiser la logistique de réunions (plannings, retenues de salles, ...) ;</li><li>Rédiger et envoyer des convocations, (réunions extérieures, sessions de formation, ...).</li><li>Procéder à certaines commandes (fournitures, prestataires, billets de voyage, ...) dans le cadre des procédures établies.</li></ul><p><span><strong>Compétences requises :</strong></span></p><br><ul><li>Connaître l’organisation et le rôle de son service et des services annexes, ainsi que les circuits administratifs qui y sont associés</li><li>Connaître les normes, procédures et règles applicables à son domaine d’activités ;</li><li>Savoir effectuer des tris et des classements sans contrôle immédiat mais dans le cadre d’une nomenclature prédéterminée ;</li><li>Savoir utiliser un ordinateur, les logiciels concernant son domaine d’activités, les différents canaux de communication clients ;</li><li>Sens de l'organisation et du détail ;</li><li>Aisance relationnelle, facilité de contact ;</li><li>Ecoute active, empathie, travail en équipe ;</li><li>Respect des règles et procédures ; </li></ul><p><span>Profil recherché :</span></p><br><ul><li>De formation supérieure Bac+2 ou 3 d’une école de gestion ou Université en gestion ou équivalen.</li><li>Une première expérience dans une fonction similaire est souhaitée.</li></ul><p><span><strong>Informations sur le contrat :</strong></span></p><br><p><span>Type de contrat : CDD</span></p><br><p><span>Durée : 6 mois</span></p><br><p><span>Si le descriptif correspond à votre profil et motivations professionnelles, merci de nous faire parvenir votre CV via notre plateforme de recrutement.</span></p><br><p><span>Pourquoi rejoindre AXA Assurance Maroc ?</span></p><br><p><span>AXA est un des leaders de l’assurance et de la gestion d’actifs à travers le monde.</span></p><br><p><span>Nous aidons nos 108 millions de clients à traverser les petites et grandes difficultés de la vie.</span></p><br><p><span>Rejoindre AXA Assurance Maroc, c’est aussi :</span></p><br><p><span>Accéder à des opportunités de développement professionnel et de formation continue ;</span></p><br><p><span>Évoluer dans une culture d’entreprise basée sur l’agilité, la performance individuelle et collective, la collaboration et l’éthique ;</span></p><br><p><span>Intégrer un environnement inclusif et diversifié où chacun peut s’épanouir.</span></p><br><p><span>Tous nos emplois sont ouverts aux personnes en situation de handicap.</span></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Job Purpose</b> <br><p><span>Efficiently promotes and executes the day-to-day Air Arabia sales and customer services of the corresponding sales shop to achieve set targets and objectives. Properly handles/directs customers’ inquiries and complaints in the right channel to enhance the customers’ experience and ensure their satisfaction.&nbsp;</span></p><br><br><b>Key Result Responsibilities</b> <br><ul><li><span>Works on promoting Air Arabia sales and customer activities as per guidance of Supervisor/Manager and in line with the policies and procedures, these activities include but not limited to tickets, packages, holidays, visas, insurance, car rental, etc.&nbsp;</span></li><li><span>Processes reservations, travel bookings, and modifications on bookings for walk-in/calling customers and agents, issues tickets and finalizes all necessary travel arrangements thru the system.</span></li><li><span>Implements cross-selling techniques identified by the company to promote its products and services and to achieve the individual target set for him/her.</span></li><li><span>Follows up on all updates and new products or systems introduced by the company to maintain solid and proper knowledge of the company’s services and products.</span></li><li><span>Contributes to maximizing sales and profitability by selling ancillaries, insurance, holiday packages, visas, and air rewards. Educates customers on all new promotions, campaigns, special offers, and refers them to specialized personnel when needed.</span></li><li><span>Establishes contact with current and potential customers to recover/enhance sales and build trust and credibility at customers’ level. Participates in outdoor promotions and sales blitz to promote the company's products and corporate image.</span></li></ul><br>. <br><ul><li><span>Responds to all customers’ inquiries and handles/directs their complaints raised by visits, calls, emails, etc. immediately and effectively ensuring a positive image of Air Arabia is always reflected.</span></li><li><span>Handles all customers in a friendly welcoming attitude and refrains from any attitude that might lead to customer dissatisfaction.</span></li><li><span>Communicates with airport team and visa check team to coordinate check-in procedures and formalities with assigned parties whenever required. &nbsp;</span></li><li><span>Notifies customers with any changes or modifications on the flights such as delay, cancellations, others, etc.</span></li><li><span>Processes /monitors visa applications and cancellations thru the proper channel in line with the Air Arabia general policies and procedures.&nbsp;</span></li><li><span>Maintains the company’s property such as publications, brochures, equipment, office, waiting area, etc. in a good condition keeping in mind the Air Arabia corporate image.</span></li></ul><br><b>Qualifications (Academic, training, languages)</b> <br><ul><li><span>Bachelor degree in Tourism/Management or equivalent.</span></li><li><span>Additional qualification in Aviation/IATA/Tourism is a plus.</span></li><li><span>Proficient in Microsoft Office: Word, Excel, Power Point.</span></li><li><span>Good in English &nbsp;and French Languages (Arabic where necessary).</span></li><li><span>Acceptable knowledge in Airline/Travel products and services.</span></li><li><span>Capable of understanding customers’ problems and directing them in the right channel.</span></li><li><span>Effective communication skills to utilize in building sales and marketing techniques.</span></li><li><span>Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.</span></li><li><span>Capable of recommending alternate solutions to customers’ problems.</span></li><li><span>Effective persuasive, negotiation, and problem solving skills.</span></li><li><span>Ability to work for long hours and under pressure.</span></li><li><span>Employs interpersonal relations to support company’s objectives.</span></li></ul><br><b>Work Experience</b> <br><ul><li><span>1-2 years of experience in a customer service industry, preferably in Travel/Airline or tourism.</span></li><li><span>Fresh graduates may be considered for this role given they demonstrate the required competencies.</span></li></ul><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Ensure first-level technical support for English-speaking users, guaranteeing the rapid resolution of common incidents and contributing to the satisfaction of internal and external clients.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>User support: Reception and processing of requests via phone, email, or ticketing tool, in English.</li><li>Incident diagnosis: Identify and qualify technical problems (hardware, software, network).</li><li>N1 Resolution: Apply standard procedures to resolve simple incidents.</li><li>N2/N3 Escalation: Transfer complex incidents to higher levels.</li><li>Ticket tracking: Ensure the tracking and closure of requests within the allotted deadlines.</li><li>Documentation: Update the knowledge base and write simplified procedures in English.</li><li>User training: Raise awareness of IT best practices (security, tool usage).</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p>Akkodis is driven by a strong <strong>innovation-first</strong> culture, where creativity, experimentation, and bold thinking fuel daily engineering and R&amp;D work.<br> This spirit is balanced by a solid <strong>collaborative mindset</strong>, with supportive teams and hands-on managers who encourage growth and knowledge-sharing.<br> A structured and disciplined approach ensures <strong>operational excellence</strong>, meeting the high standards of the tech and engineering industries.<br> <strong>Performance</strong> and a healthy competitive drive further strengthen the company’s ambition as a global leader. </p><br><br> <br> Job : <p>- Handling N2 tickets: diagnosing, resolving, or escalating M365 incidents.</p><br><br><p>- User support: helping users get started and answering functional needs.</p><br><br><p>- Writing documentation: creating quick reference guides, user guides, and operating procedures for recurring incidents.</p><br><br><p>- Continuous improvement: identifying recurring needs to propose corrective actions and increase user autonomy.</p><br><br> <br> <br> Required profile : <p>Profile sought:</p><br><br><p>Experience in user support (ideally Microsoft 365) and mastery of collaborative tools/basic administration. Autonomy, writing rigor, and strong service orientation.</p><br><br><br><p>Technical skills:</p><br><br><p>- M365 (Teams, Outlook, SharePoint, OneDrive, Planner, Admin Center).</p><br><br><p>- Windows / Azure AD environment.</p><br><br><p>- ITSM/Ticketing tools (GLPI, ServiceNow...).</p><br><br><br><p>Expected qualities:</p><br><br><p>- Teaching ability: technical simplification.</p><br><br><p>- Analytical mindset: diagnosing and resolving incidents.</p><br><br><p>- Rigor: adherence to procedures and documentation.</p><br><br><p>- Team spirit: cross-functional collaboration and knowledge sharing.</p><br><br><p>- Curiosity: technological awareness.</p><br><br> <br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >The operations technician is responsible for supervision, ticket processing, and managing calls and emails for basic level technical support. Operations Technician reporting to the Team Leader, whose main responsibilities are: Monitoring of client network, system, and security platforms; Answering calls in French or English for our clients; Managing email; Qualifying received tickets and requesting diagnostics as needed; Managing weekly and monthly network KPIs; Third-party management; Incident processing; Creating incident tickets from the monitoring tool or following the receipt of calls or emails; Performing diagnostics according to internal procedures; Initiating escalation procedures when necessary; Contributing to the knowledge base based on the analysis of processed incidents; Managing requests; Providing support for the use and updating of software; Managing user accounts (account unlocking, troubleshooting, resolving email and office automation issues, managing peripherals, etc.); Coordination; Participating in skills transfers for new recruits or as part of a reversibility process. Provide customer reports.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >Minimum of a 2-3 year post-secondary degree in Computer Science, bilingual, you have initial experience in a service desk or technical support role. Knowledge of support tools is required. Experience with Active Directory and MS Exchange is preferred. Technical Environment: Network: Routers, Switches; System: Linux, Windows. Virtualization: VMware, Citrix, Hyper-V, Amazon Workspace Telephony: Avaya, IP Telephony Security: Fortinet, Palo Alto, F5 Knowledge: Customer support expertise Good knowledge of systems (Windows, Linux) Good knowledge of virtualized environments Good knowledge of network technologies Soft Skills: Active listening, customer service orientation, empathy, ability to manage stress, adaptability, rigor and responsiveness (essential), excellent learning ability Hard Skills: Good level of French and English (spoken and written), excellent communication skills, availability and flexibility (3x8 shift work, 24/7), adherence to rules (schedules, breaks, work methods), teamwork skills</font></font></p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Do you want to love what you do at work? Make a real impact? Help shape experiences that transform how people connect, celebrate, and engage with events? Are you excited to work with a team that challenges the status quo, breaks away from the ordinary, and builds what's next? If yes, you're in the right place. webook.com is one of the leading event ticketing and experience platforms, known for its innovation, agility, and ability to scale. We've powered some of the largest events in the region, with over 2 billion SAR in ticket sales and now we're expanding globally.</p><p>Role Overview</p><p>We are seeking a detail-oriented and proactive Accountant with strong expertise in Odoo ERP to manage day-to-day accounting operations, ensure accurate financial reporting, and support the Finance Director in maintaining robust financial controls. The ideal candidate will have experience in the digital/technology sector and a solid understanding of both Moroccan and international accounting standards.</p><p>Key Responsibilities</p><ul><li>Manage full-cycle accounting operations including accounts payable, accounts receivable, and general ledger entries within Odoo ERP</li><li>Process and reconcile high-volume financial transactions related to ticketing revenue, commissions, and event organizer settlements</li><li>Prepare monthly, quarterly, and annual financial statements and management reports</li><li>Perform bank reconciliations and ensure accuracy of all financial records</li><li>Handle VAT calculations, tax filings, and ensure compliance with Moroccan tax regulations</li><li>Support revenue recognition processes in line with IFRS 15, particularly for commission-based and intermediary revenue models</li><li>Manage fixed assets register, depreciation schedules, and inventory accounting within Odoo</li><li>Assist in budget preparation, variance analysis, and cash flow forecasting</li><li>Ensure proper segregation of company funds and client funds held as intermediary</li><li>Customize and optimize Odoo accounting modules to improve workflows and reporting</li><li>Collaborate with the Finance Director on internal controls, audit preparation, and compliance requirements</li><li>Prepare and submit statutory reports to Moroccan regulatory authorities</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Accounting, Finance, or related field</li><li>Minimum 3-5 years of professional accounting experience</li><li>Advanced proficiency in Odoo ERP (Accounting, Invoicing, and Reporting modules) this is essential</li><li>Strong knowledge of IFRS and Moroccan accounting standards (CGNC / PCM)</li><li>Hands-on experience with bank reconciliations, multi-currency transactions, and intercompany accounting</li><li>Proficiency in Excel (pivot tables, VLOOKUP, financial modeling)</li><li>Understanding of VAT, withholding tax, and Moroccan fiscal obligations</li><li>Excellent attention to detail and ability to meet tight deadlines</li></ul><p>Technical Skills</p><ul><li>Odoo Specific</li><li>Odoo Accounting module: Chart of accounts setup, journal entries, reconciliation</li><li>Odoo Invoicing: Automated invoicing, payment follow-ups, credit notes</li><li>Odoo Reporting: Financial reports, aged receivables/payables, custom dashboards</li><li>Odoo Integration: Experience connecting Odoo with payment gateways and banking systems</li><li>Odoo Customization: Ability to configure workflows, approval processes, and automated entries</li></ul><p>Soft Skills</p><ul><li>Strong analytical and problem-solving abilities</li><li>Excellent communication skills in French , English And Arabic</li><li>Self-motivated with ability to work independently</li><li>Adaptable to fast-paced startup/scale-up culture</li><li>Team player with cross-functional collaboration skills</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Performance et support</p><br><br><p>Supply chain - Ingenierie supply chain</p><br><br><p>Pilote Performance Supply Chain F/H</p><br><br><p>CDI</p><br><br><p>Ingénieur &amp; Cadre</p><br><br><p>Temps complet</p><br><br><p>Rattaché(e) au Responsable Logistique HUB, vos missions seront de :<br>- Optimiser les niveaux de stock (volant, aéro et consommable non aéro) <br>- Formuler des recommandations visant l'amélioration de la gestion des réapprovisionnements (points de commande, MTO) <br>- Alerter les acheteurs et les approvisionneurs aéro et non aéro sur les niveaux de stocks <br>- Suivre les consommations et les niveaux de stock <br>- Monitorer les échanges standards et les demandes du stock volant <br>- Faire le suivi du cycle de vie des PN en coordination avec la configuration <br>- Prendre en charge l'organisation des emplacements stock dans les magasins (rechange, volant, vente) <br>- Superviser et contrôler les activités conduites par le prestataire logistique, y compris les inventaires tournants et annuels <br>- Procéder à la révision périodique du paramétrage SAP des pièces gérées en point de commande <br>- Mettre en place l'inventaire tournant, analyser les écarts et mener les actions correctives et préventives <br>- Elaborer les budgets et les ROFOs sur le périmètre des magasins de rechange et de volant <br>- Etre le point focal de SAESM lors de réunions avec le Groupe: slow movers, ROFO et suivi des VEX et piloter les actions d'amélioration cascadées <br>- Piloter le tableau de bord gestion de stocks </p><br><br><p>Vous êtes de formation Bac+5 en Génie Industriel, Logistique, Finance ou Contrôle de gestion ou équivalent, vous avez une expérience de 8 ans et plus dans un poste similaire idéalement dans le secteur aéronautique</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Performance et support</p><br><br><p>Demarche de progres - Pilotage amelioration de la performance</p><br><br><p>Ingénieur Amélioration Continue F/H</p><br><br><p>CDI</p><br><br><p>Ingénieur &amp; Cadre</p><br><br><p>Temps complet</p><br><br><p>Concevoir et mettre en œuvre les plans progrès, en vue d'atteindre les objectifs de performance des différents secteurs SAESM:<br>- Identifier les dysfonctionnements du secteur et les opportunités d'amélioration<br>-Construire le plan d'amélioration et de performance du secteur, en cohérence avec les objectifs de l'entreprise<br>-Piloter le plan d'amélioration et de performance à travers l'animation des instances projets et la réalisation des reportings<br>-Accompagner les équipes dans la mise en place des standards : 5S, QRQC, IP, Kaizen, standards SAE, etc.<br>-Dispenser les formations Progrès auprès des équipes<br>-Piloter les projets à fort impact du secteur</p><br><br><p>Certifié Green ou Black Belt <br>Expérience dans un Environnement industriel (aéronautique ou automobile)<br>Compétence :<br>-Gestion de projet<br>-Méthodes d'amélioration continue (QRQC, Kaizen, 6 Sigma, 5S,etc.)<br>-Conduite du changement<br>-Esprit de Coaching<br>-Rigueur<br>-Esprit d'analyse<br>-Esprit d'initiative<br>-Capacité d'animation<br>-Sens de l'innovation</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>Alten Maroc </strong>is defined by a deeply <strong>collaborative</strong> culture, focused on people, trust, and strong team support, with hands-on managers who guide and develop talent.<br> This environment is enhanced by a strong drive for <strong>innovation</strong>, encouraging creativity, initiative, and experimentation across projects.<br> A structured and disciplined organization ensures <strong>efficiency</strong>, rigor, and quality in engineering delivery.<br> <strong>Performance</strong> and ambition are part of the culture as well, supporting collective success while maintaining a positive and caring atmosphere. </p><br><br> <br> Job : <ul><li>Provide functional and/or technical support for CODEP and RTM-GCB tools</li><li>Handle user tickets (analysis, diagnosis, resolution)</li><li>Assist users in learning how to use the tools</li><li>Participate in incident management and anomaly tracking</li><li>Contribute to documentation (user guides, procedures)</li><li>Provide regular reports on activities and problems encountered</li><li>Collaborate with business and IT teams in an international environment</li></ul> <br> Required profile : <p>Master's degree in computer science / information systems</p><br><br><p><strong>MUST qualifications:</strong></p><br><br><ul><li>Knowledge or interest in STELLANTIS tools</li><li>CODEP</li><li>RTM-GCB</li><li>Good understanding of application environments and user support</li></ul><p><strong>Languages:</strong></p><br><br><ul><li>French: B2</li><li>Italian: B2</li><li>English: B1+</li></ul> <br><br> </div>