Airline Ticketing Agent Jobs - Tangier Morocco

<p>Supervises the daily operations of the Spa and ensures the smooth running of the department. Ensures the quality of services and compliance with the establishment's service standards. Welcomes clients and ensures their satisfaction throughout their Spa experience. Coordinates the daily activities of the team and ensures efficient organization of operations. Monitors compliance with care protocols, internal procedures, and LQA (Leading Quality Assurance) standards. Manages reservations and ensures optimal occupancy of treatment rooms and Spa facilities. Monitors cleanliness, hygiene, and presentation of treatment rooms, common areas, and Spa equipment. Manages customer complaints professionally and implements appropriate corrective actions. Ensures good information flow within the team and effective communication with the hotel's various departments. Participates in the training and integration of new employees.</p><p><strong>Desired Candidate Profile</strong></p><p>Diploma Bac+2 in Hotel Management, Management, Wellness or equivalent field.</p><p>3 to 5 years of professional experience, including at least 2 years in a similar role, ideally within a high-end hotel or an establishment of the same standing.</p><p>Technical Skills</p><ul><li>Good knowledge of Spa operations and luxury establishment quality standards.</li><li>Good command of reception, reservation, and customer relations techniques.</li><li>Ability to supervise daily operations and coordinate team activities.</li><li>Good knowledge of care protocols and wellness products.</li><li>Mastery of LQA (Leading Quality Assurance) standards with the ability to ensure their daily application.</li><li>Good knowledge of hygiene and safety standards and procedures applicable to wellness areas.</li></ul><p>Personal Qualities</p><ul><li>Excellent sense of service and strong customer orientation.</li><li>Excellent communication and coordination skills.</li><li>Organizational skills, rigor, and attention to detail.</li><li>Ability to supervise and support teams on a daily basis.</li><li>Responsiveness, autonomy, and ability to manage priorities.</li><li>Team spirit, sense of responsibility, and ability to solve problems professionally.</li></ul><p>Languages</p><ul><li>Excellent command of French and English, both spoken and written.</li><li>Proficiency in a third language is an asset.</li></ul>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">MAIN MISSION: Contractual and financial management and monitoring of group bookings from the proposal, reservation, confirmation, and contract submission stages. Promote, sell, negotiate, and convert group requests to maximize occupancy and revenue for the Mövenpick Hotel &amp; Casino Malabata conference centers. Develop client portfolios across all segments, but especially the Corporate, Government, and MICE segments. In the absence of the Sales and Marketing Director, the Sales Manager will be responsible for: Monitoring the sales team, their achievements, and their objectives; Monitoring all administrative and technical files related to the sales department; Monitoring intra-departmental relationships; Monitoring ISO accounts, RFPs, and relationships with Mövenpick headquarters; Monitoring all functions, press kits, marketing, and client relations. Job Description: The primary responsibility is the sale and closing of all functions (Rooms, Banquet, Agencies, and Corporate, as well as points of sale) and ensuring maximum sales in the hotel's public areas. This includes the development and sale of restaurants in collaboration with the F&amp;B department. The role also involves participating in the development of the sales strategy, collaboration agreements, communication, and marketing. The role contributes to maximizing revenue. The incumbent handles all group reservation requests, adhering to chain performance standards with a friendly and professional approach. They organize and conduct hotel inspections to build client trust and convert bookings, while maximizing revenue. The incumbent drafts contracts, rigorously respecting hotel sales conditions. They work closely with other departments. He forwards the file to the operational departments via BEOs and ensures the client is properly taken care of. He ensures that clients respect their contractual commitments and takes all necessary and appropriate measures to defend the hotel's interests. He manages any disputes with the client regarding the cancellation policy. He prospects for new clients and identifies potential new clients through his contacts. He monitors and updates the files under his responsibility, entering any changes and necessary information into the operational departments using the Opera system, which he fully masters. He is responsible for monitoring the deposit payment schedule for the contract. He ensures that any changes in the group's revenue are taken into account and the corresponding deposits are made. He exchanges and provides the Accounting Department with all necessary information relating to deposits and invoicing for files.He informs the sales manager of any disputes or difficulties encountered with clients during execution.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">A minimum of 4 years in a similar position in tourism/hospitality, with a degree in business/international business (Master's or equivalent). Customer relations: Possessing excellent presentation skills, the candidate must consistently demonstrate friendliness and courtesy to all individuals encountered during the course of their work. Finance/Budgets: The candidate must consistently demonstrate consideration for the company's interests, respecting and adhering to predefined budgets and procedures in place within the establishment. Teamwork: The candidate works closely with colleagues, completing and finalizing tasks initiated by other team members as needed. Communication: The candidate maintains courteous and clear communication with clients and colleagues. They must also prepare precise and clear activity reports. Standards &amp; Procedures: Knowledge and respect for the standards and procedures in place in the hotel.</font></font></p>

<p>The Outbound Flow Manager is responsible for overseeing vehicle logistics operations from manufacturing plants to delivery regions, ensuring smooth coordination between production, transport providers, and delivery performance across multiple transport modes (road, rail, sea).</p><p><strong>Activity description</strong></p><p>Logistics Operations Management : Monitor vehicle flows from production to delivery regions. Track bookings and pre-transport plans with Control Towers and logistics providers. Ensure transport capacity is aligned with needs (road, rail, sea).</p><p>Data Monitoring &amp; Reporting : Analyze production plans and logistics execution. Prepare daily and weekly dashboards and reports on logistics performance.</p><p>Coordination &amp; Communication : Interface with Control Towers, logistics providers, and internal teams. Participate in regular team meetings (daily/weekly). Report progress and issues to the client Business Manager .</p><p>Project Phases : Multi-year engagement divided into 3 phases (PHONE_NUMBER). Includes one 3-day trip to a client facility .</p><p><strong>Main deliverables</strong></p><ul><li>MEA FLOW file update</li><li>OBT Tracking</li><li>Weekly production monitoring</li><li>VIN blocking</li><li>Vessel follow-up update by VIN</li><li>Aggeing stock monitoring</li><li>Tracking of required locations in vessels</li></ul><p><strong>Main Interactions</strong></p><ul><li>Business Manager (Client ) : main technical contact.</li><li>Control Towers &amp; Logistics Providers: for transport execution.</li><li>Execution Manager (Service Provider): responsible for service delivery and reporting.</li><li>Internal Systems: eLIADE, CRONOS, Rapid Response, CLV, EOLE, OBT, GEFCO portal, PowerBI, Business Object.</li></ul><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" ><font dir="auto" >Education: Master's degree (Bac + 5) in industrial engineering and logistics</font></font></p><p>Exp rience : Minimum 3 years in logistics or automotive.</p><p>Technical Skills</p><ul><li>Data collection &amp; processing</li><li>KPI Analysis &amp; reporting</li><li>Production monitoring and analysis</li><li>VIN Tracking &amp; Vehicle Status Analytics</li><li>Excel</li><li>Control-Tower Monitoring &amp; Booking Oversight</li><li>End-to-end outbound process</li><li>Expediting to Vessel Cut-offs</li><li>Load Planning &amp; Volume Calculation</li><li>Vehicle Inventory Management</li><li>Stakeholders coordination</li><li>Demand forecasting</li></ul><p>Soft Skills</p><ul><li>Problem-solving with a transversal approach.</li><li>Strong communication and presentation.</li><li>Agility, resilience, and a proactive mindset.</li><li>Fluent English (Bright Test B2); Italian is a plus.</li></ul>