Job description

Job :

Your main tasks:

1. Center Management and Scheduling

• Organize and manage the daily schedule of courses, training, and center activities.
• Plan the work of teachers, trainers, and instructors.
• Ensure good room utilization and optimization.
• Manage registrations, bookings, and availability.
• Oversee the smooth running of activities and resolve any unforeseen issues.

2. Follow-up and Loyalty of Existing Clients

• Ensure regular follow-up with students and their parents.
• Maintain close relationships with clients and ensure their satisfaction.
• Track registrations, renewals, and re-registrations.
• Identify additional needs and propose suitable offers.
• Develop long-term relationships with families, students, and professional clients.

3. Business Development

• Prospect for new clients and grow the center's client base.
• Generate new registrations for tutoring and language courses.
• Develop room rental activities with companies, trainers, and organizations.
• Follow up on prospects, incoming requests, and outreach.
• Participate in implementing commercial and loyalty actions.
• Contribute to increasing the center's local visibility.

4. Administrative Follow-up and Reporting

• Manage registrations, payments, bookings, and invoicing.
• Monitor activity indicators and prepare regular reports.
• Participate in the budgetary and administrative follow-up of the center.
• Keep client and prospect databases up to date.
   

We are looking for an autonomous, organized, dynamic, and results-oriented person with a strong sense of service and human interaction.

Education and Experience:

• Degree (Bac+5 level - Master's equivalent) in management or business with at least 2 years of experience in center management, education, training, customer service, or business development.

Required Technical Skills and Personal Qualities:

• Excellent interpersonal skills and ease in communicating with parents, students, teachers, and professional clients.
• Commercial sense and a taste for prospecting and customer retention.
• Very good organizational and prioritization skills.
• Proficiency in office software and management/scheduling tools.
• Fluency in French, both spoken and written.
• Autonomy, rigor, responsiveness, and an entrepreneurial spirit.