Jobs / IT Jobs / IT Support Officer | Rabat (Morocco)
On-site Full Time
Rekrute -
Morocco , Rabat
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Rekrute

Job Details

Employment Full Time
Category Information Technology
Industry Information Technology / ERP Project Services

Job description

Job :

  • Identify, analyze, and resolve errors or issues encountered by users.
  • Answer questions and guide users in using tools and features.
  • Ensure the tracking and traceability of incidents and user requests.
  • Identify areas for improvement, report recurring issues, and propose suitable solutions.
  • Write or update guides, procedures, and help resources for users.

Required profile :
  • Hold a Bachelor's degree (Bac+3) in Information Systems, IT Support, or equivalent. Some experience in user support, helpdesk, or application assistance is desirable.
  • Good knowledge of information systems and application environments.
  • Proficiency in incident management and ticketing tools (Helpdesk, ITSM...).
  • Knowledge of IT service management basics (ITIL frameworks, etc.).
  • Analytical, synthesis, and problem-solving skills.


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About Rekrute
Morocco, Rabat
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