Job Description Reporting to the Site and Region Manager, the Operational Activity Supervisor ensures the overall management of services within their area of responsibility. They ensure the proper execution of operations, the management of teams and the quality of service delivered to the client, in a dynamic, demanding and results-oriented environment.
Main missions
- Coordinate and supervise operational activities on client sites, ensuring quality of service and adherence to deadlines.
- Plan and adjust resources (teams, schedules, priorities) according to needs and field constraints
- To guide and support the teams in order to maintain a high level of performance and commitment
- Monitor services and ensure their compliance with client requirements and standards
- Detect discrepancies, analyze the causes, and deploy effective corrective actions.
- Intervene in critical situations and ensure proactive management of unforeseen events.
- Maintaining a close relationship with the customer and guaranteeing their satisfaction on a daily basis
- Monitor activity indicators and actively contribute to continuous improvement
Desired Candidate Profile
Qualifications
- Education: Bac+2 to Bac+5 in industrial engineering, quality, production, logistics or equivalent
- Experience: Minimum 5 years of experience in the automotive industry
- Proven experience in field team management
- Experience in quality control/inspection/retouching is highly valued.
- Technical skills: Quality tools and problem-solving (8D, PDCA)
- Organization and planning
- Priority and crisis management
- My proficiency with computer tools (MS Office)
- Behavioral skills: Leadership and sense of responsibility
- Responsiveness and decision-making
- Effective communication
- Customer focus and results