Responsibilities:
Coordinate and book cycling and trekking guides, conducting pre-departure briefings on
group specifics.
Make reservations with local suppliers, delegating to the Reservations Officer where
applicable.
Facilitate seamless communication from field to office to agent through guide briefings and
debriefings.
Coordinate inspection trips, generate reports, and assist with new itinerary development.
Collaborate with guides, Ops teams, Travel Consultants, and suppliers to address quality
issues and complaints proactively.
Actively monitor in-country trips and follow up on confirmed adventure activities.
Assist guides at trip completion with finalizing trip details, extra costs, and accounting
reconciliation.
Ensure all EXO Adventure guides hold annual CPR and first aid certification and carry fully
stocked first aid kits.
Oversee safety systems, emergency plans, and 24/7 client/guide emergency support.
Manage and monitor equipment, spares, bike storage, and maintenance (bikes, helmets,
kayaks, etc.) to ensure gear meets EXO standards.
Supervise mechanics and storage staff to maintain a clean, secure storage area and ensure
optimal equipment condition on all trips.
Conduct regular stock takes of all assets and submit monthly reporting on spares usage.
Review ops systems to ensure they are tailored to the unique challenge of your country so
that each departure meets the EXO Adventure operational standards.
Exceed agent expectations through outstanding trip quality and customer service.
Perform other duties as requested by management.

Qualifications:

Bachelor s Degree in Tourism or related field

At least 3 years experience in tourism industry is required, Adventure Travel background would

be highly appreciated

Excellent knowledge of tourism in destination

Preferably good network connections within other travel services suppliers in destination

(Hotels, restaurants, Airlines, etc.)

Attention to details, responsibility and self-motivation

Skills:

Good cross cultural communication & negotiation skills in English (both written & spoken), and

other languages is a plus.

High level of personal presentation

Team spirit, good organizational skills and ability to work under pressure

Good computer literacy, including MS Office, Google Workspace (Sheets, Docs, etc.) and route-

mapping applications (Google Maps, GPS/GPX tools).

Note: This job description is not intended to be all inclusive. You may perform other duties as

negotiated to meet the ongoing needs of the organisation.

Desired Candidate Profile

Bachelor s Degree in Tourism or related field

At least 3 years experience in tourism industry is required, Adventure Travel background would

be highly appreciated

Excellent knowledge of tourism in destination

Preferably good network connections within other travel services suppliers in destination

(Hotels, restaurants, Airlines, etc.)

Attention to details, responsibility and self-motivation

Skills:

Good cross cultural communication & negotiation skills in English (both written & spoken), and

other languages is a plus.

High level of personal presentation

Team spirit, good organizational skills and ability to work under pressure

Good computer literacy, including MS Office, Google Workspace (Sheets, Docs, etc.) and route-

mapping applications (Google Maps, GPS/GPX tools).