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<p><font dir="auto" ><font dir="auto" >Job Description: In this role, your main responsibilities will be: Receiving and verifying orders from business clients. Entering orders into the internal system (ERP/business tool). Ensuring the consistency of information: references, quantities, commercial terms, and deadlines. Handling invoicing and monitoring outstanding customer balances. Placing vehicle orders according to customer specifications. Tracking the status of orders from initial request to vehicle delivery. Coordinating with internal teams (production, logistics, finance, sales) to guarantee optimal execution. Informing clients of any delays, changes, or changes. Serving as the primary point of contact for business clients regarding any order-related questions. Ensuring clear and professional communication, both oral and written, in French. Identify and escalate roadblocks to management. Monitor sales administration indicators: pending orders, deliveries, invoicing, and discrepancies. Produce regular reports providing clear visibility into the status of orders and outstanding balances. Take a step back to identify areas for improvement in the sales administration process. Propose optimizations in order processing and inter-team communication. Contribute to improving the customer experience through a comprehensive view of the order lifecycle. </font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" ><font dir="auto" >Qualifications: Degree: Master's degree (Bac+5) in Management, Economics, or Finance. Experience: Junior. Skills: Knowledge of the order process from customer request to vehicle delivery. Fluent in spoken and written French and English. Ability to take a step back and see the bigger picture. Sales administration knowledge. Automotive knowledge.</font></font></p>
<div><p><strong>PTP Finance Specialist</strong></p> <p>Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at Deutsche Post DHL (DPDHL). DHL Global Forwarding, is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.</p> <p>DHL Global Forwarding has an opening for <strong>PTP Finance Specialist </strong>in Morocco. In this role, you will be accountable to reconcile all banks, reconciliation of outgoing payments, supplier SOA, regular payment and follow up of all third parties creditors including payment.</p><p><strong><em>Join us in connecting people and improving lives! </em></strong></p> <p><strong>In this PTP Finance Specialist position</strong></p><ul><li>You will control and process payments for cash suppliers across all products.</li><li>You will control and process payments for CDZ suppliers.</li><li>You will post and reconcile all DOE invoices.</li><li>You will follow up with all third-party creditors regarding payments, invoices, and related matters.</li><li>You will reconcile supplier statements and payments for OFR, AIR, and IP.</li><li>You will prepare all cheque payments.</li><li>You will support the annual statutory audit process.</li><li>You will prepare international payments.</li><li>You will support the submission of all taxes, including delayed payment taxes, TVA, tax controls, and related requirements.</li><li>You will support TVA declarations and reimbursement processes.</li><li>You will classify and archive all documents.</li><li>You will reconcile and allocate all processed payments.</li><li>You will prepare all required reports.</li><li>You will report all necessary data and information to the CFO.</li><li>You will participate in monthly closing activities.</li><li>You will provide all necessary support and assistance to colleagues whenever required.</li></ul> <p><strong>Qualifications & Experience</strong></p> <ul><li>Education Level</li></ul><p> Bachelor degree</p> <ul><li>Experience Level</li></ul><p> 3 years experience</p><br><p><strong>We offer:</strong></p><ul><li>Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.</li><li>Possible further career development.</li><li>Competitive salary.</li></ul> <p><strong>Why join DHL Global Forwarding?</strong></p> <p>We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at <a href="https://www.logistics.dhl/us-en/home/careers.html">https://www.logistics.dhl/us-en/home/careers.html</a></p> <p>Our <strong>TOP EMPLOYER prestigious certification</strong> attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2026. </p> <p>We aspire to become the undisputed leader in our industry, <strong>when people think of forwarding; we want them to think DGF </strong>because we have:</p> <ul><li>The<strong> largest global network</strong> with more than 30,000 passionate employees</li><li>The most <strong>efficient processes</strong> and <strong>fastest response times</strong></li><li>The <strong>best solutions</strong> and <strong>best customer service</strong></li></ul> <p><strong>Our Vision: </strong>The Logistics Company for the World.</p><p><strong>Our Mission: </strong>Excellence. Simply Delivered.<br><strong>Our Purpose: </strong>Connecting People, improving lives.<br><strong>Our Values: </strong>Respect & Results<br><strong>Our Goals: </strong>Employer, Provider, and Investment of Choice, Living Responsibility</p> <p><em>DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. </em></p> <font color="#ffffff">#LI-MEA</font></div>
<div><p Segoe UI"; font-size: 14px;">YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</p><p Segoe UI"; font-size: 14px;">Would you like to become part of the world's most international company in the world?</p><p Segoe UI"; font-size: 14px;">A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</p><p Segoe UI"; font-size: 14px;">Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express</p><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>ABOUT THE ROLE :</strong></h2><p Segoe UI"; font-size: 14px;"><em>Ensure the delivery of exceptional customer service to Key Account customers by managing their day-to-day service requirements, supporting contracted service commitments, and building strong customer relationships. The role contributes to customer retention, satisfaction and revenue growth by proactively addressing customer needs and identifying additional business opportunities.</em></p><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>YOUR TASKS :</strong></h2><ul Segoe UI"; font-size: 14px;"><li>Provide a full range of customer service support to Key Account customers, including bookings, enquiries, shipment follow-up and supply requests.</li><li>Deliver customized services in line with customer agreements, including reporting and other contractual requirements.</li><li>Prepare professional written communications to customers regarding service requests, shipment information and complaint resolution.</li><li>Proactively inform customers of shipment delays, service disruptions and recovery actions.</li><li>Work closely with Key Account Managers and Sales teams to support customer relationships and service excellence.</li><li>Participate in customer visits when required to gather feedback and identify service improvement opportunities.</li><li>Coordinate with Gateway, Operations and DHL Network teams to ensure contracted transit times and service levels are achieved.</li><li>Manage customer billing enquiries and liaise with Finance teams to ensure timely and satisfactory resolution.</li><li>Prepare and distribute weekly, monthly and quarterly customer reports within agreed timelines.</li><li>Drive customer satisfaction by delivering best-in-class service and maintaining strong customer relationships.</li><li>Identify opportunities for cross-selling, upselling and promoting value-added services.</li><li>Share relevant customer feedback and business insights with Sales, Management and internal stakeholders.</li><li>Ensure compliance with DHL policies, procedures and customer service standards.</li><li>Support colleagues and contribute to a collaborative team environment.</li></ul><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>YOUR PROFILE :</strong></h2><p Segoe UI"; font-size: 14px;">*Bachelor's Degree, Diploma or equivalent qualification.</p><p Segoe UI"; font-size: 14px;">Minimum 3 years of experience in Customer Service within a service-oriented industry, including handling customer enquiries, complaints and issue resolution.</p><p Segoe UI"; font-size: 14px;">Excellent customer-facing and relationship management skills.</p><p Segoe UI"; font-size: 14px;">Good command of <strong>French</strong>, spoken and written.</p><p Segoe UI"; font-size: 14px;">Strong communication, negotiation and interpersonal skills.</p><p Segoe UI"; font-size: 14px;">Excellent analytical, organizational and problem-solving skills.</p><p Segoe UI"; font-size: 14px;">Proficiency in Microsoft Office applications (Word, Excel, PowerPoint).</p><p Segoe UI"; font-size: 14px;">Knowledge of DHL systems and logistics operations is an advantage.</p><p Segoe UI"; font-size: 14px;">Project management skills are considered a plus.</p><p Segoe UI"; font-size: 14px;"><strong>Competencies:</strong></p><p Segoe UI"; font-size: 14px;">Analysis: Ability to assess situations, identify root causes and develop effective solutions.</p><p Segoe UI"; font-size: 14px;">Planning & Organizing: Effectively prioritizes activities and manages multiple customer requirements simultaneously.</p><p Segoe UI"; font-size: 14px;">Decision Making: Makes sound and timely decisions to support customer satisfaction and business objectives.</p><p Segoe UI"; font-size: 14px;">Results Orientation: Focuses on achieving service excellence, customer retention and operational targets.</p><p Segoe UI"; font-size: 14px;">Teamwork: Collaborates effectively with Sales, Operations, Finance and Customer Service teams.</p><p Segoe UI"; font-size: 14px;">Accountability: Takes ownership of customer issues and follows through to successful resolution.</p><p Segoe UI"; font-size: 14px;">Communication: Delivers clear, professional and timely communication to customers and stakeholders.</p><p Segoe UI"; font-size: 14px;">Self-Management: Remains calm, positive and effective when handling demanding situations and customer escalations</p></div>
<div><p Segoe UI"; font-size: 14px;">YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</p><p Segoe UI"; font-size: 14px;">Would you like to become part of the world's most international company in the world?</p><p Segoe UI"; font-size: 14px;">A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</p><p Segoe UI"; font-size: 14px;">Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express"</p><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>ABOUT THE ROLE :</strong></h2><p Segoe UI"; font-size: 14px;"><em>Provide professional tracing and customer care services by managing shipment-related enquiries and service incidents, ensuring timely resolution and outstanding customer experience. The role focuses on service recovery, customer retention and achieving key customer service performance standards.</em> </p><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>YOUR TASKS :</strong></h2><ul Segoe UI"; font-size: 14px;"><li>Manage and resolve shipment tracing requests related to delayed, undelivered, misrouted, returned, lost or damaged shipments. </li><li>Investigate customer enquiries and coordinate with relevant departments and DHL network stations to achieve timely resolution. </li><li>Deliver a high level of customer service by understanding customer needs and providing effective solutions. </li><li>Respond to customer enquiries regarding shipment status, services, pricing and customs requirements. </li><li>Handle customer complaints professionally and take appropriate actions to ensure customer satisfaction. </li><li>Escalate and coordinate service recovery actions with Operations, Sales and other support functions when required. </li><li>Support frontline activities by handling overflow calls when necessary. </li><li>Ensure compliance with customer service procedures, network tracing standards and DHL policies. </li><li>Maintain accurate records of customer interactions and case resolutions. </li><li>Identify opportunities to improve customer experience, processes and service quality, and recommend solutions. </li><li>Share relevant information with internal and external stakeholders to facilitate issue resolution and continuous improvement. </li><li>Support team collaboration and contribute positively to a customer-focused environment. </li></ul><hr Segoe UI"; font-size: 14px;"><h2 Segoe UI";"><strong>YOUR PROFILE :</strong></h2><p Segoe UI"; font-size: 14px;">*Bachelor's degree, Diploma or equivalent qualification</p><p Segoe UI"; font-size: 14px;">Minimum 2 years of experience in a Customer Contact Center, Customer Service, Customer Care or Telesales environment, preferably within a service industry. </p><p Segoe UI"; font-size: 14px;">Excellent telephone and customer communication skills. </p><p Segoe UI"; font-size: 14px;">Strong conflict resolution, negotiation and interpersonal skills. </p><p Segoe UI"; font-size: 14px;">Ability to remain calm and professional under pressure while handling customer concerns. </p><p Segoe UI"; font-size: 14px;">Good organizational skills and ability to manage multiple priorities.</p><p Segoe UI"; font-size: 14px;">Fluent in <strong>French and Arabic</strong>, both spoken and written. </p><p Segoe UI"; font-size: 14px;">Knowledge of customer service systems, shipment tracking tools and operational processes is an advantage. </p><p Segoe UI"; font-size: 14px;"><strong>Competencies:</strong></p><p Segoe UI"; font-size: 14px;">Analysis: Ability to investigate issues, evaluate information and identify effective solutions. </p><p Segoe UI"; font-size: 14px;">Planning & Organizing: Manages workload efficiently and ensures customer enquiries are addressed within agreed timelines. </p><p Segoe UI"; font-size: 14px;">Decision Making: Makes sound decisions while balancing customer expectations and business requirements. </p><p Segoe UI"; font-size: 14px;">Results Orientation: Focuses on achieving customer service KPIs and delivering high-quality outcomes.</p><p Segoe UI"; font-size: 14px;">Teamwork: Collaborates effectively with colleagues and cross-functional teams to resolve customer issues.</p><p Segoe UI"; font-size: 14px;">Accountability: Takes ownership of customer cases and follows through on commitments. </p><p Segoe UI"; font-size: 14px;">Communication: Provides clear, professional and timely communication to customers and stakeholders. </p><p Segoe UI"; font-size: 14px;">Self-Management: Maintains composure, positivity and effectiveness in demanding situations.</p></div>
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<p><span>At <strong>Eaton</strong>, we’re committed to improving the quality of life and the environment through intelligent power management technologies. With operations in over 175 countries, we help customers manage electrical, hydraulic, and mechanical power more efficiently, safely, and sustainably. Our culture is built on innovation, inclusion, and a shared purpose to make what matters work.</span></p><br><br><br><p><span>We’re currently looking for a <strong>Service Sales Support Representative</strong> -<strong> French Speaker</strong> to join our team, driving service revenue growth and customer satisfaction across the region. Based in <strong>Casablanca</strong>, this role will support sales activities, manage service quotations, and collaborate cross-functionally to deliver exceptional customer experiences and position Eaton as a trusted service partner.</span></p><br><br><br><br>What you’ll do:
<br><ul><li>Promote and Sell Services/Products: Engage with customers via phone or email to promote distributed services and products, educating them on business impact and offering replacements or related services.</li><li>Generate and Follow Up on Quotations: Create service quotations and ensure consistent follow-up until the customer issues a Purchase Order.</li><li>Proactive Customer Engagement: Actively reach out to customers based on generated leads to increase service revenue and address non-standard queries with tailored solutions.</li><li>Product & Service Expertise: Develop deep knowledge of the distributed product portfolio and related services to maximize sales potential and customer impact.</li><li>Customer Relationship Management: Build and maintain professional relationships with customers, ensuring high levels of satisfaction and trust.</li><li>Cross-Functional Collaboration: Work closely with sales, finance, product, technical support, and marketing teams to understand internal processes and support sales efforts.</li><li>Sales Forecasting & Progress Tracking: Organize regular meetings with sales and channel managers to review forecasts and monitor work progress.</li><li>Account Ownership: Begin taking direct ownership of selected accounts, including contract renewals and less technical sales opportunities.</li><li>Data Accuracy & Escalation: Identify and escalate issues related to data accuracy within the scope of responsibility.<br>Contract Management & Upselling: Manage service maintenance contracts and focus on upselling to capture new business opportunities.</li></ul><br>Qualifications:
<br><ul><li><span>Bachelor’s or Master’s degree in Business, Management, or related field</span></li><li><span>Experience in sales support, customer service, or inside sales</span></li><li><span>Proficiency in CRM tools (preferably Salesforce)</span></li><li><span>Strong Excel skills (tracking, analysis, reporting)</span></li><li><span>Strong analytical and problem-solving abilities</span></li><li><span>High level of accuracy and attention to detail</span></li><li><span>Ability to manage priorities and high volumes of work</span></li><li><span>Ability to identify data gaps and propose improvements</span></li></ul><br>Skills:
<br><ul><li>Sales or order management experience preferably on electrical /IT/ telecommunications is a plus.</li><li>Technical sales aptitude</li><li>Market, Industry, Channel and Competitive Knowledge would be a plus</li><li>Salesforce CRM knowledge is a plus.</li><li>Negotiation and consultative selling skills.</li><li>Excellent Communication and Interpersonal Skills </li><li>Adapting and driving change and process improvements.</li><li>Ability to build and manage a sales funnel of opportunities using a CRM solution with relevant reporting.</li><li>Fluent French and intermediate English capabilities.</li><li>Proactive and autonomous</li><li>Responsive and able to manage urgency</li><li>Analytical mindset</li><li>Resilient under pressure</li><li>Results- and solution-oriented</li></ul><p><span><span>#LI-EC1</span> </span></p><br><br><br><p><em><span><span>We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.</span></span></em></p><br><br><br> </div>
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Job : <p>For our team, we are looking for dedicated support in the field of interior simulation and calculation. In this role, you can expect the following tasks:</p><br><br><ul><li>Independent setup of load case-specific calculation models using ANSA, LS-DYNA or PAM-CRASH, Animator, and custom software tools</li><li>Independent execution of crash analyses and interpretation of results</li><li>Performing and validating FEM calculations for interior components such as cockpit and seats</li><li>Documentation and presentation of results, as well as coordination with development partners (customers, project management, etc.)</li><li>Development of optimization proposals in collaboration with your team colleagues</li><li>Support of assemblies throughout the entire development process from concept phase to series production</li><li>Team-oriented collaboration with colleagues and other departments (design, testing, etc.)</li></ul> <br> Required profile : <p>What you bring along:</p><br><br><ul><li>Completed technical or scientific degree in automotive engineering, mechanical engineering, mechatronics, aerospace engineering, or a comparable field</li><li>Solid experience in simulation and development in the area of cockpit or seating systems</li><li>Extensive knowledge of FE methods and common tools, especially ANSA and LS-DYNA</li><li>Independent and structured way of working, strong analytical skills, reliability, and assertiveness</li><li>High level of commitment, communication skills, and service-oriented mindset</li><li>Business fluent English skills</li></ul><p>At Bertrandt, we place great importance on equal treatment and equal opportunity. Our hiring decisions are based on the experience and skills of the applicants. People with severe disabilities or those deemed equivalent under SGB IX are warmly welcomed and will be given preference in hiring if equally qualified.</p><br><br><p>Are you interested?</p><br><br><p><strong>We look forward to receiving your application!</strong></p><br><br> <br><br> </div>
Area Manager - Ground Operations - Morocco, Spain & France | Morocco, Spain & France (Morocco)
Aviation & Maritime
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Company culture : <p><strong>Air Arabia</strong> is defined by a deeply <strong>human and collaborative</strong> culture, where trust, teamwork, and mutual support guide everyday operations.<br>
Managers maintain a close, supportive presence, ensuring a stable and empowering work environment for all employees.<br>
This people-centric mindset is reinforced by strong <strong>structure and process discipline</strong>, essential for quality, reliability, and safety in aviation.<br>
<strong>Performance</strong>, ambition, and a healthy competitive spirit contribute to the company’s drive, while <strong>innovation</strong> supports continuous improvement in a fast-evolving industry.
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<br> Job : <p><strong>Area Manager - Ground Operations:</strong></p><br><br><p>Reporting to the respective Head of Ground Operations, the Area Manager leads and oversees airport operations across assigned regions to ensure safe, efficient, and compliant ground handling activities. The role supports the implementation of regional strategies and business plans in alignment with Air Arabia's operational, financial, and customer service objectives. Through effective stakeholder management, data-driven performance monitoring, and cross-functional coordination, the Area Manager ensures operational consistency, revenue protection, and service excellence across all stations.</p><br><br><p><strong>Key Result Responsibilities:</strong></p><br><br><p><strong>Strategic & Operational Execution</strong></p><br><br><p>Support the Head of Ground Operations in developing, implementing, and monitoring regional strategies and business plans, ensuring operational efficiency, cost control, and optimal ROI.<br>Liaise with stakeholders to establish and implement airport services procedures aligned with Air Arabia's quality, safety, and regulatory standards.<br>Conduct feasibility studies and prepare operating budgets for assigned stations; monitor expenditures and recommend cost-saving initiatives.<br>Partner with the Head of Ground Operations to lead the start-up and operational readiness of new hubs/stations, including contracting, manpower, facilities, systems, and training readiness.</p><br><br><p><br><strong>Stakeholder & Contract Management</strong></p><br><br><p>Build and maintain productive relationships with airports, Civil Aviation Authorities, GHAs, and industry bodies to ensure smooth operations and favourable commercial terms.<br>Support the negotiation and management of ground handling and customer service contracts, ensuring company interests are protected and service levels are consistently met.<br>Collaborate with the Commercial team to align operational performance with revenue targets, cost optimization, and customer experience goals.</p><br><br><p><br><strong>Performance Monitoring & Compliance</strong></p><br><br><p>Conduct field visits, audits, and performance reviews for assigned stations and GHAs; analyse data and reports to identify trends, gaps, and improvement opportunities.<br>Work closely with Quality, Safety, and Security teams to ensure adherence to company and regulatory standards, including participation in audits and investigations.<br>Coordinate with IT and government bodies to ensure all systems setup, upgrades, and maintenance comply with operational and regulatory requirements.</p><br><br><p><br><strong>People Leadership & Development</strong></p><br><br><p>Partner with HR to define objectives and KPIs for station teams; provide coaching, feedback, and support to ensure consistent achievement of objectives.<br>Ensure optimal utilization of available resources (manpower, systems, tools, and processes) to maximize operational efficiency.<br>Continuously evaluate systems, tools, and procedures, recommending enhancements to improve reliability and productivity.</p><br><br> <br> Required profile : <p><strong>Qualification & Work Experience</strong></p><br><br><ul><li>Bachelor's degree in aviation management, Business Administration, or related field; a Master's degree is an advantage.</li><li>5+ years of progressive experience in Ground Operations, with at least 2 years in years in a managerial role or multi-station leadership role.</li><li>Proven experience managing airport operations, GHAs, and compliance with international standards (IATA, ICAO, GCAA).</li><li>Commercial and cost-awareness mindset with ability to link operations to ROI.</li><li>Strong leadership, analytical, and negotiation skills.</li><li>Excellent stakeholder management and vendor coordination capabilities</li><li>Proficiency in MS Office and operational management systems. Exposure on data-driven decision-making is a strong advantage.</li><li>High sense of accountability, customer focus, and operational discipline.</li><li>Willingness to travel extensively across assigned regions.</li><li>Moroccan nationality/ residency is a must </li></ul> <br><br> </div>
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Company culture : <p><strong>Fondation Arrawaj</strong> features a culture primarily shaped by <strong>innovation</strong>, promoting creativity, agility and experimentation to drive impact and transformation. This orientation is strengthened by a <strong>competitive</strong> dimension, reflecting a strong focus on performance and results. <strong>Collaboration</strong> and <strong>organizational structure</strong> further contribute to the overall balance by supporting teamwork, accountability and structured ways of working. The environment appeals to autonomous, committed profiles who thrive in dynamic and evolving contexts.
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<br> Job : <ul><li>Administration of the HR database and applications</li><li>Ensure the implementation of a backup policy in consultation with the IT department</li><li>Ensure daily backups are performed</li><li>Install HR applications</li><li>Ensure the ongoing and corrective maintenance of the application</li><li>Manage access and their security</li><li>Ensure specific development of interfaces</li><li>Manage the HR repository (creation and updating)</li><li>HRIS project management</li><li>Study of HR application evolution needs</li><li>Comparison of target solutions</li><li>Proposal of action plans</li><li>Testing and acceptance of deliverables</li><li>Establishment of detailed functional specifications</li><li>Configuration, testing, and acceptance of the project</li><li>HR Portal</li><li>Creation and management of access</li><li>Management of HR portal content</li><li>Ongoing and corrective maintenance</li><li>Management and development of automated processes</li><li>HR Decision Support System</li><li>Production of weekly HR activity reports</li><li>Production of monthly and institutional reports</li><li>Preparation of HR data for CDG needs</li><li>Remuneration</li><li>Conduct studies and simulations at the request of management on payroll, variable network bonuses, etc.</li><li>Prepare the list of eligible staff for grade changes in the network and manage grievances via the intranet</li><li>Prepare elements for calculating annual bonuses and salary increases for headquarters and network staff</li><li>Other HR projects</li><li>Ensure the maintenance and development of automated interfaces</li><li>Prepare the payroll budget and forecasts</li><li>Participate in the annual performance appraisal process</li><li>Prepare CIM increases, bonuses, and benefits</li></ul> <br> <br> Required profile : <ul><li>Mastery of HR information systems and IT development</li><li>Experience in writing functional specifications</li><li>Mastery of databases and IT development</li><li>Knowledge of payroll and salary taxation</li><li>Rigor and organization</li><li>Precision and clarity<br> </li></ul> <br><br> </div>
<p>Purpose of the function To make IKEA a relevant and trusted partner for business customers in Morocco by providing affordable, functional, sustainable and well-designed solutions that meet their business needs and create long-term value. Purpose of the job To drive profitable growth in the Residential & Construction business by building key customer relationships, developing and converting business opportunities, and connecting customer needs with relevant IKEA solutions that create value for both customers and IKEA. Key assignments Develop the Residential & Construction customer portfolio in line with the IKEA for Business strategy and priorities. Build and maintain long-term relationships with developers, construction companies, contractors, real estate stakeholders and other key decision-makers. Identify, qualify and develop new business opportunities and maintain a healthy sales pipeline. Understand customer needs, project specifications, business models, timelines and buying processes, and translate them into relevant IKEA opportunities. Lead customer opportunities from initial contact through needs assessment, solution development, proposals, negotiations and agreement. Collaborate with Interior Design Specialists, IKEA for Business Consultants, Tendering and relevant IKEA functions to develop and deliver relevant IKEA solutions. Grow existing accounts through repeat business, cross-selling and identification of additional project or customer needs. Manage the sales pipeline and follow up sales, conversion, profitability and agreed IKEA for Business KPIs. Build market knowledge by following construction and real estate trends, projects, competitors and emerging business opportunities. Share customer and market insights to improve the IKEA for Business offer, customer experience and ways of working.</p><p><strong>Desired Candidate Profile</strong></p><p>Knowledge Deep understanding of Residential and construction sector, customer landscape and business opportunities. B2B sales, Key Account Management and business development. Solution selling and translating customer and project needs into IKEA solutions. Good understanding of the value of functionality, form, quality, sustainability and affordability. Commercial principles including sales, profitability, pricing and pipeline management. Moroccan real estate and construction market, including key players, projects and stakeholder landscape. Motivation Passionate about people, business and IKEA. Driven by understanding customers and creating solutions that add value to their projects and businesses. Energised by building relationships, networks and new business opportunities. Motivated by making the IKEA offer relevant, accessible and affordable for business customers. Entrepreneurial, proactive and comfortable taking ownership. Curious and motivated by learning from customers, projects and the market. Driven to achieve results in line with IKEA values. Enjoys working through collaboration and achieving results without formal authority. Capabilities Understands the customer s business and puts their needs at the centre. Is self-starting and proactive, taking initiative and creating opportunities without waiting for direction. Drives profitable growth while balancing customer value and IKEA goals. Builds trust and long-term customer relationships. Connects customer needs with simple, relevant and affordable IKEA solutions. Influences stakeholders and moves opportunities forward without formal authority. Connects people, functions and IKEA capabilities around the customer. Challenges complexity and finds better ways of working. Uses customer and market insights to identify new opportunities. Takes ownership, acts with urgency and delivers results. Ideal experience & education Bachelor s degree or equivalent in Business, Sales, Marketing, Real Estate, Construction Management, or a related field. 5+ years of relevant B2B sales, Key Account Management or Business Development experience, with significant experience in the Residential, Real Estate or Construction sector. Proven experience working with property developers, construction companies, contractors, real estate groups or similar businesses. Proven track record in developing customer portfolios, generating new business and managing strategic customer relationships and delivering results. Experience managing complex sales cycles, projects and multiple customer stakeholders. Strong understanding of the Moroccan residential, real estate and construction market, including key players, decision-makers and business dynamics. Proven experience in solution selling, negotiation and pipeline management. Strong digital skills and experience using CRM and sales management tools. Fluent in French and English. Willingness and ability to travel to customers, project sites and business locations as required.</p>
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<br>Company Description<br><br><p><strong>About AbbVie</strong></p><br><p>AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.</p><br><br>Job Description<br><br><p>Purpose:</p><br><p>Leads the direction, planning, execution, and interpretation of clinical trials or research activities of one or more clinical development programs. Participates in and may lead cross-functional teams to generate, deliver, and disseminate high-quality clinical data supporting overall product scientific and business strategy.</p><br><p>Responsibilities:</p><br><ul><li>Leads and demonstrates ownership of the design and implementation of multiple clinical development programs (or one large, complex program) in support of the overall product development plan, based on strong medical and scientific principles, knowledge of compliance and regulatory requirements, AbbVie’s customers, markets, business operations, and emerging issues. Oversees project-related education of investigators, study site personnel, and AbbVie study staff.</li><li>Has overall responsibility for leading clinical study teams, monitoring overall study integrity, and review, interpretation, and communication of accumulating data pertaining to safety and efficacy of the molecule. Along with Clinical Operations, is responsible for ensuring agreed-upon study enrollment and overall timelines for key deliverables. Responsible for assessment and reporting of serious adverse events per corporate policy and regulations for those protocols on which assigned.</li><li>Primary responsibility for and ownership of design, analysis, interpretation, and reporting of scientific content of protocols, Investigator Brochures, Clinical Study reports, regulatory submissions and responses, and other program documents.</li><li>May oversee the work of Medical and/or Scientific Directors working on the same or related programs.</li><li>May serve on or chair Clinical Strategy Team(s), with responsibility for development of a rigorous, cross-functionally-aligned, vetted Clinical Development Plan with full consideration of contingencies and alternative approaches. In the role of CST Chair, responsibilities may include supervision of matrix team members and serving as Clinical Research representative to lend clinical development and medical expertise to Asset Development Teams (ADTs) and ADT Leadership Boards (ALBs).</li><li>Serves as an in-house clinical expert for one or more molecules and diseases in the therapeutic area, coordinating and leading appropriate scientific and medical activities with internal stakeholders as they relate to ongoing projects. May participate in or lead clinical development contributions to due diligence or other business development activity. As required by program needs, contributes in partnership with Discovery colleagues to design and implementation of translational strategies.</li><li>Acts as clinical lead and actively solicits opinion leader interactions related to the disease area(s); partners with Medical Affairs, Commercial and other functions in these activities as required, consistent with corporate policies, to ensure that broad cross-functional perspectives are incorporated into Clinical Development Plans and protocols as appropriate.</li><li>Stays abreast of professional information and technology through conferences, medical literature, and other available training, to augment expertise in the therapeutic area. May represent AbbVie at key external meetings.</li><li>Responsible for understanding the regulatory requirements related to the clinical studies and global drug development and accountable for complying with those requirements. Serves as a clinical representative for key regulatory discussions.</li><li>Ensures adherence to Good Clinical Practices, pharmacovigilance standards, standard operating procedures and to all other quality standards in conducting research.</li></ul><br>Qualifications<br><br><ul><li>Medical Doctor (M.D.), Doctor of Osteopathy (D.O.), or non-US equivalent of M.D. degree with relevant therapeutic specialty in an academic or hospital environment. Completion of a residency program strongly preferred. Completion of a subspecialty fellowship is desirable.</li><li>At least 5 years (7 years preferred) of clinical trial experience in the pharmaceutical industry, academia, or equivalent.</li><li>Experience with Immune redirecting therapies such as T-cell engagers desirable</li><li>Ability to run a complex clinical research program independently.</li><li>Proven leadership skills and ability to bring out the best in others on a cross-functional global team. Must be able to lead through influence.</li><li>Ability to interact externally and internally to support a global scientific and business strategy.</li><li>Extensive knowledge of clinical trial methodology, regulatory and compliance requirements governing clinical trials, and experience in development of clinical strategy and the design of study protocols.</li><li>Must possess excellent oral and written English communication skills.</li><li>Ability to exercise judgment and address complex problems and create solutions for one or more projects.</li></ul><br>Additional Information<br><br><p>Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: </p><br><ul><li><p>The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. </p><br></li><li><p>We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.</p><br></li><li><p>This job is eligible to participate in our long-term incentive programs. </p><br></li></ul><p>Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.</p><br><p>AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. </p><br><p>US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html</p><br><p>US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:</p><br><p>https://www.abbvie.com/join-us/reasonable-accommodations.html</p><br> </div>
<div><p><strong>Site Manager</strong></p> <p>Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at Deutsche Post DHL (DPDHL). DHL Global Forwarding, is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.</p> <p>DHL Global Forwarding has an opening for <strong>Site Manager </strong>in Morocco.</p> <p><strong><em>Join us in connecting people and improving lives! </em></strong></p> <p><strong>For this Site Manager position </strong></p> <p><strong>Key Responsibilities :</strong></p> <ol> <li><strong> Warehouse Operations Management :</strong></li> </ol> <ul> <li>Oversee inbound, storage, order picking, packing, and outbound activities.</li> <li>Ensure daily warehouse operations are executed efficiently and according to established procedures.</li> <li>Optimize warehouse layout and storage utilization.</li> <li>Ensure customer service requirements and service level agreements (SLAs) are met.</li> </ul> <ol> <li><strong> Inventory Management :</strong></li> </ol> <ul> <li>Maintain accurate inventory records and stock integrity.</li> <li>Manage cycle counts and annual physical inventories.</li> <li>Investigate and resolve inventory discrepancies.</li> </ul> <ol> <li><strong> Team Leadership and People Management :</strong></li> </ol> <ul> <li>Lead, coach, and develop the warehouse team.</li> <li>Set performance objectives and monitor employee productivity.</li> <li>Conduct performance reviews and identify training needs.</li> <li>Foster a culture of teamwork, accountability, and continuous improvement.</li> </ul> <ol> <li><strong> Health, Safety, Security and Environment (HSSE) :</strong></li> </ol> <ul> <li>Ensure full compliance with company and legal health and safety requirements.</li> <li>Promote a safe working environment and enforce the use of personal protective equipment (PPE).</li> <li>Conduct safety inspections and support incident investigations.</li> <li>Ensure warehouse security standards are maintained.</li> </ul> <ol> <li><strong> Performance and Continuous Improvement</strong></li> </ol> <ul> <li>Monitor and report warehouse KPIs.</li> <li>Identify operational improvement opportunities and implement corrective actions.</li> <li>Drive Continuous Improvement, and First Choice initiatives.</li> <li>Support productivity and cost optimization projects.</li> </ul> <ol> <li><strong> Customer Service and Stakeholder Management</strong></li> </ol> <ul> <li>Lead and supervise the teams responsible for day-to-day customer interactions and service delivery.</li> <li>Ensure customer requirements, service level agreements (SLAs), and operational commitments are consistently met.</li> <li>Monitor customer service performance and drive corrective actions when necessary.</li> </ul> <p><strong>Key Accountabilities</strong></p> <ul> <li>Warehouse operational performance.</li> <li>Inventory accuracy and stock integrity.</li> <li>Health and safety compliance.</li> <li>Employee productivity and engagement.</li> <li>Customer satisfaction and SLA achievement.</li> <li>Cost control and budget adherence.</li> </ul> <p><strong>Required Qualifications</strong></p> <ul> <li>Master’s Degree in Logistics.</li> <li>Minimum 5 years of warehouse management experience.</li> <li>Experience managing operational teams within a logistics or supply chain environment.</li> </ul> <p><strong>Technical Competencies</strong></p> <ul> <li>Warehouse Management Systems (WMS).</li> <li>Inventory control and stock management.</li> <li>Logistics and supply chain operations.</li> <li>Data analysis and reporting.</li> </ul> <p><strong>Leadership Competencies</strong></p> <ul> <li>Leadership and people management.</li> <li>Decision-making.</li> <li>Problem-solving.</li> <li>Change management.</li> <li>Conflict resolution.</li> </ul> <p><strong>Behavioral Competencies</strong></p> <ul> <li>Customer focus.</li> <li>Results orientation.</li> <li>Strong organizational skills.</li> <li>Attention to detail.</li> <li>Continuous improvement mindset.</li> </ul> <p><strong>We offer:</strong></p> <ul> <li>Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.</li> <li>Possible further career development.</li> <li>Competitive salary.</li> </ul> <p><strong>Why join DHL Global Forwarding?</strong></p> <p>We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at <a href="https://www.logistics.dhl/us-en/home/careers.html">https://www.logistics.dhl/us-en/home/careers.html</a></p> <p>Our <strong>TOP EMPLOYER prestigious certification</strong> attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2026. </p> <p>We aspire to become the undisputed leader in our industry, <strong>when people think of forwarding; we want them to think DGF </strong>because we have:</p> <ul> <li>The<strong> largest global network</strong> with more than 30,000 passionate employees</li> <li>The most <strong>efficient processes</strong> and <strong>fastest response times</strong></li> <li>The <strong>best solutions</strong> and <strong>best customer service</strong></li> </ul> <p><strong>Our Vision: </strong>The Logistics Company for the World.</p> <p><strong>Our Mission: </strong>Excellence. Simply Delivered.<br> <strong>Our Purpose: </strong>Connecting People, improving lives.<br> <strong>Our Values: </strong>Respect & Results<br> <strong>Our Goals: </strong>Employer, Provider, and Investment of Choice, Living Responsibility</p> <p><em>DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. </em></p> <p> <br><font color="#ffffff">#LI-MEA</font></p></div>
<div><p><strong>OFR Bulk Operations & Customer Service Specialist</strong></p> <p>Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at Deutsche Post DHL (DPDHL). DHL Global Forwarding, is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.</p> <p>DHL Global Forwarding has an opening for <strong>OFR Bulk Operations & Customer Service Specialist </strong>in Morocco. In this role, you will Ensure the delivery from A-Z of all the operations process related to OFR shipments.</p> <p><strong><em>Join us in connecting people and improving lives! </em></strong></p> <p><strong>In this OFR Bulk Operations & Customer Service Specialist position </strong></p> <ul> <li>You will handle day-to-day shipments and operational activities for Bulk Ocean Freight, including both import and export shipments.</li> <li>You will liaise with origin and destination offices for forecasts and maintain regular communication with the Sales Department and Department Supervisor.</li> <li>You will place booking orders with shipping lines through the appropriate systems.</li> <li>You will ensure that all shipments comply with customs regulations in Morocco and other applicable country regulations.</li> <li>You will send Bill of Lading (BL) instructions to shipping lines and verify that all information on the Bill of Lading is accurate and complete.</li> <li>You will coordinate with depots for the fitting of flexitanks and arrange container pickups with truckers according to customer requirements and timelines.</li> <li>You will coordinate with customs brokers to manage customs clearance formalities.</li> <li>You will check and prepare all necessary documentation required for export, import, and customs clearance processes.</li> <li>You will issue customer invoices within 4 days of departure for exports and within 3 days of arrival for imports.</li> <li>You will ensure the timely collection of containers from shipping line depots.</li> <li>You will provide customers with complete and accurate information in a timely manner.</li> <li>You will coordinate daily operations and the movement of goods, including hazardous cargo.</li> <li>You will prepare all shipping documents accurately and on time and identify the most appropriate transport mode in consultation with customers.</li> <li>You will ensure all required documents are delivered on time to customers, brokers, shipping lines, and truckers.</li> <li>You will maintain optimal levels of customer satisfaction.</li> <li>You will monitor and control file performance, including gross profit (GP), costs, and revenue.</li> <li>You will consolidate monthly operational data for KPI reporting and analyze performance trends.</li> <li>You will have the responsibility and authority to approve or reject non-conforming freight and containers.</li> <li>You will handle customer complaints and work closely with shipping lines and the station network to implement corrective actions whenever issues or challenges arise.</li> </ul> <p><strong>Qualifications & Experience</strong></p> <ul> <li>2-4 Years of experience</li> <li>Bachelor’s Degree or equivalent experience/qualification</li> </ul> <ul> <li>Fluent in English, French, and Arabic</li> </ul> <p><strong>We offer:</strong></p> <ul> <li>Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.</li> <li>Possible further career development.</li> <li>Competitive salary.</li> </ul> <p><strong>Why join DHL Global Forwarding?</strong></p> <p>We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at <a href="https://www.logistics.dhl/us-en/home/careers.html">https://www.logistics.dhl/us-en/home/careers.html</a></p> <p>Our <strong>TOP EMPLOYER prestigious certification</strong> attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2026. </p> <p>We aspire to become the undisputed leader in our industry, <strong>when people think of forwarding; we want them to think DGF </strong>because we have:</p> <ul> <li>The<strong> largest global network</strong> with more than 30,000 passionate employees</li> <li>The most <strong>efficient processes</strong> and <strong>fastest response times</strong></li> <li>The <strong>best solutions</strong> and <strong>best customer service</strong></li> </ul> <p><strong>Our Vision: </strong>The Logistics Company for the World.</p> <p><strong>Our Mission: </strong>Excellence. Simply Delivered.<br> <strong>Our Purpose: </strong>Connecting People, improving lives.<br> <strong>Our Values: </strong>Respect & Results<br> <strong>Our Goals: </strong>Employer, Provider, and Investment of Choice, Living Responsibility</p> <p><em>DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. </em></p> <p> <font color="#ffffff">#LI-MEA</font></p></div>
<p>Purpose of the function To make IKEA a relevant and trusted partner for business customers in Morocco by providing affordable, functional, sustainable and well-designed solutions that meet their business needs and create long-term value.</p><p>Purpose of the job To lead the end-to-end management of IKEA for Business tender opportunities, both public and private, ensuring compliant, competitive and high-quality submissions that respond to customer requirements and create profitable business opportunities for IKEA.</p><p>Key assignments Own and manage the end-to-end tendering process for all relevant IKEA for Business opportunities, covering both public and private calls for tenders. Identify, monitor and qualify public and private tender opportunities in line with IKEA for Business priorities, customer needs and commercial potential. Review tender documentation and assess scope, specifications, eligibility requirements, evaluation criteria, commercial conditions and deadlines. Lead the preparation and coordination of complete tender submissions, ensuring all technical, commercial and administrative requirements are addressed. Coordinate with KAMs, Interior Design Specialists, IKEA for Business Consultants and relevant IKEA functions to develop relevant IKEA solutions and tender responses. Ensure tender submissions are accurate, complete, compliant and submitted within the required deadlines, following applicable procurement requirements and IKEA ways of working. Manage communication and follow-up with customers, procurement bodies and other external stakeholders, including clarification requests, additional documentation and post-submission follow-up. Coordinate the commercial preparation of tenders, including quotations, pricing, volumes, commercial conditions and profitability considerations, within the applicable IKEA framework. Maintain and manage a structured tender pipeline, database and tender calendar, ensuring visibility of opportunities, status, deadlines, outcomes and next actions. Analyse tender outcomes, customer feedback and market developments, share insights with IKEA for Business and continuously improve tendering processes and ways of working.</p><p><strong>Desired Candidate Profile</strong></p>Knowledge Public and private procurement and tendering processes, requirements and documentation. Understanding of Moroccan public procurement procedures and private-sector tendering practices. B2B commercial processes, including quotations, pricing, commercial conditions and profitability. Tender documentation, technical specifications, administrative requirements and evaluation criteria. IKEA products, services and capabilities relevant to business solutions and project-based opportunities. Contractual and compliance principles relevant to public and private tenders. CRM, tender management, reporting and digital tools. Motivation Passionate about people, business and IKEA. Driven by delivering high-quality solutions that meet customer requirements. Energised by complex tenders, challenging deadlines and finding the right way forward. Motivated by turning customer requirements into relevant and commercially viable IKEA solutions. Detail-oriented and committed to accuracy, compliance and quality. Proactive and comfortable taking ownership of multiple tender opportunities simultaneously. Curious and motivated by learning from customers, tender outcomes and market developments. Enjoys working through collaboration and achieving results without formal authority. Capabilities Understands tender requirements and customer needs. Organises information, documents and deadlines effectively. Ensures accuracy, completeness and compliance. Balances customer needs, competitiveness and IKEA business goals. Translates tender requirements into relevant IKEA solutions. Coordinates stakeholders and moves actions forward. Communicates clearly and effectively with different stakeholders. Takes initiative and anticipates risks and requirements. Works with urgency and manages multiple priorities. Takes ownership and follows tenders through to completion. Ideal experience & education Bachelor's degree or equivalent in Business, Sales, Marketing, Procurement, Supply Chain, Project Management or a related field. 3+ years of relevant experience in tender management, bid management, procurement, B2B sales, commercial coordination or a related field. Proven experience managing public and/or private tender processes, from opportunity identification and requirements review through submission and follow-up. Strong understanding of Moroccan public procurement processes and experience with private-sector tendering is highly valued. Proven experience preparing and coordinating technical, commercial and administrative tender documentation. Experience working with quotations, pricing, commercial conditions and profitability considerations. Proven ability to coordinate multiple stakeholders and cross-functional teams to deliver complex business opportunities. Strong organisational skills and proven ability to manage multiple tenders, deadlines and priorities simultaneously. Strong digital skills and experience using CRM, Excel and tender/sales management tools. Fluent in French and English.
<h2 class="h5">Job description</h2>
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<p><span>With our strong investment in research and development and our culture of continuous improvement, Hexcel is the industry leader in the manufacturing of advanced lightweight composite materials, including carbon fiber, woven reinforcements, resins, prepregs, honeycombs and engineered core and composite structures. We invite you to join the Hexcel team at various manufacturing sites, sales offices, and R&D centers around the globe. Become a part of the “strength within.”</span></p><br><p><span>Hexcel is currently seeking a <b>HR Specialist</b> for our <b>Casablanca, Morocco</b> location.</span></p><br><p><b><span>The selected individual will be responsible for but not limited to the following obligations:</span></b></p><br><ul><li><p>Coordinate and oversee employee transportation services, ensuring reliable, timely, and cost-effective solutions.</p><br></li><li><p>Manage employee attendance, working hours, leave records, and related data within the ERP system, ensuring accuracy and compliance.</p><br></li><li><p>Serve as the main HR contact for employees, providing support and guidance on HR-related matters.</p><br></li><li><p>Handle employee grievances, claims, and disciplinary cases, ensuring fair and timely resolution in accordance with company policies and labor regulations.</p><br></li><li><p>Maintain accurate, confidential, and up-to-date employee records, ensuring compliance with data protection requirements.</p><br></li><li><p>Prepare, review, and administer employment contracts, amendments, and other employment-related documentation.</p><br></li><li><p>Monitor contract expiration dates, coordinate renewals, and provide recommendations to management regarding employee employment status.</p><br></li><li><p>Ensure compliance with labor laws, company policies, and HR procedures across all employee lifecycle activities.</p><br></li><li><p>Support employee engagement initiatives and contribute to maintaining a positive and productive work environment.</p><br></li><li><p>Provide HR support outside regular working hours, including weekends, night shifts, and public holidays, as required by operational needs.</p><br></li></ul><p><b><span>Qualifications:</span></b></p><br><ul><li><p>Bachelor’s degree in human resources, Business Administration, or a related field.</p><br></li><li><p>Minimum of 2 years of progressive HR experience, with a focus on employee relations, time.</p><br></li><li><p>Proven experience in a manufacturing environment.</p><br></li><li><p>Strong organizational skills with attention to detail.</p><br></li><li><p>Ability to respect deadlines and manage multiple priorities.</p><br></li><li><p>Capacity to work effectively under pressure.</p><br></li><li><p>Excellent communication and interpersonal skills.</p><br></li><li><p>Proficiency in ERP systems and HR administration tools.</p><br></li><li><p>Knowledge of labor laws and HR best practices.</p><br></li></ul><p><span>Candidates must be eligible to work in the country where the position is based. Hexcel (NYSE: HXL) is a global leader in advanced composites technology, a leading producer of carbon fiber, and the world leader in honeycomb manufacturing for the commercial aerospace industry.</span></p><br> </div>
<p><br></p><p><b>Responsibilities </b>Within delegated authority, the Partnerships Officer will be responsible of the following duties:</p><p>1. ASSISTS WITH THE PROVISION OF SUBSTANTIVE SUPPORT FOR STRATEGIC PLANNING FOR AND COORDINATIN OF UNCT STRATEGIC PARTNERSHIPS WITH CIVIL SOCIETY, THE PRIVATE SECTOR AND OTHER SDG ACHIEVEMENT:</p><ul><li>Provides advice on the development and implementation of the UN Partnership Strategy in alignment with and support of the UN Sustainable Development Cooperation Framework;</li><li>Supports a UNCT working group or similar platform for the effective implementation, monitoring and assessment of the strategy at regular intervals to harness new emerging opportunities, to anticipate changes to the internal direction and external environment, and to make mid-term adjustments;</li><li>Conducts liaison and coordination with UN entities at country, regional and HQ levels, to help package and define a value proposition for local UN partnerships that can engage a wide range of stakeholders, including the private sector, civil society and other non-traditional partners;</li><li>Serves as one of the key entry points for external stakeholders seeking guidance and support in navigating opportunities to partner with the UNCT;</li><li>Builds strong interface with critical Development partners, Government, private sector, civil society and other non-traditional partners;</li><li>Provides substantive support to the Resident Coordinator (RC) and the UNCT in identifying risks and opportunities related to specific partnerships, and suggests mitigation measures as relevant;</li><li>Provides inputs on due diligence processes of potential investment and partnership opportunities, in accordance with UN regulations and procedures;</li><li>Provides substantive support to RC/UNCT to develop and implement locally tailored partnerships;</li><li>Serves as liaison to Global Compact Local Networks (in countries where such Networks are established), assisting the Resident Coordinator in advising the Local Network Board and strengthening local UN engagement with the private sector; in countries without an established Local Network, working with UN Global Compact regional hubs to promote the UN Global Compact Ten Principles and business support for the SDGs.</li></ul><p>2. PARTICIPATES IN JOINT PARTNERSHIP AND RESOURCE MOBILIZATION INITIATIVES AND SUPPORTS MANAGEMENT OF POOLED FUND FOR THE UN SUSTAINABLE DEVELOPMENT COOPERATION FRAMEWORK:</p><ul><li>Provides substantive support to RC/UNCT to develop and implement locally tailored resource mobilization strategies and initiatives for Cooperation Framework priorities, and identify appropriate data and benchmarks to measure progress and success;</li><li>Monitors and analyzes existing resource mobilization partnerships and relationships, including traditional and non-traditional partners and development partners, donors (including high net-worth individuals, private sector, innovative funds) to be explored for direct funding to the UN;</li><li>Supports the UNCT with analysis of funding streams from internal and external sources, enabling their timely and coordinated engagement around preparation of proposals;</li><li>Supports the UNCT in preparation of the Funding Framework of the UN Sustainable Development Cooperation Framework;</li><li>Provides support to the design joint programmes for use in joint resource mobilization and coordination during the implementation of joint programmes as needed;</li><li>Advises RC/UNCT and external partners on offers from specialized UN entities for the UN Sustainable Development Cooperation Framework and ensuring the development of a youth partnership strategy to support the SG priorities on youths, disability inclusion, gender and other thematic issues;</li><li>Advises the RC/UNCT on corporate policies relating to effective management of resources, including through the establishment and use of pooled funds;</li><li>Assists in the establishment and management of the country-based SDG Fund, in close collaboration with UN Multi-Partner Trust Fund Office (where relevant).</li></ul><p>3. WORKS CLOSELY WITH THE RESIDENT COORDINATOR OFFICE ECONOMIST AND OTHER UN COUNTRY TEAM FINANCE EXPERTS TO PROMOTE PARTNERSHIPS TO SUPPORT FINANCING FOR ACCELERATING THE ACHIEVEMENT OF THE SUSTAINABLE DEVELOPMENT GOALS (SDGs):</p><ul><li>Provides advice on partnership opportunities to drive financing for development options, instruments, modalities to the RC/UNCT, in alignment with the Common Country Analysis (CCA), Cooperation Framework, Integrated National Financing Framework and similar processes;</li><li>Prepares briefing papers and discussion points on partnership issues related to financing for development for consideration by RC/UNCT;</li><li>Contributes to advocacy, communications and dialogues with partners to improve development assistance policies and practice;</li><li>Working in close collaboration with the RCO Economist, ensures effective engagement of relevant counterparts, especially private sector, civil society and development partners, to develop engagement and partnerships around SDG financing;</li><li>Undertakes the design and execution of innovative proposals to strengthen the UNCT engagement and reputation, and to generate greater financial resources in support of the SDGs.</li></ul><p>4. CONTRIBUTES TO KNOWLEDGE MANAGEMENT AND CAPACITY DEVELOPMENT RELATING TO PARTNERSHIPS AND RESOURCES MOBILIZATION AND MANAGEMENT AT THE COUNTRY LEVEL:</p><ul><li>Promotes collaboration, peer support, innovation, good practices, lessons learned, needs, and opportunities through active participation to the local, regional and global communities of practice and knowledge networks within the Resident Coordinator System and across the UN;</li><li>Researches, analyzes and presents best practices and lessons learned from implementation of UN partnership initiatives, with a view to advising the RC and UNCT on actions to strengthen the partnership orientation of the UN;</li><li>Supports the UNCT with a knowledge repository of potential donors at national and sub-national levels;</li><li>Monitors and analyzes best practices and successful models of SDG partnerships and resource mobilization implemented by the UN in country and elsewhere;</li><li>Provides advice on global/corporate guidelines, tools and other materials related to partnerships, resource mobilization and donor engagement;</li><li>Keeps abreast of emerging innovative approaches in the area of partnerships, resource mobilization and donor engagement, and proposes new ways of working, where relevant;</li><li>Reflects on processes of his/ her work area at key milestones and generates knowledge valuable to others in the RC system/ UN Country Teams;</li></ul><p><strong>Desired Candidate Profile</strong></p><h3>Competencies</h3><ul><li><strong>PROFESSIONALISM:</strong> Ability to apply sustainable development theories, concepts and approaches. Ability to conduct independent research and analysis on sustainable development topics, determine suitability, validity and accuracy of data provided by different sources. Shows skill in developing sources for data collection. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.</li><li><strong>PLANNING AND ORGANIZING:</strong> Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.</li><li><strong>COMMUNICATION:</strong> Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.</li></ul><h3>Education</h3><ul><li>Advanced university degree (Master's degree or equivalent degree) in business or public administration, sustainable development, social sciences, education or related area, is required.</li><li>A first-level university degree in combination with two (2) additional years of qualifying experience may be accepted in lieu of the advanced university degree.</li><li>Successful completion of both degree and nondegree programs in data analytics, business analytics or data science programs is an advantage.</li></ul><h3>Job - Specific Qualification</h3><ul><li>Not available.</li></ul><h3>Work Experience</h3><ul><li>A minimum of five (5) years of progressively responsible experience and track record in strategic support to partnerships, project/programme management, resource mobilization in the context of development cooperation or related areas is required.</li><li>Demonstrated experience in the design, implementation, and development of strategic partnerships with government, private sector, and civil society organizations is required.</li><li>Experience of inclusion strategies that promote Gender equality, youth participation and inclusion of persons with disability is desirable.</li><li>Experience in navigating Morocco s institutional environment, national and subnational governance structures, development priorities and development cooperation landscape is required.</li><li>Experience of resources mobilization strategies is required.</li><li>Experience in UN interagency coordination is desirable.</li><li>Experience in promoting knowledge management in the context of development cooperation is desirable.</li><li>Experience in preparing project /programme proposals is required.</li><li>Experience in supporting financing of SDGs is desirable.</li><li>Work experience of two (2) years or more in data analytics or a related area is desirable.</li></ul><h3>Languages</h3><ul><li>English and French are the working languages of the United Nations Secretariat. For this job opening, English and French are required. Arabic is desirable. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult</li></ul>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Company culture : <p>
<strong>Saham Bank</strong> is driven by a <strong>predominantly cooperative culture</strong>, where people, trust and teamwork are central to daily operations. Proximity management encourages support, accountability and long-term collaboration across teams. This human-centered approach is reinforced by a <strong>strong organizational foundation</strong>, ensuring process efficiency, compliance and operational reliability. A <strong>controlled performance mindset</strong> and a <strong>moderate openness to innovation</strong> further support the bank’s balanced and sustainable development. </p><br><br>
<br> Job : <p>Within our branch network, you will be the first point of contact for our clients and will play an essential role in their satisfaction and loyalty.</p><br><br><p><strong>Welcome and support our clients</strong></p><br><br><ul><li>Offer a warm, professional, and personalized welcome.</li><li>Understand client needs and guide them to suitable solutions.</li><li>Ensure a smooth and high-quality customer experience with every interaction.</li></ul><p><strong>Support digital transformation</strong></p><br><br><ul><li>Educate and assist clients in using the bank's digital services.</li><li>Promote innovative solutions and new digital journeys.</li><li>Actively participate in the adoption of digital tools in the branch.</li></ul><p><strong>Handle everyday banking operations</strong></p><br><br><ul><li>Perform daily operations in compliance with procedures and quality requirements.</li><li>Respond effectively to common client requests.</li><li>Ensure the compliance and security of operations performed.</li></ul><p><strong>Contribute to business development</strong></p><br><br><ul><li>Identify business opportunities during interactions with clients.</li><li>Detect needs in savings, financing, insurance, or banking services.</li><li>Actively participate in achieving the branch's objectives.<br> </li></ul> <br> Required profile : <p>Beyond the diploma, we are primarily looking for people passionate about customer relations and driven by the desire to make a difference.</p><br><br><p>You are likely the candidate we are looking for if:</p><br><br><ul><li>You have excellent interpersonal and communication skills.</li><li>You enjoy advising, supporting, and building trusting relationships.</li><li>You are focused on customer satisfaction and results.</li><li>You are comfortable with digital tools and new technologies.</li><li>You appreciate dynamic environments where every day is different.</li></ul><p><strong>Your profile:</strong></p><br><br><ul><li>Bachelor's degree or higher in Business, Management, Banking, Finance, Marketing, Economics, Customer Relations, or equivalent.</li><li>Recent graduates with high potential or candidates with initial experience.</li><li>Excellent presentation and verbal communication skills.</li><li>Service-oriented, rigorous, team spirit, and proactive.</li></ul><p><strong>What we offer you:</strong></p><br><br><ul><li>A stimulating professional experience within a major player in the financial sector.</li><li>A stimulating and supportive work environment.</li><li>Real opportunities for career advancement and professional development.</li><li>The chance to participate in the transformation of the Moroccan banking sector.</li><li>Support from dedicated teams who value collective performance and innovation.</li></ul><p><span><strong>Ready to give your career a new boost?</strong></span><br>Join Saham Bank and become an active part of an ambitious transformation dedicated to an ever more innovative and personalized customer experience.<br> </p><br><br> <br><br> </div>
<p>Role purpose</p> <ul> <li>Supporting Operations and site management in HSE and Quality duties, directing and coordinating the site HSE & Quality management system.</li> <li>Working effectively with site teams to ensure compliance with site, company, regulatory and customer requirements, and to promote an HSE & Quality culture</li> <li>Communicating frequently on HSE and Quality performance, trends and improvement actions</li> <li>Responsible for supervising day-to-day activities of Contractors and ensuring jobs are executed in a safe manner by providing direction and control of all field jobs.</li> </ul> <p>Supervising work at height tasks and ensuring the execution is conducted in a safe manner with proper guidelines given when Working at height.</p> <p>Accountabilities</p> <ul> <li>Implementing and maintaining the site Quality Management System and applicable procedures, standards and specifications</li> <li>Supporting implementation and verification of Good Seed and Plant Practices (GSPP) across seed and plant-production activities</li> <li>Verifying product, seed, plant, material and process traceability, identity preservation and segregation requirements</li> <li>Monitoring compliance with approved work instructions, SOPs, hygiene requirements and quality controls at critical process steps</li> <li>Conducting quality audits, self-assessments and process inspections; documenting findings and following up completion of corrective and preventive actions</li> <li>Managing quality deviations and nonconformities, including investigation, root-cause analysis, CAPA follow-up and effectiveness checks</li> <li>Maintaining quality documentation, controlled forms and records; ensuring data integrity, completeness and timely review</li> <li>Delivering quality and GSPP awareness training and coaching to employees, contractors and seasonal workforce</li> <li>Ensuring equipment and processes meet approved HSE and quality requirements</li> <li>Conducting regular HSE and quality inspections</li> <li>Compiling HSE and quality KPIs, statistics and trend analyses</li> <li>Making recommendations and driving corrective actions following incidents, nonconformities and audit findings</li> <li>Providing HSE and Quality induction and awareness training for employees</li> <li>Writing daily, weekly and monthly HSE and Quality reports; maintaining controlled records</li> <li>Undertaking risk assessments</li> <li>Identifying potential hazards</li> <li>Planning safe working practices and making necessary changes</li> <li>Using tools to report and alert about any relevant information that may affect the HSE Performance</li> <li>Enforce Safe Work Practices</li> <li>Correct Unsafe practices</li> <li>Monitor and follow up on the actions and status of reportings</li> <li>Supporting the HSE & Quality Lead on all HSE, Quality and GSPP-related issues.</li> <li>Reviewing and coordinating with HSE Lead the planned activities to guarantee full compliance with all HSE Minimum requirements during the job s execution.</li> <li>Ensuring strict compliance with the HSE requirements. Emphasizing on PTW, Toolbox meetings, PPE wearing, housekeeping, waste management</li> <li>Interact and transfer knowledge to local manpower.</li> <li>Reporting all unsafe acts and conditions as well as near misses and incidents and accidents as per established Company procedures.</li> <li>Attending all site planning, progress, and other appropriate site meetings, particularly those where subcontractors are involved.</li> <li>Carrying out safety inspections and control on safety equipment functionality.</li> <li>Performing routine HSE audits and inspections</li> <li>Participating to HSE meetings as per planned schedule</li> <li>Reporting on daily basis to HSE Lead all activities carried out and planned for the next day, anomalies, near misses, incidents, accidents, and any unsafe condition or observed behavior that could be affecting the HSE Performance.</li> <li>Supporting the correct implementation of PTW</li> <li>Supporting HSE site induction for all new hires</li> <li>Reviewing and coordinating with HSE Lead the planned activities to guarantee full compliance with all HSE Minimum requirements during the job s execution.</li> <li>Ensuring strict compliance with the HSE requirements. Emphasizing on PTW, Toolbox meetings, PPE wearing, housekeeping, waste management</li> <li>Interact and transfer knowledge to local manpower.</li> <li>Reporting all unsafe acts and conditions as well as near misses and incidents and accidents as per established Company procedures.</li> <li>Attending all site planning, progress, and other appropriate site meetings, particularly those where subcontractors are involved.</li> <li>Carrying out safety inspections and control on safety equipment functionality.</li> <li>Performing routine HSE audits and inspections</li> <li>Participating to HSE meetings as per planned schedule</li> <li>Reporting on daily basis to HSE Lead all activities carried out and planned for the next day, anomalies, near misses, incidents, accidents, and any unsafe condition or observed behavior that could be affecting the HSE Performance.</li> <li>Supporting the correct implementation of PTW</li> <li>Supporting HSE site induction for all new hires</li></ul><p><strong>Desired Candidate Profile</strong></p><p> <strong>Knowledge, experience & capabilities</strong> </p> <p>Critical knowledge</p> <ul> <li>Degree in relevant subject</li> <li>HSE and Quality Management System good practice</li> <li>Good technical knowledge and practical appreciation of HSE hazards, quality risks, GSPP and traceability controls</li> <li>Fluent in English</li> </ul> <p>Critical experience</p> <ul> <li>Experience in functional HSE and/or Quality roles, preferably in seed, plant or agricultural operations</li> </ul> <p>Critical technical, professional, and personal capabilities</p> <ul> <li>Leadership & exemplarity</li> <li>Field oriented</li> <li>Organisation skills</li> <li>Ability to use Microsoft tools proficiently</li> <li>Ability to have a pragmatic approach</li> <li>Anticipation and proactiveness</li> <li>Ability to communicate and explain HSE, Quality and GSPP requirements</li> <li>Ability to maintain the interface especially with contractors and subcontractors.</li> <li>Technical understanding of HSE, quality, GSPP, traceability and agricultural production processes.</li> <li>Must be able to work in a team and communicate with individuals at all levels throughout the organization.</li> <li>Must be able to handle and maintain confidential information.</li> <li>Ability and motivation to learn new technologies.</li> </ul> <p>Critical leadership capabilities</p> <p> </p> <ul> <li>Challenges the operational teams</li> <li>Focuses energy on must-wins</li> <li>Develops self and others</li> <li>Manages performance to ensure high standards</li> </ul> <p> </p> <p></p>
<p><strong>Customs Clearance Broker</strong></p> <p>Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.</p> <p><strong>DHL Global Forwarding </strong>– Morocco has an opening for a <strong>Customs Clearance Broker</strong> where you will ensure that the clearance operation runs smoothly i.e. that the shipments are Pre-cleared or post cleared in a timely manner and complies with the regulatory and customer requirements through the preparation of appropriate freight documentation and relevant customs clearance authorities.</p> <p><strong>In this Customs Clearance Broker position </strong></p> <ul> <li>You will classify goods according to tariff coding systems.</li> <li>You will examine product information to ensure compliance with regulations.</li> <li>You will pay, or arrange for payment of, taxes and duties on shipments.</li> <li>You will pay charges, fees, or taxes.</li> <li>You will prepare and process import and export documentation according to customs regulations, laws, or procedures.</li> <li>You will oversee business processes.</li> <li>You will sign documents on behalf of clients, using powers of attorney.</li> <li>You will clear goods through customs and to their destinations for clients.</li> <li>You will coordinate logistics or other business operations.</li> <li>You will calculate duty and tariff payments owed on shipments.</li> <li>You will calculate data to inform organizational operations.</li> <li>You will stay abreast of changes in import or export laws or regulations by reading current literature, attending meetings or conferences, or conferring with colleagues.</li> <li>You will update your knowledge of legal and regulatory environments.</li> <li>You will request or compile necessary import documentation, such as customs invoices, certificates of origin, and cargo-control documents.</li> <li>You will coordinate regulatory documentation activities.</li> <li>You will advise customers on import and export restrictions, tariff systems, insurance requirements, quotas, or other customs-related matters.</li> <li>You will advise others on legal or regulatory compliance matters.</li> <li>You will monitor and trace the location of goods.</li> <li>You will monitor inventories of products or materials.</li> <li>You will confer with officials in various agencies to facilitate the clearance of goods through customs and quarantine.</li> <li>You will obtain documentation to authorize activities.</li> <li>You will post bonds for products being imported or assist clients in obtaining bonds.</li> <li>You will quote duty and tax rates on goods to be imported, based on federal tariffs and excise taxes.</li> <li>You will estimate costs of goods and services.</li> <li>You will obtain line releases for frequent shippers of low-risk commodities, high-volume entries, or multiple-container loads.</li> <li>You will arrange transportation, warehousing, and distribution of imported or exported products.</li> <li>You will inform importers and exporters of steps to reduce duties and taxes.</li> <li>You will advise others on financial matters.</li> <li>You will contract with freight forwarders for destination services.</li> <li>You will negotiate contracts with clients and service providers.</li> <li>You will maintain relationships with customs brokers in other ports to expedite cargo clearance.</li> <li>You will apply for tariff concessions, duty drawbacks, and other refunds.</li> <li>You will submit financial applications.</li> <li>You will provide advice on transportation options, carrier types, and shipping routes.</li> <li>You will advise others on logistics-related matters.</li> <li>You will prepare documentation for shippers to appeal duty charges.</li> <li>You will prepare regulatory and compliance documentation.</li> <li>You will suggest the most effective methods of packaging and labeling products.</li> <li>You will advise others on business and operational matters.</li> <li>You will arrange cargo insurance against loss, damage, or pilferage.</li> </ul> <p><strong>Now, here’s what we need from you</strong></p> <ul> <li>Knowledge of imports / exports documents</li> <li>Good knowledge of imports exports / procedures</li> <li>Knowledge of the industry, working areas and stakeholders - shipping lines, CFS, transporters</li> <li>Extensive knowledge of customs requirements</li> <li>Results driven and attention to details</li> <li>High degree of written, verbal and organizational skills</li> <li>Diligent attention to details</li> </ul> <p><strong>We offer:</strong></p> <ul> <li>Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.</li> <li>Possible further career development</li> <li>Competitive salary</li> </ul> <p><strong>Why join DHL Global Forwarding?</strong></p> <p>We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at <a href="https://www.logistics.dhl/us-en/home/careers.html">https://www.logistics.dhl/us-en/home/careers.html</a></p> <p>Our <strong>TOP EMPLOYER prestigious certification</strong> attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2026. </p> <p>We aspire to become the undisputed leader in our industry, <strong>when people think of forwarding; we want them to think DGF </strong>because we have:</p> <ul> <li>The<strong> largest global network</strong> with more than 30,000 passionate employees</li> <li>The most <strong>efficient processes</strong> and <strong>fastest response times</strong></li> <li>The <strong>best solutions</strong> and <strong>best customer service</strong></li> </ul> <p><strong>Our Vision: </strong>The Logistics Company for the World.</p> <p><strong>Our Mission: </strong>Excellence. Simply Delivered.<br> <strong>Our Purpose: </strong>Connecting People, improving lives.<br> <strong>Our Values: </strong>Respect & Results<br> <strong>Our Goals: </strong>Employer, Provider, and Investment of Choice, Living Responsibility</p> <p><em>DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. </em></p> <p> <font color="#ffffff">#LI-MEA</font></p>
<div><pSegoe UI"; font-size: 14px;">YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</p><pSegoe UI"; font-size: 14px;">Would you like to become part of the world's most international company in the world?</p><pSegoe UI"; font-size: 14px;">A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</p><pSegoe UI"; font-size: 14px;">Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express</p><hrSegoe UI"; font-size: 14px;"><h2Segoe UI";"><strong>ABOUT THE ROLE :</strong></h2><pSegoe UI"; font-size: 14px;"><em>Drive and facilitate service excellence within Customer Service by implementing continuous improvement programs, supporting performance development initiatives, enhancing team capabilities and identifying opportunities to improve customer experience, operational efficiency and service quality across the Customer Service function.</em> </p><hrSegoe UI"; font-size: 14px;"><h2Segoe UI";"><strong>YOUR TASKS :</strong></h2><ulSegoe UI"; font-size: 14px;"><li>Support Customer Service managers in monitoring service quality, performance standards and continuous improvement initiatives. </li><li>Assist in the administration and follow-up of quality audits to ensure achievement of customer service objectives. </li><li>Work closely with Customer Service leadership teams to identify training needs and develop employee skills. </li><li>Support onboarding programs, induction training and post-training evaluations for new team members. </li><li>Conduct performance analysis and recommend development actions based on service results, trends and improvement opportunities. </li><li>Manage customer follow-up activities and ensure adherence to customer contact and response objectives. </li><li>Analyze Voice of Customer feedback and coordinate improvement actions with relevant departments. </li><li>Collaborate with Regional Office teams to deploy Customer Service initiatives, projects and service excellence programs. </li><li>Support Mystery Shopper programs and service quality benchmarking exercises. </li><li>Conduct root cause analysis (RCA) on service incidents and identify corrective and preventive actions. </li><li>Perform call monitoring, service audits and quality reviews to ensure adherence to customer service standards. </li><li>Participate in customer visits alongside Sales teams when required and contribute to customer experience improvement initiatives. </li><li>Develop, monitor and report on performance metrics and customer service KPIs. </li><li>Support the maintenance of training databases, procedures, work instructions and operational documentation. </li><li>Contribute to process improvement projects, benchmarking studies and customer service development strategies. </li><li>Promote a high-performance culture focused on employee development, customer satisfaction and operational excellence. </li></ul><hrSegoe UI"; font-size: 14px;"><h2Segoe UI";"><strong>YOUR PROFILE :</strong></h2><pSegoe UI"; font-size: 14px;">Bachelor's Degree or equivalent qualification.</p><pSegoe UI"; font-size: 14px;">3 to 5 years of experience in Customer Service, Customer Experience, Performance Development, Quality Assurance or a related function. </p><pSegoe UI"; font-size: 14px;">Experience in designing and delivering training programs and coaching initiatives. </p><pSegoe UI"; font-size: 14px;">Experience in contact center operations and customer service environments. </p><pSegoe UI"; font-size: 14px;">Experience within the Express, Logistics or Service Industry is an advantage. </p><pSegoe UI"; font-size: 14px;">Strong analytical and problem-solving capabilities.</p><pSegoe UI"; font-size: 14px;">Excellent presentation, communication and stakeholder management skills. </p><pSegoe UI"; font-size: 14px;">Advanced proficiency in Microsoft 365 applications. </p><pSegoe UI"; font-size: 14px;">Knowledge of DHL systems and Power Apps is considered an asset.</p><pSegoe UI"; font-size: 14px;">Good command of <strong>French and English</strong>, both spoken and written.</p><pSegoe UI"; font-size: 14px;">Strong project management, organizational and leadership skills. </p><pSegoe UI"; font-size: 14px;"><strong>Competencies:</strong></p><pSegoe UI"; font-size: 14px;">Customer Orientation: Focuses on understanding customer needs and delivering high-quality service experiences. </p><pSegoe UI"; font-size: 14px;">Planning & Organizing: Effectively manages priorities, resources and improvement initiatives to achieve objectives.</p><pSegoe UI"; font-size: 14px;">Decision Making: Makes informed decisions based on performance analysis and business requirements. </p><pSegoe UI"; font-size: 14px;">Developing People: Supports employee growth through coaching, mentoring and capability development. </p><pSegoe UI"; font-size: 14px;">Building & Leading Teams: Encourages collaboration, engagement and high performance across teams. </p><pSegoe UI"; font-size: 14px;">Influencing: Gains commitment and drives positive change across stakeholders and departments. </p><pSegoe UI"; font-size: 14px;">Communication: Delivers clear, concise and impactful communication to all audiences. </p><pSegoe UI"; font-size: 14px;">Commitment to Excellence: Continuously seeks opportunities to improve service quality, processes and results</p></div>
<div><pSegoe UI"; font-size: 14px;">YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</p><pSegoe UI"; font-size: 14px;">Would you like to become part of the world's most international company in the world?</p><pSegoe UI"; font-size: 14px;">A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</p><pSegoe UI"; font-size: 14px;">Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express"</p><hrSegoe UI"; font-size: 14px;"><h2Segoe UI";"><strong>ABOUT THE ROLE :</strong></h2><pSegoe UI"; font-size: 14px;"><em>Support the integrity and accuracy of accounting records, financial reporting, statutory compliance, treasury activities and internal controls. The role works closely with Finance leadership and contributes to accounting operations, tax compliance, treasury management, reporting, audits and continuous process improvement.</em> </p><hrSegoe UI"; font-size: 14px;"><h2Segoe UI";"><strong>YOUR TASKS :</strong></h2><ulSegoe UI"; font-size: 14px;"><li>Prepare monthly, quarterly and annual closing activities in accordance with accounting standards and company policies. </li><li>Perform balance sheet reconciliations and ensure timely resolution of outstanding items. </li><li>Review accounting entries and maintain the integrity of the general ledger and supporting schedules.</li><li>Support the preparation of management and statutory financial reports.</li><li>Assist in the preparation and submission of VAT and other tax declarations. </li><li>Ensure compliance with local statutory accounting and tax requirements. </li><li>Coordinate and support internal and external audit activities. </li><li>Monitor tax-related reconciliations, provisions and audit requirements. </li><li>Monitor supplier accounting and payment processes and review Accounts Payable aging. </li><li>Ensure compliance with approval workflows and payment procedures. </li><li>Support improvements in Procure-to-Pay controls and accounting processes. </li><li>Prepare daily and weekly cash position reports and support cash forecasting activities. </li><li>Perform bank reconciliations and investigate outstanding reconciling items. </li><li>Coordinate banking documentation and treasury operational requirements. </li><li>Maintain accounting documentation and supporting evidence in line with governance requirements. </li><li>Support Finance projects, system enhancements, automation initiatives and process standardization efforts. </li></ul><h2Segoe UI";"><strong>YOUR PROFILE :</strong></h2><pSegoe UI"; font-size: 14px;">Bachelor's Degree in Accounting, Finance, Audit or a related field. </p><pSegoe UI"; font-size: 14px;">5 to 8 years of progressive experience in Accounting, Finance or Audit. </p><pSegoe UI"; font-size: 14px;">Strong knowledge of IFRS and local statutory accounting requirements. </p><pSegoe UI"; font-size: 14px;">Hands-on experience in month-end closing, balance sheet reconciliations and financial reporting. </p><pSegoe UI"; font-size: 14px;">Experience coordinating statutory audits and tax compliance activities. </p><pSegoe UI"; font-size: 14px;">Good understanding of Accounts Payable, Treasury and internal control processes. </p><pSegoe UI"; font-size: 14px;">Experience with ERP systems, preferably SAP. </p><pSegoe UI"; font-size: 14px;">Experience working with Shared Service Centers (SSC) and cross-functional teams is an advantage. </p><pSegoe UI"; font-size: 14px;">Good command of <strong>French and English</strong>, spoken and written. </p><pSegoe UI"; font-size: 14px;">Experience within a multinational environment, SSC model or audit firm is considered a plus. </p><pSegoe UI"; font-size: 14px;">Professional accounting certifications (CPA, DSCG or equivalent) are an advantage. </p><pSegoe UI"; font-size: 14px;"><strong>Competencies:</strong></p><pSegoe UI"; font-size: 14px;">Analysis: Ability to evaluate financial information, identify discrepancies and provide effective solutions.</p><pSegoe UI"; font-size: 14px;">Planning & Organizing: Effectively manages multiple priorities, deadlines and reporting requirements.</p><pSegoe UI"; font-size: 14px;">Decision Making: Makes sound judgments based on financial data, regulations and business needs.</p><pSegoe UI"; font-size: 14px;">Results Orientation: Focuses on delivering accurate financial reporting and achieving accounting objectives.</p><pSegoe UI"; font-size: 14px;">Attention to Detail: Ensures high levels of accuracy in accounting records, reconciliations and financial statements.</p><pSegoe UI"; font-size: 14px;">Teamwork: Collaborates effectively with Finance, Shared Service Centers, auditors and business stakeholders.</p><pSegoe UI"; font-size: 14px;">Accountability: Takes ownership of assigned responsibilities and ensures compliance with policies and controls.</p><pSegoe UI"; font-size: 14px;">Continuous Improvement: Proactively identifies opportunities to improve processes, controls and operational efficiency.</p></div>
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