Information Systems Jobs in Morocco

<p><strong>IT Security &amp; Access Management</strong></p><ul><li>Implement and improve security protocols related to:laptop access, shared drives and file systems, user accounts and password management.</li><li>Recommend and implement IT security best practices.</li><li>Manage user permissions and access rights based on employee roles and responsibilities.</li><li>Conduct periodic audits of user access and permissions.</li></ul><p><strong>Shared Drive Structure &amp; Organization</strong></p><ul><li>Analyze the current shared drive and folder structure.</li><li>Recommend a logical, secure, and scalable folder architecture.</li><li>Organize drives and permissions according to the approved structure.</li><li>Standardize document organization and access management practices.</li></ul><p><strong>Data Systems Management</strong></p><ul><li>Support and maintain internal data management systems and collaborative platforms.</li><li>Assist in improving internal IT processes and workflows.</li><li>Provide user support related to systems access and usage.</li><li>Investigate technical issues, data breaches, or software failures and outlining actionable solutions.</li><li>Recommend and implement solutions to harmonize systems and processes</li><li>Collaborate with internal teams and external vendors as needed.</li><li>Help staff transition to new systems and teaching best practices for data security and productivity.</li></ul><p><strong>IT Onboarding &amp; Offboarding Support</strong></p><ul><li>IT onboarding for new employees, including: account creation; access provisioning; setup of systems and equipment.</li><li>Manage access removal and account deactivation for departing employees.</li><li>Maintain up-to-date access lists and IT inventory records.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Implement and improve security protocols related to:laptop access, shared drives and file systems, user accounts and password management.</li><li>Recommend and implement IT security best practices.</li><li>Manage user permissions and access rights based on employee roles and responsibilities.</li><li>Conduct periodic audits of user access and permissions.</li><li>Analyze the current shared drive and folder structure.</li><li>Recommend a logical, secure, and scalable folder architecture.</li><li>Organize drives and permissions according to the approved structure.</li><li>Standardize document organization and access management practices.</li><li>Support and maintain internal data management systems and collaborative platforms.</li><li>Assist in improving internal IT processes and workflows.</li><li>Provide user support related to systems access and usage.</li><li>Investigate technical issues, data breaches, or software failures and outlining actionable solutions.</li><li>Recommend and implement solutions to harmonize systems and processes</li><li>Collaborate with internal teams and external vendors as needed.</li><li>Help staff transition to new systems and teaching best practices for data security and productivity.</li><li>IT onboarding for new employees, including: account creation; access provisioning; setup of systems and equipment.</li><li>Manage access removal and account deactivation for departing employees.</li><li>Maintain up-to-date access lists and IT inventory records.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <ul><li>Identify, analyze, and resolve errors or issues encountered by users.</li><li>Answer questions and guide users in using tools and features.</li><li>Ensure the tracking and traceability of incidents and user requests.</li><li>Identify areas for improvement, report recurring issues, and propose suitable solutions.</li><li>Write or update guides, procedures, and help resources for users.</li></ul> <br> Required profile : <ul><li>Hold a Bachelor's degree (Bac+3) in Information Systems, IT Support, or equivalent. Some experience in user support, helpdesk, or application assistance is desirable.</li><li>Good knowledge of information systems and application environments.</li><li>Proficiency in incident management and ticketing tools (Helpdesk, ITSM...).</li><li>Knowledge of IT service management basics (ITIL frameworks, etc.).</li><li>Analytical, synthesis, and problem-solving skills.</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>As part of our development, we are currently looking for an <strong>Information Systems Manager</strong>.</p><br><br><p>The position reports directly to the General Management.</p><br><br><p>Here are the main responsibilities:</p><br><br><ul><li>Management of the Sage ERP Line 100 for Sales Management, Accounting, and Payment Methods (Installation, configuration, and knowledge of the database structure)</li><li>SQL server and database administration</li><li>Provide reporting on Crystal Report, Ms-Excel, and SQL queries (Proficiency in SQL functions)</li><li>Administration of the Microsoft Office 365 solution (Outlook, SharePoint, OneDrive)</li><li>Administration of Windows Network services (Authentication, access rights, and file sharing)</li><li>Management of heterogeneous IT equipment (Server, computer, telephony, printers, access point, mobile terminals, switch, firewall, router, fiber optic link, surveillance camera, DVR)</li><li>Administer and ensure backups of databases and user workstations (Proficiency in NAS backup systems)</li><li>Assistance and technical support to users (hardware and software, and proficiency in Ms Office tools)</li><li>Administration of Cybersecurity tools (Firewall, Antivirus, Spam, Phishing; knowledge of Cybersecurity basics is fundamental)</li><li>Administration of the video surveillance system</li><li>Manage service providers (video surveillance, printers...)</li><li>Prevent anomalies and failures</li><li>Ensure the proper functioning of information systems</li><li>Administer the company's e-commerce websites (security, updates, administration...)</li><li>Ensure technological monitoring to identify new technical possibilities and detect technological risks and opportunities.</li><li>Define and implement processes and procedures related to the job with the collaboration of department managers</li></ul> <br> <br> Required profile : <p>With a minimum of a BAC +5 degree (Master's level) in the field, the candidate has the following skills:</p><br><br><p><strong>Technical skills:</strong></p><br><br><ul><li>Master all the tools described in the various missions: Sage ERP, SQL, Crystal Report, Microsoft Office 365, IT equipment management, Cybersecurity...</li></ul><p><strong>Languages:</strong></p><br><br><ul><li>Arabic and French: perfect oral and written mastery</li><li>English: Good knowledge</li></ul><p><strong>Personal attributes:</strong></p><br><br><ul><li>Seriousness, Organization</li><li>Responsiveness, and problem-solving</li><li>Rigor, and attention to detail</li><li>Curiosity and awareness of new developments</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>Foods and Goods</strong> stands out for a culture strongly driven by <strong>competition and performance</strong>, where ambition, challenge and measurable results shape daily operations. This approach is complemented by a <strong>collaborative</strong> dimension that encourages close management, teamwork and individual accountability. More moderate <strong>organizational</strong> and <strong>innovation</strong> aspects provide structure and selective openness to new ideas. The environment is well suited to committed, results-oriented profiles who thrive in demanding settings. </p><br><br> <br> Job : <p>As part of our development, we are currently looking for an <strong>Information Systems Manager</strong>.</p><br><br><p>The position reports directly to the General Management.</p><br><br><p>Here are the main responsibilities:</p><br><br><ul><li>Management of the Sage ERP Line 100 for Sales Management, Accounting, and Payment Methods (Installation, configuration, and knowledge of the database structure)</li><li>SQL server and database administration</li><li>Provide reporting on Crystal Report, Ms-Excel, and SQL queries (Proficiency in SQL functions)</li><li>Administration of the Microsoft Office 365 solution (Outlook, SharePoint, OneDrive)</li><li>Administration of Windows Network services (Authentication, access rights, and file sharing)</li><li>Management of heterogeneous IT equipment (Server, computer, telephony, printers, access point, mobile terminals, switch, firewall, router, fiber optic link, surveillance camera, DVR)</li><li>Administer and ensure backups of databases and user workstations (Proficiency in NAS backup systems)</li><li>Assistance and technical support to users (hardware and software, and proficiency in Ms Office tools)</li><li>Administration of Cybersecurity tools (Firewall, Antivirus, Spam, Phishing; knowledge of Cybersecurity basics is fundamental)</li><li>Administration of the video surveillance system</li><li>Manage service providers (video surveillance, printers...)</li><li>Prevent anomalies and failures</li><li>Ensure the proper functioning of information systems</li><li>Administer the company's e-commerce websites (security, updates, administration...)</li><li>Ensure technological monitoring to identify new technical possibilities and detect technological risks and opportunities.</li><li>Define and implement processes and procedures related to the job with the collaboration of department managers</li></ul> <br> <br> Required profile : <p>With a minimum of a BAC +5 degree (Master's level) in the field, the candidate has the following skills:</p><br><br><p><strong>Technical skills:</strong></p><br><br><ul><li>Master all the tools described in the various missions: Sage ERP, SQL, Crystal Report, Microsoft Office 365, IT equipment management, Cybersecurity...</li></ul><p><strong>Languages:</strong></p><br><br><ul><li>Arabic and French: perfect oral and written mastery</li><li>English: Good knowledge</li></ul><p><strong>Personal attributes:</strong></p><br><br><ul><li>Seriousness, Organization</li><li>Responsiveness, and problem-solving</li><li>Rigor, and attention to detail</li><li>Curiosity and awareness of new developments</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>With our strong investment in research and development and our culture of continuous improvement, Hexcel is the industry leader in the manufacturing of advanced lightweight composite materials, including carbon fiber, woven reinforcements, resins, prepregs, honeycombs and engineered core and composite structures. We invite you to join the Hexcel team at various manufacturing sites, sales offices, and R&amp;D centers around the globe. Become a part of the “strength within.”</span></p><br><p><span>Hexcel is currently seeking an </span><b>IT Senior Engineer</b><span> for our <b>Casablanca, Morocco</b> location.</span></p><br><p><b><span>The selected individual will be responsible for but not limited to the following obligations:</span></b></p><br><ul><li><p>Provide onsite IT support to Hexcel end users at the Casablanca plant.</p><br></li><li><p>Record, troubleshoot, and resolve service desk requests via phone or remote access within SLA targets.</p><br></li><li><p>Monitor, update, and escalate tickets within the Global Service Desk ITSM system.</p><br></li><li><p>Install, configure, and set up new PC hardware and software following established standards.</p><br></li><li><p>Collaborate with global technology teams to diagnose and resolve network, system, and service-related issues.</p><br></li><li><p>Raise incident notifications and support service restoration activities when disruptions occur.</p><br></li><li><p>Maintain accurate documentation of incidents, changes, production processes, and all site IT assets.</p><br></li><li><p>Work closely with Engineering and Implementation teams, applying advanced analytical and problem solving skills.</p><br></li><li><p>Participate in on call and out of hours support, while independently managing and leading IT projects in Morocco.</p><br></li><li><p>Provide guidance on business processes across Hexcel applications, leveraging strong knowledge of ERP and manufacturing systems.  </p><br></li></ul><p><b><span>Qualifications:</span></b></p><br><ul><li><p>IT related Engineering degree</p><br></li><li><p>Minimum of 3 years of experience in IT support, with strong technical expertise.</p><br></li><li><p>Solid knowledge of PC hardware technologies, including installation, maintenance, and repair.</p><br></li><li><p>Strong understanding of current Windows operating systems for both servers and workstations.</p><br></li><li><p>Effective analytical and problem-solving skills, with the ability to take initiative and resolve recurring issues.</p><br></li><li><p>Demonstrated experience training or coaching users on IT solutions across all levels of the organisation.</p><br></li><li><p>Customer focused attitude with the ability to interact professionally and proactively with users at all levels.</p><br></li><li><p>Ability to manage projects and communicate clearly with diverse stakeholders, supported by excellent written and verbal communication skills.</p><br></li><li><p>Proficiency in English required; French is an asset. Flexibility to work additional hours when needed based on business demands.</p><br></li></ul><p><span>Candidates must be eligible to work in the country where the position is based. Hexcel (NYSE: HXL) is a global leader in advanced composites technology, a leading producer of carbon fiber, and the world leader in honeycomb manufacturing for the commercial aerospace industry.</span></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p> <strong>Coface</strong> is characterized by a predominantly <strong>collaborative culture</strong>, placing people, trust and quality professional relationships at the core of its operations. A close management approach encourages guidance, empowerment and skills development within a supportive environment. This culture is strongly complemented by a <strong>competitive dimension</strong>, focused on performance, results and customer orientation. It is also supported by a structured <strong>organizational foundation</strong> ensuring rigor and reliability, while a more moderate <strong>innovation component</strong> contributes to adaptability and continuous improvement. </p><br><br> <br> Job : <p><strong>As we strengthen our presence in the information market, we are looking for a motivated Account Manager to help us develop our pipeline and support our growth in the Moroccan and African markets.</strong></p><br><br><p>The Account Manager will play a key role in our sales process by qualifying leads and carrying out prospecting actions to identify new business opportunities.</p><br><br><p><strong>Main Responsibilities:</strong></p><br><br><ul><li><strong>Deployment of commercial strategy:</strong> Design and implement an action plan aligned with objectives and macro/microeconomic trends.</li><li><strong>Active prospecting:</strong> Identify and engage new clients through calls, professional networks, events, and partnerships.</li><li><strong>Needs analysis:</strong> Understand the local market's commercial information needs and propose suitable solutions.</li><li><strong>Promotion of Business Information solutions:</strong> Highlight URBA360 and the Quality Label financial excellence certification as levers for performance and trust.</li><li><strong>Monitoring &amp; Reporting:</strong> Ensure objectives are met, negotiate and finalize contracts, and monitor customer satisfaction.</li><li><strong>Competitive intelligence:</strong> Analyze competitor actions to adjust the strategy accordingly.</li><li><strong>Digitalization:</strong> Master Coface tools (Icon/URBA, Broker Portal, EL Portal, Cofanet, EDM).</li><li><strong>Service Quality:</strong> Ensure KPI achievement and optimize the integration of commercial information.</li></ul> <br> Required profile : <ul><li><strong>Experience</strong>: 3 to 5 years in B2B commercial development or business development, with a focus on the Maghreb region market.</li><li><strong>Interpersonal Skills</strong>: Strong ability to build and maintain trusting relationships.</li><li><strong>Communication</strong>: Excellent oral and written communication skills, with strong interpersonal abilities.</li><li><strong>Client Orientation</strong>: Ability to understand client needs and match them with our solutions.</li><li><strong>Motivation</strong> and tenacity, with a <strong>proactive and results-oriented</strong> mindset.</li><li><strong>Technical Skills</strong>: Proficiency in Excel tools for reporting and analysis.</li></ul> <br><br> </div>

<p>Define and maintain validation and test plans. Manage test campaigns, resources, and vehicle availability. Monitor test progress and prepare validation reports. Track open issues and coordinate corrective action plans until closure. Lead validation activities for: Connectivity Access Start Vehicle Entry Systems Theft Protection Systems Alarm Systems Support HW/SW integration and validation on new software and hardware releases. Ensure configuration and deliverable traceability through PLM tools. Coordinate with cross-functional teams, suppliers, and project stakeholders. Contribute to safety and quality compliance activities in line with automotive standards.</p><p><strong>Desired Candidate Profile</strong></p><p>Maitrise de PLM Test planning, execution, and reporting. Automotive system validation and troubleshooting. Open issue management and project follow-up. Connectivity Access and Start systems. Vehicle Entry, Alarm, and Theft Protection systems. Experience with PLM. Knowledge of automotive electronic architectures and embedded systems. Understanding of Functional Safety processes (ISO 26262 is a plus). Strong analytical, communication, and coordination skills.</p>

<p>AVL Maroc SARL AU offers a job in Morocco (MA) as Thermal Management Systems Engineer (Sala Al Jadida) We are looking for a Thermal Management Systems Engineer to join our engineering team and contribute to the development, integration, simulation, and validation of advanced thermal and energy management systems. The ideal candidate has a strong background in systems engineering and thermal engineering , combined with experience in system simulation, validation, and control strategies . You will work across multiple engineering disciplines, coordinate technical activities, and lead technical working groups to ensure system-level performance and robustness.</p><p>YOUR RESPONSIBILITIES:</p><ul><li>Define, manage, and maintain system requirements throughout the development lifecycle.</li><li>Perform functional analysis and contribute to system architecture definition.</li><li>Lead Verification &amp; Validation (V&amp;V) activities at system level.</li><li>Manage system interfaces and ensure technical consistency across subsystems.</li><li>Develop and analyze thermal and energy management systems .</li><li>Perform 0D/1D modeling and system-level simulations to assess and optimize system performance.</li><li>Contribute to the development and refinement of control strategies and control laws .</li><li>Support calibration, validation, and troubleshooting activities using tools such as MATLAB/Simulink and INCA .</li><li>Analyze test and simulation data to identify performance gaps and propose technical solutions.</li><li>Coordinate cross-functional engineering activities and facilitate technical working groups .</li><li>Support technical decision-making through system-level analysis, simulations, and data-driven recommendations.</li></ul><p>We offer :</p><ul><li>Be part of our pioneering work together with our customers we shape the future of mobility!</li><li>Our technical and personal onboarding concept will help you to hop on easily.</li><li>We support lifelong learning: educate yourself, apply your knowledge and get creative.</li><li>Mobile working, flexible worktime and modern workplaces are part of our DNA.</li><li>We are deeply rooted in our values: respectful communication, care, openness, passion, and trust</li><li>Cafe and restaurant in the office building</li><li>Employee events</li><li>If you have these qualifications and are looking for a new challenge, we encourage you to apply to discuss it further! Interested?</li><li>If so, please use our online application tool to send your application to AVL!</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Degree in Mechanical Engineering, Automotive Engineering, or a related field.</li><li>Technical Skills &amp; Expertise<ul><li>Systems Engineering</li><li>Requirements Management</li><li>Verification &amp; Validation (V&amp;V)</li><li>Functional Analysis</li><li>System Architecture</li><li>System Interface Management</li><li>MBSE / SysML knowledge is a plus</li><li>Thermal Engineering &amp; Modeling</li><li>Thermal and energy systems</li><li>Heat transfer fundamentals</li><li>Vehicle or system thermal management</li><li>0D</li></ul></li><li>Strong understanding of vehicle dynamics, powertrain systems, and control strategies.</li><li>Strong data analysis and interpretation skills.</li><li>Good problem-solving abilities and analytical mindset.</li><li>Vehicle testing and driving evaluation experience is a plus.</li><li>Good communication and teamwork skills.</li><li>knowledge of automotive diagnostics (OBD, Trouble codes)</li><li>Understanding of ECU systems.</li><li>Good analytical and problem-solving skills.</li><li>Experience in diagnostics, validation, or calibration is a plus</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>Alten Maroc </strong>is defined by a deeply <strong>collaborative</strong> culture, focused on people, trust, and strong team support, with hands-on managers who guide and develop talent.<br> This environment is enhanced by a strong drive for <strong>innovation</strong>, encouraging creativity, initiative, and experimentation across projects.<br> A structured and disciplined organization ensures <strong>efficiency</strong>, rigor, and quality in engineering delivery.<br> <strong>Performance</strong> and ambition are part of the culture as well, supporting collective success while maintaining a positive and caring atmosphere. </p><br><br> <br> Job : <p>We are seeking a skilled <strong>Test and Validation Engineer </strong>to join our team, focusing on <strong>Hardware-in-the-Loop</strong> <strong>(HIL)</strong> testing for embedded systems within the automotive sector.</p><br><br><p>The successful candidate will be responsible for ensuring the performance, reliability, and compliance of automotive electronic control units (ECUs) and systems through rigorous validation and testing on HIL benches:</p><br><br><ul><li>Design and develop test cases to validate automotive ECUs and subsystems on HIL platforms.</li><li>Execute validation campaigns to ensure compliance with system requirements and specifications.</li><li>Troubleshoot and resolve issues with HIL benches, ensuring smooth testing operations.</li><li>Regularly update simulation models and test scenarios to reflect evolving system requirements.</li><li>Develop automated test scripts using tools like Python, CAPL, or MATLAB to streamline validation processes.</li><li>Integrate test cases into Continuous Integration/Continuous Deployment (CI/CD) pipelines for efficient testing workflows.</li><li>Analyze test results to identify issues in software or hardware performance.</li><li>Provide detailed test reports, including test coverage, defect trends, and validation status.</li><li>Validate communication protocols (e.g., CAN, LIN, FlexRay, Ethernet) and system interactions.</li><li>Ensure that all testing activities comply with automotive standards such as ISO 26262, ASPICE, and relevant OEM guidelines.</li></ul> <br> Required profile : <ul><li>Master's degree (BAC+5) from an engineering school or university specializing in embedded systems, or justifying an equivalent significant experience.</li></ul><p><strong>Experience: </strong>3-5 years of experience</p><br><br><p><strong>Required skills:</strong></p><br><br><ul><li>Hands-on experience with HIL testing tools such as dSPACE, Vector CANoe, NI VeriStand, or ETAS.</li><li>Proficiency in automotive communication protocols (CAN, LIN, UDS, FlexRay) and related tools.</li><li>Strong knowledge of test scripting languages like Python, CAPL, or MATLAB/Simulink.</li><li>Familiarity with electrical and electronic systems in vehicles, including sensors, actuators, and ECUs.</li><li>Experience in developing and executing validation test plans.</li><li>Ability to analyze system behavior and diagnose root causes of defects.</li><li>Strong english communication skills</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>Alten Maroc </strong>is defined by a deeply <strong>collaborative</strong> culture, focused on people, trust, and strong team support, with hands-on managers who guide and develop talent.<br> This environment is enhanced by a strong drive for <strong>innovation</strong>, encouraging creativity, initiative, and experimentation across projects.<br> A structured and disciplined organization ensures <strong>efficiency</strong>, rigor, and quality in engineering delivery.<br> <strong>Performance</strong> and ambition are part of the culture as well, supporting collective success while maintaining a positive and caring atmosphere. </p><br><br> <br> Job : <ul><li>Define and maintain validation and test plans.</li><li>Manage test campaigns, resources, and vehicle availability.</li><li>Monitor test progress and prepare validation reports.</li><li>Track open issues and coordinate corrective action plans until closure.</li><li>Lead validation activities for:</li><li>Connectivity Access Start</li><li>Vehicle Entry Systems</li><li>Theft Protection Systems</li><li>Alarm Systems</li><li>Support HW/SW integration and validation on new software and hardware releases.</li><li>Ensure configuration and deliverable traceability through PLM tools.</li><li>Coordinate with cross-functional teams, suppliers, and project stakeholders.</li><li>Contribute to safety and quality compliance activities in line with automotive standards</li></ul> <br> Required profile : <ul><li>Proficiency in PLM</li><li>Test planning, execution, and reporting.</li><li>Automotive system validation and troubleshooting.</li><li>Open issue management and project follow-up.</li><li>Connectivity Access and Start systems.</li><li>Vehicle Entry, Alarm, and Theft Protection systems.</li><li>Experience with PLM.</li><li>Knowledge of automotive electronic architectures and embedded systems.</li><li>Understanding of Functional Safety processes (ISO 26262 is a plus).</li><li>Strong analytical, communication, and coordination skills.</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>At Mindera, we believe in building software that improves lives.<br> As a Senior AI Engineer for AI Systems you own the machinery that makes our accelerators reliable and reusable: the agent harness, orchestration, the platform-agnostic core, the evaluation infrastructure, and the observability that tells us whether a change made things better or worse.<br> You are the reason delivery teams can trust output from a non-deterministic system.<br> What you'll own: The reusable accelerator core and the multi-agent workflows built on it.<br> Agent design across coding, planning, review, and testing agents, with tool-calling and human-in-the-loop where it earns its place.<br> The evaluation pipelines and telemetry that make quality measurable and regressions visible.<br> Reliability, cost control, and observability for agentic systems in real use.<br> The Things We Really Care About: Health Insurance , because health comes first.<br> Flexible working hours.<br> Open holidays , take the time you need for yourself.<br> Profit distribution for everyone.<br> Mindera Annual Trip , Sports, and sharing groups to connect and have fun!<br> Training &amp; conferences , create your own training plan.<br> Other Good Things: Choose Laptop &amp; Peripherals that best suit your needs.<br> Hotspot with unlimited usage , for work or Netflix ;) Remote culture: We have an office in Casablanca, but Minders work remotely from all over Morocco.<br> At the offices , we have a wide range of snacks to keep you fed and healthy and partnerships with local businesses.<br> Culture Most of all you get to work with a bunch of great people, where the whole team owns the project together in a politics-free environment.<br> Our culture reflects our lean and self-organization attitude.<br> We encourage our colleagues to take risks, make decisions, work in a collaborative way and talk to everyone to enhance communication.<br> Freedom and Responsibility go hand in hand, and we value commitment, feedback, and empathy.<br> About Mindera At Mindera we use technology to build products we are proud of, with people we love.<br> Software Engineering Applications, including Web and Mobile, are at the core of what we do at Mindera.<br> We partner with our clients to understand their products and deliver high-performance, resilient and scalable software systems that create an impact in their users and businesses across the world.<br> You get to work with a bunch of great people, where the whole team owns the project together.<br> Our culture reflects our lean and self-management attitude.<br> We encourage our colleagues to take risks, make decisions, work in a collaborative way and talk to everyone to enhance communication.<br> We are proud of our work and we love to learn all and everything while navigating through an Agile, Lean and collaborative environment.<br> Check out our Blog and our Handbook!<br> Our offices are located: Casablanca, Morocco | Porto, Portugal | Aveiro, Portugal | Coimbra, Portugal | Leicester, UK | San Diego, USA | San Francisco, USA | Chennai, India | Bengaluru, India | Cluj-Napoca, Romania | Blumenau, Brazil.<br> Key Qualifications: At least 6 years of professional experience relevant for the role (probably a mix of AI Engineering and Software Deveopment).<br> Can deploy a working customer facing app themselves including devops, front end, backend etc Has experience building a production app which was modern, could handle scale, fast, responsive etc AI SDLC in production experience Real depth in LLM application engineering: prompt design, function calling, structured outputs, RAG, vector stores, with the Anthropic and OpenAI APIs.<br> Evaluation-driven development as a core habit, not an afterthought.<br> You treat evals as the source of truth.<br> Experience building agentic systems end to end: systems that plan, write code, validate their own output, and improve over time.<br> Familiar with the orchestration landscape (LangGraph, LlamaIndex, AutoGen, CrewAI) and opinionated about when a thin custom harness beats a framework.<br> Working fluency with at least one cloud data platform and SQL: enough to build eval and verification infrastructure that your applied-data counterpart fills with domain rules.<br> You do not need to be the deepest data expert in the room.<br></span> </div>

<p><font dir="auto" ><font dir="auto" >1. Management of L2 teams</font></font></p><p><font dir="auto" ><font dir="auto" >Direct management of Level 2 teams</font></font></p><p><font dir="auto" ><font dir="auto" >Managing workload, capacity, and resource allocation</font></font></p><p><font dir="auto" ><font dir="auto" >Incident dispatch and prioritization</font></font></p><p><font dir="auto" ><font dir="auto" >Definition and monitoring of individual and collective objectives</font></font></p><p><font dir="auto" ><font dir="auto" >Supporting employees in their career development</font></font></p><p><font dir="auto" ><font dir="auto" >development and monitoring of skills development plans</font></font></p><p><font dir="auto" ><font dir="auto" >2. Training and skills development</font></font></p><p><font dir="auto" ><font dir="auto" >Construction and monitoring of the teams' training plan</font></font></p><p><font dir="auto" ><font dir="auto" >Development of versatility and functional coverage</font></font></p><p><font dir="auto" ><font dir="auto" >Supporting the transformation towards a comprehensive and cross-functional support model</font></font></p><p><font dir="auto" ><font dir="auto" >Promoting the use of AI and automation tools in daily activities</font></font></p><p><font dir="auto" ><font dir="auto" >3. Knowledge Management</font></font></p><p><font dir="auto" ><font dir="auto" >Enrichment, structuring and maintenance of the knowledge base</font></font></p><p><font dir="auto" ><font dir="auto" >Definition of documentation and capitalization standards</font></font></p><p><font dir="auto" ><font dir="auto" >Use of Group tools (ServiceNow, Teams, SharePoint, Copilot) to ensure the dissemination and sustainability of knowledge</font></font></p><p><font dir="auto" ><font dir="auto" >Implementation of a Knowledge-Centered Support approach</font></font></p><p><font dir="auto" ><font dir="auto" >4. Operational Excellence</font></font></p><p><font dir="auto" ><font dir="auto" >Facilitating continuous improvement of Level 2 support</font></font></p><p><font dir="auto" ><font dir="auto" >Management of corrective and preventive actions</font></font></p><p><font dir="auto" ><font dir="auto" >Coordination of activities between L2 and L3 teams</font></font></p><p><font dir="auto" ><font dir="auto" >Monitoring of requests for expertise and development escalated to higher-level teams</font></font></p><p><font dir="auto" ><font dir="auto" >5. Incident Management and Governance</font></font></p><p><font dir="auto" ><font dir="auto" >Active participation in processes: Incident Management Problem Management Major Incident Management</font></font></p><p><font dir="auto" ><font dir="auto" >Coordination of inter-team problem-solving actions</font></font></p><p><font dir="auto" ><font dir="auto" >Facilitating operational governance bodies with stakeholders</font></font></p><p><font dir="auto" ><font dir="auto" >Identification and reporting of friction points, risks and improvement needs</font></font></p><p><font dir="auto" ><font dir="auto" >6. Performance Management</font></font></p><p><font dir="auto" ><font dir="auto" >Definition and monitoring of operational KPIs</font></font></p><p><font dir="auto" ><font dir="auto" >Production of dashboards and management reporting</font></font></p><p><font dir="auto" ><font dir="auto" >Analysis of trends, volumes, service quality and user satisfaction</font></font></p><p><font dir="auto" ><font dir="auto" >Proposal for continuous improvement plans</font></font></p><p><font dir="auto" ><font dir="auto" >7. Recruitment and onboarding</font></font></p><p><font dir="auto" ><font dir="auto" >Identification of resource needs</font></font></p><p><font dir="auto" ><font dir="auto" >Participation in the recruitment processes</font></font></p><p><font dir="auto" ><font dir="auto" >Selection of profiles aligned with Level 2 needs and the Group's strategic directions</font></font></p><p><font dir="auto" ><font dir="auto" >Organizing and managing the onboarding of new employees</font></font></p><p><strong>Desired Candidate Profile</strong></p><font dir="auto" ><font dir="auto" >Degree: Master's degree in Computer Science, 8 years of experience. Languages: Fluent French and English required. Experience: Significant experience in managing technical teams and providing IT support. Technical Skills: Proficiency in IT service management tools (ServiceNow, SharePoint, Teams, Copilot). Soft Skills: Leadership, analytical skills, prioritization, communication.</font></font>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Groupe Label'Vie - Carrefour</strong> is characterized by a culture strongly rooted in <strong>collaboration</strong>, where people, teamwork, and supportive leadership play a central role. The company promotes a collaborative environment built on trust, accountability, and talent development, enabling employees to contribute fully to collective success. This people-centered approach is complemented by a strong focus on <strong>performance</strong>, encouraging achievement and results-driven excellence, as well as a structured organization that ensures efficiency and service quality. Innovation further strengthens this balance by fostering adaptability and continuous improvement. Together, these dimensions create a dynamic, engaging, and high-performing workplace. </p><br><br> <br> Job : Assigned to the non-merchant purchasing department, your mission is to negotiate IT purchases while reducing expenses and costs. Ensure that purchases support the company's overall strategy in terms of operational efficiency and sustainability.<br>To do this, your areas of responsibility are:<br>&nbsp;<br><ul><li>Collaborate closely with the IT department to identify their needs and ensure that purchases meet operational requirements.</li><li>Diversify and expand the supplier panel to meet internal needs.</li><li>Launch calls for tender, analyze proposals, and select suppliers based on cost, quality, and deadline criteria.</li><li>Submit "supplier/service provider" proposals to client entities and challenge them on the final choice.</li><li>Participate in drafting contracts in collaboration with the legal department.</li><li>Regularly evaluate supplier performance and analyze internal satisfaction levels.</li><li>Monitor new market practices and trends to remain competitive.</li><li>Ensure that purchases comply with current regulations.</li><li>Propose solutions to improve purchasing processes and increase the department's efficiency.</li></ul> <br> Required profile : <p>With a Master's degree (Bac+5) in Purchasing/Supply Chain, you have over 8 years of proven experience in which you have developed the following skills:</p><br><br><ul><li>Ability to anticipate market trends, assess risks, and make strategic decisions.</li><li>Ability to develop a strategy and manage it from start to finish.</li><li>Negotiation skills.</li><li>Ability to create and maintain strategic partnerships with suppliers.</li></ul><p>Good interpersonal and communication skills, analytical skills are the assets and key success factors for this position.</p><br><br> <br><br> </div>

<p><font dir="auto" ><font dir="auto" >EE Configuration Management: Develop and maintain EE Complexity Matrices using Stellantis Excel models. Identify and manage Configuration Elements (CEs) applicable to project and program architectures. Build vehicle envelope configurations, propulsion variants, and associated subsystems. Analyze and utilize generic and specific data necessary for defining Top Hat project configurations. Ensure the consistency of configuration data throughout the project lifecycle.</font></font></p><p><font dir="auto" ><font dir="auto" >Diversity Management</font></font></p><ul><li><font dir="auto" ><font dir="auto" >Participate in diversity management committees.</font></font></li><li><font dir="auto" ><font dir="auto" >Justify and validate the new configuration elements submitted.</font></font></li><li><font dir="auto" ><font dir="auto" >Ensure the homogeneity and consistency of diversity choices between the different projects.</font></font></li><li><font dir="auto" ><font dir="auto" >Collaborating with architects and design teams to ensure the relevance of the chosen configurations.</font></font></li><li><font dir="auto" ><font dir="auto" >Capitalize on and share feedback related to diversity management.</font></font></li></ul><p><font dir="auto" ><font dir="auto" >Coordination and interfaces</font></font></p><ul><li><font dir="auto" ><font dir="auto" >Ensure close collaboration with: Architecture Project Chief (Top Hat)</font></font></li><li><font dir="auto" ><font dir="auto" >Architects from the Global Generic Architecture team</font></font></li><li><font dir="auto" ><font dir="auto" >functional design teams</font></font></li><li><font dir="auto" ><font dir="auto" >EE Architecture Experts</font></font></li></ul><p><strong>Desired Candidate Profile</strong></p><h2><font dir="auto" ><font dir="auto" >Qualifications</font></font></h2><p><font dir="auto" ><font dir="auto" >Bac+5 training in electronics, embedded systems, industrial computing or equivalent.</font></font></p><h2><font dir="auto" ><font dir="auto" >Experience</font></font></h2><p><font dir="auto" ><font dir="auto" >Junior profile (0-3 years of experience).</font></font></p><ul><li><font dir="auto" ><font dir="auto" >First experience in the automotive industry appreciated.</font></font></li><li><font dir="auto" ><font dir="auto" >Experience or internship in electrical/electronic architecture is a plus.</font></font></li></ul><h2><font dir="auto" ><font dir="auto" >Technical skills</font></font></h2><ul><li><font dir="auto" ><font dir="auto" >Vehicle electrical &amp; electronic architecture.</font></font></li><li><font dir="auto" ><font dir="auto" >Product configuration management.</font></font></li><li><font dir="auto" ><font dir="auto" >Diversity Management.</font></font></li><li><font dir="auto" ><font dir="auto" >Analysis of complex technical data.</font></font></li><li><font dir="auto" ><font dir="auto" >Advanced Excel skills.</font></font></li><li><font dir="auto" ><font dir="auto" >Knowledge of automotive development processes.</font></font></li><li><font dir="auto" ><font dir="auto" >Reading and understanding system and functional architectures.</font></font></li></ul><h2><font dir="auto" ><font dir="auto" >Tools</font></font></h2><ul><li><font dir="auto" ><font dir="auto" >Microsoft Office Suite (Advanced Excel).</font></font></li><li><font dir="auto" ><font dir="auto" >Stellantis tools and references.</font></font></li><li><font dir="auto" ><font dir="auto" >EE configuration and architecture management tools.</font></font></li></ul><h2><font dir="auto" ><font dir="auto" >Behavioral skills</font></font></h2><ul><li><font dir="auto" ><font dir="auto" >Strong analytical and synthesis skills.</font></font></li><li><font dir="auto" ><font dir="auto" >Rigour and a sense of organisation.</font></font></li><li><font dir="auto" ><font dir="auto" >Autonomy.</font></font></li><li><font dir="auto" ><font dir="auto" >Ability to work in a multicultural environment.</font></font></li><li><font dir="auto" ><font dir="auto" >Excellent coordination and communication skills.</font></font></li><li><font dir="auto" ><font dir="auto" >Collaborative spirit and results orientation.</font></font></li></ul><h2><font dir="auto" ><font dir="auto" >LANGUAGES</font></font></h2><ul><li><font dir="auto" ><font dir="auto" >Fluent professional English (spoken and written).</font></font></li><li><font dir="auto" ><font dir="auto" >French appreciated.</font></font></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>Alten Maroc </strong>is defined by a deeply <strong>collaborative</strong> culture, focused on people, trust, and strong team support, with hands-on managers who guide and develop talent.<br> This environment is enhanced by a strong drive for <strong>innovation</strong>, encouraging creativity, initiative, and experimentation across projects.<br> A structured and disciplined organization ensures <strong>efficiency</strong>, rigor, and quality in engineering delivery.<br> <strong>Performance</strong> and ambition are part of the culture as well, supporting collective success while maintaining a positive and caring atmosphere. </p><br><br> <br> Job : <p>The PMA Cost Reduction Pilot manages and coordinates cost reduction initiatives on a vehicle sub-system or a component family.</p><br><br><p>It transforms optimization ideas into concrete, planned, and executable projects, while ensuring coordination between technical teams, purchasing, and program teams.</p><br><br><p>The role acts as an operational pivot, ensuring effective implementation, monitoring of economic gains, and adherence to the deployment timelines of optimization actions.</p><br><br><p><strong><u>Key Responsibilities:</u></strong></p><br><br><ul><li>Identify and structure cost reduction opportunities on a vehicle sub-system or component family.</li><li>Transform optimization ideas into concrete projects with planning, milestones, and deliverables.</li><li>Lead the implementation of cost reduction actions in coordination with engineering, purchasing, and program teams.</li><li>Analyze mechatronic modules and components to identify technical or industrial optimization paths.</li><li>Ensure monitoring of economic gains, reporting, and escalation of risks or blockages.</li><li>Guarantee compliance with deadlines and cost reduction objectives defined by the program.</li></ul> <br> Required profile : <p><strong>Profile:</strong></p><br><br><p>Degree in Mechanical, Mechatronics, Electromechanical Engineering, or equivalent.</p><br><br><p>0 to 1 year of experience in the automotive or mobility industry.</p><br><br><p><u>Experience in:</u></p><br><br><ul><li>Development of mechatronic modules or components</li><li>Cost reduction / value engineering</li><li>Technical coordination or project management</li></ul><p><strong>Hard Skills:</strong></p><br><br><ul><li>Knowledge of vehicle systems and modules</li><li>Understanding of mechatronic components</li><li>Cost reduction / value analysis / value engineering methodologies</li><li>Technical component analysis</li><li>Technical project management</li><li>Interaction with purchasing and suppliers</li><li>Reading and understanding technical documents (CAD, BOM, specifications)</li></ul><p><u>Tools:</u></p><br><br><ul><li>Advanced Excel / gain tracking</li><li>PLM / BOM management</li><li>Project management tools.</li></ul><p><strong>Soft Skills:</strong></p><br><br><ul><li>Strong cross-functional coordination ability</li><li>Analytical and solution-oriented mindset</li><li>Ability to transform ideas into concrete actions</li><li>Effective communication with technical and purchasing teams</li><li>Focus on results and economic performance</li><li>Autonomy and proactivity</li><li>Negotiation and influencing skills</li></ul><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p>As part of its development, MOORE is looking for a Junior Certification Analyst to join a team working with Canadian clients.</p><br><br><p>&nbsp;Casablanca | Canadian Market</p><br><br><p><strong>Your main tasks:</strong></p><br><br><p>• Participate in the preparation of T2 tax returns<br>• Verify accounting and tax data<br>• Participate in the preparation and review of certification files<br>• Verify supporting documents and various calculations<br>• Collaborate with the accounting team to correct any anomalies<br>• Participate in process improvement</p><br><br> <br> Required profile : <p>Profile sought:</p><br><br><p>• Master's degree (Bac+5) in Accounting, Finance, Audit, or a similar field<br>• Junior profile, with first experience in a firm or significant internships<br>• Good knowledge of accounting and taxation<br>• Knowledge of CaseWare is a plus<br>• Knowledge of Canadian taxation or T2 returns is an asset<br>Rigor, organization, analytical mind, and attention to detail<br>• Good ability to work in a team<br>• Very good level of French - professional English: an asset</p><br><br><br><p>Assets for success in this role<br>- Experience within a firm specializing in Canadian accounting.<br>- Understanding of IFRS or NCECF standards.<br>- Strong ability to identify anomalies and secure declarations.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2><div class="t-break" data-jb-field="description"><div dir="rtl">Job Description<p>Company Information</p><br><p>About LEONI</p><br><p><strong>LEONI</strong> is a global leader in providing products, solutions, and services related to energy and data management in the automotive industry.</p><br><p>The company employs approximately <strong>86,000 employees in 21 countries</strong>, generating consolidated sales of <strong>3.9 billion euros in 2025</strong> (excluding the former <strong>Automotive Cable Solutions</strong> division).</p><br><p>LEONI is considered one of the leading global suppliers of complex electrical connection systems and customized wiring harnesses for the automotive sector.</p><br><p>Since <strong>2025</strong>, LEONI has been part of the <strong>Luxshare Group</strong>, a global technology group headquartered in China.</p><br><p>Together, we shape the future of mobility and the automotive industry.</p><br><p><strong>Join us and be part of the future of the automotive industry!</strong></p><br><br><br>Experience and Qualifications<ul><li>Seriousness, discipline, and the ability to work within a team.</li><li>Willingness to work shift systems.</li><li>Ability to learn and adhere to work instructions.</li></ul><br><br>Benefits<ul><li>With or without a diploma -</li></ul><br></div></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>Prevas</strong> is characterized by a <strong>strong organizational culture</strong>, where structure, reliability and process efficiency are central to its operations. The company values a well-defined framework supported by leadership that ensures consistency and operational performance. This foundation is complemented by a <strong>collaborative dimension</strong>, promoting teamwork, trust and employee development. A performance-driven mindset and openness to innovation further complete this balance, supporting both results and adaptability. </p><br><br> <br> Job : <p>As part of our organizational evolution and digital transformation goals, we are recruiting an Information Systems Manager.</p><br><br><p>Reporting to the Management, you will be responsible for steering and developing the information system, while supporting business units in their digitalization projects and tool improvements.</p><br><br><p><strong>Your missions: </strong></p><br><br><p><u><strong>1. Systems, data, and applications</strong></u></p><br><br><p>- Manage and develop business systems and applications.<br>- Oversee databases, SQL queries, extractions, and reporting.<br>- Ensure the availability, reliability, and security of data and systems.</p><br><br><p><u><strong>2. IT projects and digital transformation</strong></u></p><br><br><p>- Lead IT projects and the evolution of IT solutions.<br>- Monitor the Student Insurance digital platform.<br>- Support teams in digital transformation projects and change management.</p><br><br><p><u><strong>3. IT Support and partners</strong></u></p><br><br><p>- Supervise user support and incident tracking.<br>- Coordinate with software vendors, service providers, and IT partners.<br>- Contribute to the continuous improvement and performance of the information system.</p><br><br> <br> <br> Required profile : <p><u><strong>Profile sought:</strong></u></p><br><br><p>- Bachelor's or Master's degree in Computer Science, Information Systems, or equivalent.<br>- Proven experience in information systems management and IT project leadership.<br>- Good command of databases and SQL.<br>- Experience in managing business applications and/or digital platforms.<br>- Analytical mindset, organized, autonomous, and good coordination skills.</p><br><br><p><u><strong>Benefits and work environment:</strong></u></p><br><br><p>- A key role within a growing firm.<br>- A dynamic and structured work environment.<br>- Competitive salary with annual bonus.<br>- Continuous training program and internal career development opportunities.<br>- Attractive social benefits: CNSS, CIMR, Mutual Insurance...</p><br><br> <br><br> </div>

<p> <strong>JOB SUMMARY</strong> </p> <p> </p> <p>As a member of the property management staff, contributes advanced knowledge and skill in technology and general hospitality business knowledge to support the property and technology Information Resources objectives. Position is responsible to the property for all technology planning, decision-making, implementation, and maintenance. May manage property systems technicians and interfaces with vendors, owners, Executive Committee and property staff.</p> <p> </p> <p> <strong>CORE WORK ACTIVITIES</strong> </p> <p> </p> <p> <strong>Ensuring Client Technology Needs are Met</strong> </p> <p> Uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.</p> <p> Monitors, verifies and manages the acquisition and maintenance of property based systems.</p> <p> Analyzes information, identifies current and potential problems and proposes solutions.</p> <p> Maintains, inspects and repairs equipment.</p> <p> Inspects and verifies the maintenance of the equipment or the environment.</p> <p> Verifies that computer and network operations are monitored at the property, backup/recovery functions are performed on scheduled basis and administration functions for hardware, operating and application systems are maintained and completed on consistent basis.</p> <p> Manages IR activities to ensure the property infrastructure and applications systems are functional at all times.</p> <p> Verifies solutions are consistent with the client's needs and brand specific IR environment.</p> <p> Administers and maintains mail and email.</p> <p> Maintains inventories and manages IT hardware/software.</p> <p> Provides Internet support and maintenance (if applicable)</p> <p> Provides cable management support.</p> <p> Generates systems communications for property users to introduce new applications, provide user tips, alert users of system problems and inform staff of progress or status.</p> <p> Consults on specific application issues or hardware/software problems.</p> <p> Provides feedback to Lodging IR on application functional performance and system performance.</p> <p> </p> <p> <strong>Managing Projects and Policies </strong> </p> <p> Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.</p> <p> Monitors processes and evaluating information according to SOP and LSOP requirements.</p> <p> Enforces IR policies and standards protecting company hardware, software and other resources at the property.</p> <p> Directs maintenance of equipment and installed software applications inventory for property ensuring compliance with licensing regulations.</p> <p> </p> <p> <strong>Maintaining Information Systems and Technology Goals</strong> </p> <p> Develops specific goals and plans to prioritize, organize, and accomplish your work.</p> <p> Performs an assessment of needs, ensuring compliance with brand specific standards, budget and capital requirements.</p> <p> Determines priorities, schedules, plans and necessary resources to ensure completion of any property projects on schedule and according to specification.</p> <p> Verifies problems are correctly reported, routed, tracked and solved, with the system user being informed of situation at all times.</p> <p> Verifies proper asset management.</p> <p> Performs on-site monitoring of all projects.</p> <p> Verifies that regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicates expectations, recognizes performance and produces desired business results.</p> <p> </p> <p> <strong>Demonstrating and Applying IR Knowledge </strong> </p> <p> Keeps up-to-date technically and applies new knowledge to your job.</p> <p> Demonstrates knowledge of job-relevant issues, products, systems, and processes.</p> <p> Provides technical expertise and support.</p> <p> </p> <p> <strong>Leading IR Team </strong> </p> <p> Serves as a role model to demonstrate appropriate behaviors.</p> <p> Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</p> <p> Celebrates successes and publicly recognizes the contributions of team members.</p> <p> Provides a technical perspective to information needs along with cost/benefits understanding in an influencing role.</p> <p> </p> <p> <strong>Managing and Conducting Human Resource Activities </strong> </p> <p> Verifies employees are treated fairly and equitably.</p> <p> Verifies property policies are administered fairly and consistently.</p> <p> </p> <p><br></p><p><strong>Desired Candidate Profile</strong></p><p> <strong>Education and Experience</strong> </p> <p> BS/BA or equivalent work experience. Additionally, 3-5 years experience in like position.</p> <p> Previous experience in IR Global Field Services or Marriott Systems Support desirable.</p> <p> System-related professional certifications desired.</p>

<p>Supervision Under the direct supervision of the Information technology Senior Assistant, and overall supervision of the Head of Resources Management, and in close coordination with the Regional ICT Officer and relevant central ICT units. Provide first line ICT support to end users and assist in ensuring that ICT incidents and service requests are addressed in line with established service levels. a. Receive, update and close user requests and incidents in the helpdesk ticketing system. b. Provide Tier 1 technical support, including basic troubleshooting and immediate solutions where possible. c. Record actions taken and information related to incidents and service requests. d. Assist in identifying recurring issues and support resolution efforts. e. Escalate unresolved or complex issues to the supervisor or Regional Office in accordance with established procedures. Assist in the preparation and maintenance of ICT documentation, user guides and reference materials. Provide basic support for IOM corporate applications and other internally developed systems. Assist in the installation, basic configuration, troubleshooting and maintenance of ICT equipment, including networks, conferencing systems, telephony, physical security and related devices. Support the installation, relocation and servicing of ICT hardware and assist in managing user accounts under supervision. Assist in responding to information security incidents, report risks and issues, and escalate security related matters to relevant ICT teams when required. Assist in updating operating systems, software patches and device firmware to help maintain system security and protection against vulnerabilities. Support the implementation of IOM ICT standards, policies and guidelines related to ICT services, systems, equipment usage, procurement and information security. Perform other related duties as assigned by the supervisor.</p><p><strong>Desired Candidate Profile</strong></p><p>Completed secondary education (high school diploma) with relevant training in information technology, computer science, systems or a related field, or University degree in computer science, systems engineering or a related discipline. Certification in any of the following (CCNA, ITIL V4, MS AZ-900, MS AZ-104) is an advantage.</p>