We're seeking a dedicated and enthusiastic Customer Service Agent to join our growing team, specifically focused on supporting our valued US accounts. In this role, you'll play a vital role in ensuring exceptional customer service experiences across various communication channels.
Your Responsibilities:
- Provide exceptional customer service.
- Build positive relationships.
- Problem-solving and critical thinking.
- Teamwork and collaboration.
- Adherence to standards.
We offer a comprehensive benefits package that includes:
- Competitive net salary up to 16,000 EGP + KPIs granted for the first 3 months
- Monthly bonuses and incentives up to 2,000 EGP (based on performance)
- Overnight allowance up to 1,100 EGP (depending on shift)
- Fully paid training program to equip you for success
- Transportation provided 24/7 for your convenience
- Comprehensive medical and social insurance
To be successful in this role, you'll possess the following qualifications:Fluency in English: You must possess a B2 to C1 Customer service focus: You have a genuine passion for exceeding customer expectations and delivering exceptional service. You possess a positive and empathetic approach, remaining calm and professional under pressure.Problem-solving and analytical skills: You can effectively analyze customer inquiries, identify root causes, and develop solutions that address their needs efficiently.Prioritization and time management: You are adept at prioritizing tasks and managing your time effectively in a fast-paced environment.Shift flexibility: You must be flexible with working night and overnight shifts to accommodate US customer time zones.Learning agility: You are a quick learner with a willingness to learn new technologies and processes.