وظائف خدمة عملاء في المغرب

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>ADM Value</strong> is built around a <strong>collaboration-driven culture</strong>, with a strong focus on human relationships, trust and employee development. The company promotes close leadership that encourages support, accountability and team engagement. This people-centered culture is complemented by a <strong>strong performance mindset</strong>, reflecting a clear focus on results and commitment. A structured organizational approach reinforces operational efficiency, while innovation plays a more complementary role within the company. </p><br><br> <br> Job : <p>Do you enjoy meaningful customer service and know how to build trust over the phone?</p><br><br><p>At ADM Value, we are looking for Spanish-speaking customer service advisors for a pet insurance activity.</p><br><br><p>You will work with clients who are emotionally involved: your mission will be to listen, reassure, and provide clear and reliable solutions.<br><strong>Your responsibilities</strong></p><br><br><ul><li>Contribute to a smooth and high-quality customer experience</li><li>Handle customer requests by phone with professional and empathetic communication</li><li>Listen actively, analyze the need, and provide a clear answer</li><li>Explain information simply (without jargon)</li><li>Guide the customer step-by-step in their requests</li><li>Ensure follow-up of requests until resolution</li></ul> <br> <br> Required profile : <p><strong>Profile sought</strong></p><br><br><ul><li>Perfect command of Spanish (spoken): clarity, fluency, and good communication</li><li>Customer focus: empathy, patience, and service-oriented attitude</li><li>Interest in the animal world (owning or having owned pets is a plus)</li><li>Organization and rigor in managing requests</li></ul><p>Ability to manage emotionally charged situations while maintaining professionalism<br><strong>Conditions and benefits</strong></p><br><br><ul><li>Permanent contract (CDI) from day one</li><li>Social coverage: CNSS + AMO</li><li>Fixed salary + transport allowance + meal allowance</li><li>Performance </li></ul></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p><strong>ADM Value</strong> is built around a <strong>collaboration-driven culture</strong>, with a strong focus on human relationships, trust and employee development. The company promotes close leadership that encourages support, accountability and team engagement. This people-centered culture is complemented by a <strong>strong performance mindset</strong>, reflecting a clear focus on results and commitment. A structured organizational approach reinforces operational efficiency, while innovation plays a more complementary role within the company. </p><br><br> <br> Job : <p><strong>Your main tasks:</strong></p><br><br><ul><li>Manage technical requests</li><li>You handle technical inquiries from clients by phone and email. You analyze situations, provide appropriate solutions, and ensure rigorous follow-up until resolution, while guaranteeing a high level of satisfaction.</li><li>Respond to sales inquiries</li><li>You assist clients with their information requests regarding the services offered. You identify their needs, provide precise answers, and guide them towards the most suitable solutions.</li><li>Ensure quality multi-channel communication</li><li>You manage interactions by phone and email in French, English, and German. You ensure professional, responsive, and personalized support for every interaction.</li></ul> <br> <br> Required profile : <p><strong>The ideal candidate has:</strong></p><br><br><ul><li>Excellent command of French, English, and German, both spoken and written, allowing for easy communication by phone and email.</li><li>Knowledge of computer networks and/or IT, which is a real asset.</li><li>Previous experience in customer relations or customer service is appreciated.</li><li>Excellent communication, listening, and writing skills.</li><li>Strong analytical and problem-solving abilities.</li><li>A strong sense of customer service, attention to detail, and organization.</li><li>The ability to work in a team while being independent in managing their work.</li><li>A results-oriented approach and a focus on quality of service.</li></ul><p>If you enjoy working in an international environment, taking on technical challenges, and providing a quality customer experience, this position is for you.<br><strong>Social benefits and others</strong><br>By joining our teams, you benefit from numerous advantages:</p><br><br><ul><li>Permanent contract (CDI).</li><li>Enrollment in CNSS and AMO coverage.</li><li>Meal voucher.</li><li>Transport allowance.</li><li>Full training upon joining.</li><li>Career development path within the Group.</li><li>Partnerships offering preferential rates on many products and services.</li></ul><p>We strive to provide our employees with a stimulating, stable work environment conducive to their professional development.<br><strong>Working hours</strong><br>44 hours per week, on a rotating schedule.<br><strong>Net Salary + bonuses</strong><br>Salary package up to 8,500 DH net, consisting of a fixed salary and an activity bonus.<br>&nbsp;</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <ul><li>Welcome and assist clients (in person, by phone, by email)</li><li>Identify needs and propose suitable solutions</li><li>Manage client files (follow-up, reminders, updates)</li><li>Ensure quality after-sales service</li><li>Participate in sales activities and the promotion of services/products</li><li>Collaborate with other internal departments to effectively respond to requests</li></ul><br> <br> Required profile : <ul><li>Associate's or Bachelor's degree (Bac+2/3) in commerce, management, or equivalent</li><li>Minimum 1 year of experience in a similar role</li><li>Proficiency in French and Arabic</li><li>Excellent interpersonal skills and customer service orientation</li><li>Ability to manage stress and priorities</li><li>Proficiency in office tools (Word, Excel, CRM, etc.)</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>Maroc Climate and Security (MCS) – Carrier</strong> operates within a <strong>predominantly cooperative culture</strong>, where people, trust and team spirit shape daily collaboration. The organization relies on a close management approach that supports empowerment, mentorship and collective commitment to meaningful missions. This collaborative foundation is balanced by a <strong>strong performance orientation</strong>, reflected in clear objectives and results-driven practices. It is further complemented by an <strong>innovative dimension</strong> that values initiative, alongside <strong>structured organizational processes</strong> ensuring efficiency, consistency and reliability. </p><br><br> <br> Job : <p>As part of our development, we are recruiting a full-time Customer Service Representative (M/F) for our partner Chubb Fire &amp; Security.</p><br><br><p>Chubb Fire &amp; Security is an API Group company and one of the leading providers of fire and electronic security solutions and services for customers worldwide.</p><br><br><p>Chubb has been protecting people and property for over 200 years. Today, its 13,000 employees in over 200 branches and 17 countries work to make the world safer, protect people, and ensure customers' peace of mind.</p><br><br><p>As a full-time Customer Service Representative (M/F), you will be responsible for the following tasks:</p><br><br><ul><li>Provide technical information to customers;</li><li>Handle the commercial and administrative processing of customer orders;</li><li>Process recommendations for equipment replacement from the quoting tool: telephone follow-ups, quote modifications, order entry and tracking, quote portfolio updates...);</li><li>Handle customer requests forwarded by the Customer Relations Department (quote requests and prospects) and ensure communication between customers and branches (Directors and Sales Representatives);</li><li>Record maintenance contracts won by technicians in the quoting tool;</li><li>Update the customer contact database in the quoting tool;</li><li>Analyze commercial activity and report regularly (reporting).<br> </li></ul> <br> <br> Required profile : <p><strong>You can be part of the MCS team:</strong></p><br><br><ul><li>Associate's or Bachelor's degree in commerce, management, or equivalent;</li><li>2 to 3 years of experience in a sales department;</li><li>Good customer skills and commercial drive;</li><li>Organized, punctual, and motivated;</li><li>Proficient in Microsoft Office Suite;</li><li>Knowledge of the fire safety environment is desired;</li><li>Good command of written and spoken French.</li></ul><p><strong>What we offer you:</strong></p><br><br><p>You will have the opportunity to be part of an international, constantly evolving environment and to join a fun, open-minded team that promotes diversity.</p><br><br><ul><li>Standard office hours;</li><li>Work-life balance;</li><li>A continuously growing international environment;</li><li>A continuous learning environment;</li><li>Team building and other activities...etc.<br> </li></ul><p><strong><em>Join us now!</em></strong></p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <ul><li>Respond to customers (phone, email, chat)</li><li>Assist with online contract subscriptions</li><li>Explain coverage, necessary documents, and covered destinations</li><li>Direct claims inquiries to the right contacts</li><li>Enrich and maintain the customer CRM</li></ul> <br> Required profile : <p>We welcome recent graduates (Bachelor's to Master's degree) in insurance or management, as well as candidates with initial experience in customer service, management, or call centers.</p><br><br><p>At MondialCare, we are looking for dynamic, curious individuals who are open to international work.</p><br><br><ul><li>Customer-focused, with a service-oriented mindset and clear, kind communication,</li><li>Proficient in languages <strong>(French and English are essential languages, spoken fluently</strong>, Arabic and Spanish are a plus),</li><li>Organized and detail-oriented, able to manage multiple requests efficiently at once,</li><li>Proactive, able to take initiative and adapt to a constantly evolving digital environment,</li><li><strong>Team player</strong>, collaborative and motivated to grow in a fast-growing international structure.</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p> Ce que nos collaborateurs aiment le plus chez nous <span>❤</span> : Pour consulter leurs avis certifiés </p><br><br> <br> <br> Company culture : <p><strong>TELUS Digital</strong> stands out for its innovation-driven culture, where creativity, agility, and the continuous search for new solutions play a central role. This innovative mindset is reinforced by a strong spirit of <strong>collaboration</strong>, fostering teamwork, active listening, and talent development. The company also values <strong>performance</strong>, encouraging employees to achieve ambitious goals and continuously improve, while relying on structured processes that ensure efficiency and quality. This balance between innovation, collaboration, and operational excellence creates a dynamic, people-centered, and future-focused work environment. </p><br><br> <br> Job : <p>Join TELUS Digital in the heart of <strong>Casablanca</strong> as a <strong>Bilingual Customer Service Representative</strong>. Dive into the dynamic world of the <strong>call center sector</strong> and help deliver an exceptional customer experience.</p><br><br><p>Achieve and exceed customer satisfaction goals by providing accurate answers and personalized support. Actively contribute to the continuous improvement of customer service processes through your bilingual expertise.</p><br><br><p>Manage inbound and outbound calls professionally and efficiently, ensuring smooth communication in French and another language. Identify customer needs and propose suitable solutions while respecting established procedures.</p><br><br><ul><li>Handle customer requests with a solution-oriented approach.</li><li>Accurately document each interaction in the CRM system.</li><li>Collaborate with internal teams to resolve complex issues.</li></ul> <br> <br> Required profile : <p>An education level equivalent to a <strong>High School Diploma (Bac)</strong> is required for this position.</p><br><br><p>Professional experience of <strong>1 to 3 years</strong> in the <strong>call center field</strong> is highly appreciated.</p><br><br><ul><li>Excellent command of French, both spoken and written.</li><li>Proficiency in another language (specify language if known).</li><li>Strong interpersonal communication and active listening skills.</li><li>Adaptability and stress management skills.</li><li>Customer focus and impeccable service orientation.</li><li>Comfort with computer tools, especially CRM software.</li></ul><p>If you see yourself in this profile and the idea of growing in a stimulating environment motivates you, don't wait any longer to apply!</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p><strong>Marketing Call Center</strong> is built around a <strong>predominantly cooperative culture</strong>, where people, trust and teamwork guide daily operations. The company favors a close management style focused on support, empowerment and strong human relationships. This collaborative foundation is complemented by an <strong>innovative mindset</strong> that stimulates creativity and initiative, alongside a <strong>performance-driven approach</strong> based on clear objectives. Structured organizational practices further contribute to operational efficiency and reliability. </p><br><br> <br> Job : Are you a night owl with excellent communication skills? Do you speak fluent English and have a passion for helping others?Our fast-growing call center is expanding its international operations, and we are looking for our next English-Speaking Customer Service Representatives (M/F) to join our dedicated night shift team!- As the primary point of contact for our international customers, you will ensure a seamless and positive customer experience during night hours. Your daily tasks will include:- Handling Inbound Inquiries: Answering customer questions and resolving issues via phone, email, or live chat in a timely and professional manner.- Troubleshooting: Analyzing customer accounts, identifying problems, and providing accurate solutions or escalating complex cases to the appropriate department.- Data Management: Accurately logging all interactions, updating customer profiles, and maintaining precise records in our CRM system.- Customer Satisfaction: Delivering a world-class customer experience, ensuring high satisfaction scores (CSAT), and building brand loyalty. <br> Required profile : We are seeking dedicated, independent, and customer-oriented individuals:Language Proficiency: You have an excellent command of English, both written and spoken.Availability: You are fully comfortable working night shifts and maintaining a nocturnal schedule.Soft Skills: You are empathetic, patient, and possess excellent active listening skills. You can handle stressful situations with a calm and positive attitude.Experience: A previous experience in customer service, BPO, or a call center environment is highly preferred, but motivated beginners with stellar English are welcome! <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p> <strong>Bank of Africa</strong> is characterized by a strong culture of <strong>innovation</strong>, where creativity, boldness and experimentation are key drivers of performance. This dynamic is reinforced by a pronounced <strong>collaborative culture</strong>, promoting trust, empowerment and close managerial support focused on talent development. It is also underpinned by a solid <strong>organizational foundation</strong>, ensuring process rigor, operational efficiency and reliability. Lastly, a more moderate <strong>competitive dimension</strong> supports a results-driven mindset and a continuous pursuit of excellence. </p><br><br> <br> Job : <p>Reporting to the Branch Manager, you will be responsible for advising, retaining, and developing a customer portfolio.</p><br><br><p>You will have to continuously offer and sell the full range of products and services to customers.</p><br><br><p>Your commercial actions will be carefully planned and managed according to global and individual objectives.</p><br><br><p>Risk prevention will be a constant challenge.</p><br><br> <br> <br> Required profile : <p>With a Business or Financial background (Bac+5 level, e.g., Business School or University), you have at least 2 years of prior experience in a similar role.</p><br><br><p>Your strong commercial sense, writing skills, listening ability, and argumentation skills will be your main assets for success in this role.</p><br><br><p>Rigor, organization, and teamwork skills will also be required.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company culture : <p> <strong>Bank of Africa</strong> is characterized by a strong culture of <strong>innovation</strong>, where creativity, boldness and experimentation are key drivers of performance. This dynamic is reinforced by a pronounced <strong>collaborative culture</strong>, promoting trust, empowerment and close managerial support focused on talent development. It is also underpinned by a solid <strong>organizational foundation</strong>, ensuring process rigor, operational efficiency and reliability. Lastly, a more moderate <strong>competitive dimension</strong> supports a results-driven mindset and a continuous pursuit of excellence. </p><br><br> <br> Job : <p>Reporting to the Branch Manager, you will be responsible for advising, retaining, and developing a client portfolio.</p><br><br><p>You will have to constantly propose and sell the full range of products and services to clients.</p><br><br><p>Your commercial actions will be carefully planned and monitored according to global and individual objectives.</p><br><br><p>Risk prevention will be a constant challenge.</p><br><br> <br> <br> Required profile : <p>With a commercial or financial background (Master's degree or equivalent from a Business School or University), you have at least 2 years of experience in a similar role.</p><br><br><p>Your developed commercial sense, your writing skills, your listening ability, and your capacity to argue will be your main assets for success in this role.</p><br><br><p>Rigor, organization, and the ability to work in a team will also be required.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <ul><li>Welcome and assist clients (in person, by phone, by email)</li><li>Identify needs and propose suitable solutions</li><li>Manage client files (follow-up, reminders, updates)</li><li>Provide quality after-sales service</li><li>Participate in commercial actions and promotion of services/products</li><li>Collaborate with other internal departments to respond effectively to requests</li></ul> <br> <br> Required profile : <ul><li>Associate's or Bachelor's degree in commerce, management, or equivalent</li><li>Minimum 1 year of experience in a similar role</li><li>Proficiency in French and Arabic </li><li>Excellent interpersonal skills and customer service orientation</li><li>Ability to manage stress and priorities</li><li>Proficiency in office software (Word, Excel, CRM...)</li></ul> <br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Who are we? Concentrix is an international company established in more than 70 countries. Specialists in improving customer experience and optimizing business processes, we help companies transform and achieve excellence in an inclusive, collaborative, and innovative environment.</p><p>Your mission as a Customer Advisor:</p><p>Your main role will be to be our clients' preferred point of contact. You will be responsible for:</p><ul><li>Assisting prospects and clients in resolving problems or providing information.</li><li>Actively contributing to promoting our brand image and developing customer satisfaction.</li><li>Effectively managing complaints.</li><li>Being an ambassador for customer satisfaction!</li></ul><p>By what means?</p><p>Inbound calls, emails, letters, and potentially interactions via social networks. No telephone prospecting!</p><p>What we offer you:</p><p>At Concentrix, we prioritize the recognition of our talents. Here are the unique benefits we offer to acknowledge your contribution:</p><ul><li><b>Remuneration and benefits:</b></li><li>Language bonus for multilingual profiles</li><li>Performance bonuses</li><li>Regularity bonus starting from the 12th month</li><li>Special Aïd El Adha bonus</li><li>Flexible hours with the possibility of remote work after integration</li><li>Free access to the gym</li><li>Transport provided</li><li><b>Social benefits:</b></li><li>Advantageous health insurance + CNSS/AMO</li><li>Complementary retirement after one year</li><li><b>Optimal working conditions:</b></li><li>Initial and continuous training.</li><li>A work environment that values quality of life at work.</li><li>Professional development opportunities.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>We are looking for talents who possess:</p><ul><li>Perfect command of French, both written and spoken.</li><li>Proficiency in Moroccan Dialect (Darija) with an acceptable level of English.</li><li>Excellent communication skills, organized, autonomous, and positive attitude.</li><li>Proficiency in digital tools and a natural curiosity for adopting new technologies.</li><li>Knowledge of Fintech / Banking / Financial Services customer relations.</li></ul><p>Our recruitment process:</p><ol><li>Telephone pre-qualification: an initial discussion with a member of the recruitment team to validate the position's prerequisites.</li><li>In-person:</li><li>Collective presentation, answers to your questions, and written tests (French and IT).</li><li>Individual interview (30 minutes): an in-depth discussion with a member of our recruitment team to validate your skills and align your ambitions with our culture.</li></ol><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Foundever is recruiting for its Yaacoub El Mansour site, call reception customer service representatives:</p><p>Join a new growing activity, a new professional opportunity.</p><p>If you are interested, Apply now!</p><p>Your main missions will be:</p><ul><li>Listen to and diagnose customer needs in order to provide them with a suitable solution</li><li>Apply defined processes and master the use of tools</li><li>Forward any information that helps identify a malfunction or improve a procedure</li><li>Contribute to the smooth running of the service.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>A graduate of Baccalaureate and above</li><li>You have an excellent level of French (oral and written)</li><li>A sense of listening and service</li><li>You have a sense of argumentation</li><li>Your temperament and interpersonal skills make it easy for you to connect with others</li><li>Commercial and interpersonal skills in customer management</li><li>Desirable knowledge of the insurance sector,</li><li>Ability to manage difficult situations and clients,</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The candidate we are looking for will be placed within the Logistic Department and will deal independently with the following activities:</p><p>- Understand the customer needs and ensure full ownership of all customer requests / orders</p><p>- Analyze &amp; maintain customer orders in SAP</p><p>- Manage customer cases while providing continuous visibility to customers and ensure effective follow-up until full resolutions of customer requests or issues</p><p>- Handle incoming calls and customer service inquiries to a successful outcome</p><p>- Develop the system reporting methods to extract data used for managing supply chain, delivery</p><p>- Collaborate with all departments to ensure resolution for the best customer experience and maintain a positive feedback loop.</p><p>- Provide guidance for the customers on the phone and through email support</p><p>- Collect &amp; follow up customer complaints and dispatches if product related claims.</p><p>- Solve customer complaints related to logistics (late delivery, change of date / time of delivery .)</p><p>- Ensure that complaints are resolved effectively and without delay to increase customer satisfaction</p><p>- Other tasked related to your position may be requested by your hierarchical manager.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Good knowledge of Microsoft Office tools including Excel</li><li>Good Knowledge of SAP (highly important)</li><li>Excellent communication skills and proactive customer service skills</li><li>Ability to deal with multiple requests/tasks and prioritize urgent requirements</li><li>Solid customer care experience in automotive/aerospace industry knowledge is a must</li></ul><p>Preferential requirements:</p><ul><li>Post graduate degree/Master</li><li>Minimum 3 years of relevant experience in the same field</li><li>Knowledge of French and English languages</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Position:</b>Customer Service Representative Team Leader<br><br><b>Job Description:</b><b>About US:</b><br><p>Join our dynamic Customer Service Associates team at Arrow! Our team is built on a foundation of collaboration, trust, friendliness, and positivity. If you speak English and enjoy working with others, this might be the perfect opportunity for you!</p><br><br><p>As part of our company´s growth, <b>ARROW Morocco</b> is strengthening its teams and is looking for a <b>Customer Service Team Leader</b>.</p><br><br><br><p><b>What you will be doing at ARROW</b></p><br><br><p><b>Customer Service Team Leader</b> is responsible for managing a team of Customer Service Representatives (CSR) and overseeing the order to invoice process to meet all related goals and objectives of both, Arrow and our Customer. Team Leader ensures and further develops the right service level to our customers in line with the company goals.</p><br><br><br><p><b>Customer Service Team Leader – Arrow Electronics</b></p><br><br><p>As a Customer Service Team Leader at Arrow, you will be responsible for leading and developing a team of Customer Service Representatives to ensure operational excellence and high customer satisfaction.</p><br><br><p><b>Key Responsibilities:</b></p><br><br><ul><li><p>Coach, train, and support the CSR team to drive performance and engagement</p><br><br></li><li><p>Monitor KPIs, identify areas for improvement, and manage resource allocation</p><br><br></li><li><p>Oversee team performance and conduct annual appraisals</p><br><br></li><li><p>Optimize and implement processes to enhance customer experience and sales support</p><br><br></li><li><p>Handle transition management and coordinate quality-related issues</p><br><br></li></ul><p><b>Team Responsibilities Under Your Supervision:</b></p><br><br><ul><li><p>Manage order-to-invoice cycle and order management</p><br><br></li><li><p>Ensure timely communication with customers and suppliers, providing post-sales support</p><br><br></li><li><p>Drive on-time delivery and manage backlog changes in line with business goals</p><br><br></li><li><p>Collaborate closely with Inside Sales, Product Management, Logistics, and Asset teams</p><br><br></li><li><p>Oversee customer reserved inventory and maintain operational efficiency</p><br><br></li></ul><b>Who are we looking for?</b>· Typically you would have <b>3-5 years of previous experience in Customer Service area,</b><p>· Advance level of English plus one of the following languages in advance level, Spanish.</p><br><br><p>· Great communication and coordination skills,</p><br><br><p>· Good knowledge of MS Office</p><br><br><p>· Excel Knowledge in advanced level</p><br><br><p>· Excellent organizational skills and professional “can do &amp; proactive” attitude,</p><br><br><p>· Ability to handle demanding situations,</p><br><br><p>· Customer Service oriented mindset, proactive and innovative,</p><br><br><p>· Supply Chain and people management experience will be an advantage.</p><br><br><br><b>What is in it for you?</b>· Full Permanent contract,<p>· Social advantages: CNSS, CIMR, Health insurance,</p><br><br><p>· Very good working atmosphere in a team of passionate collaborators,</p><br><br><p>· Work culture where you can make an impact,</p><br><br><p>· Dynamic environment with a <b>friendly work atmosphere</b>,</p><br><br><p>· Fast recruitment process,</p><br><br><p>· Interesting career development opportunities in a quickly growing environment,</p><br><br><p>· Working within an international organization, recognized worldwide in its sector.</p><br><br><br><b>Our story</b><p>As <b>Arrow Global Components (AGC)</b>, a part of Arrow Electronics, we are a leader in distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to our clients all over the world. Our business is based on a trusted, long-lasting network of relationships with industry leaders, both on the supplier and customer sides.</p><br><br><br><p><b><i>Arrow is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, sexual orientation, gender identity, national origin, veteran or disability status.</i></b></p><br><br><p><span>#LI-HL1</span></p><br><br><br><br><b>Location:</b>MA-Casablanca, Morocco (Boulevard Al Quods)<br><br><b>Time Type:</b>Full time<br><b>Job Category:</b>Business Support<br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p> <strong>Concentrix</strong> is driven by a culture strongly focused on <strong>performance and competitiveness</strong>, where ambition, challenge and customer orientation are key drivers of success. This dynamic is supported by a <strong>collaborative dimension</strong>, promoting trust, empowerment and close managerial support. It is also built on a structured <strong>organizational culture</strong>, ensuring process rigor, reliability and operational efficiency. Finally, a more moderate <strong>innovation component</strong> fosters adaptability and continuous improvement of practices and services. </p><br><br> <br> Job : <p><u><strong>&nbsp;Your mission as a Telesales Customer Advisor:</strong></u></p><br><br><p>&nbsp;As a Telesales Customer Advisor, you will play a key role in:</p><br><br><p>• Promoting our clients' products and services<br>• Identifying customer needs and offering suitable solutions.<br>• Negotiating and retaining customers<br>• Turning every interaction into a sales opportunity and building lasting relationships.<br>• Contributing to collective performance<br>• Sharing your ideas and actively participating in the continuous improvement of our processes.<br>&nbsp;</p><br><br> <br> <br> Required profile : <p><u><strong>Profile sought:</strong></u></p><br><br><p>We are looking for Game-Changers who:<br>• Perfectly master French, both spoken and written<br>• Have excellent communication skills<br>• Are organized, independent, and positive<br>• Master digital tools<br>• Enjoy taking on challenges and are focused on customer satisfaction</p><br><br><p><u><strong>Recruitment process:</strong></u></p><br><br><p>1 Online tests (1 hour)<br>After receiving your application, you will get an email inviting you to take a series of interactive tests to assess your language skills, technical skills, and personality.<br>2 Phone call<br>An initial call with a member of the recruitment team to learn about Concentrix and confirm your fit for the role.<br>3 In-person interview<br>A meeting to discuss your profile in more detail and align your ambitions with our company culture.</p><br><br><p><u><strong>What we offer you:</strong></u></p><br><br><p>At Concentrix, valuing talent is a priority.<br>Attractive compensation<br>• Language bonus for multilingual profiles<br>• Performance bonuses<br>• Regularity bonus starting from 12 months<br>• Special Eid El Adha bonus</p><br><br><p><u><strong>Social benefits:</strong></u></p><br><br><p>• Advantageous health insurance<br>• Supplementary pension after one year<br>• Flexible hours with the possibility of remote work after integration<br>• Free access to the gym<br>• Transport provided<br>• Continuous training programs</p><br><br><p><u><strong>Dynamic work environment:</strong></u></p><br><br><p>• Internal events and activities throughout the year<br>• Activities aimed at strengthening team spirit and company culture<br>&nbsp;</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p> <strong>Concentrix</strong> is driven by a culture strongly focused on <strong>performance and competitiveness</strong>, where ambition, challenge and customer orientation are key drivers of success. This dynamic is supported by a <strong>collaborative dimension</strong>, promoting trust, empowerment and close managerial support. It is also built on a structured <strong>organizational culture</strong>, ensuring process rigor, reliability and operational efficiency. Finally, a more moderate <strong>innovation component</strong> fosters adaptability and continuous improvement of practices and services. </p><br><br> <br> Job : <p><u><strong>Your mission:</strong></u></p><br><br><p>As a Customer Advisor, you will play a key role in the quality of the customer experience by:</p><br><br><ul><li>Responding to customer requests via phone, email, or chat.</li><li>Identifying and resolving problems or complaints to ensure their satisfaction.</li><li>Proposing personalized solutions to strengthen customer loyalty.</li><li>Contributing to the continuous improvement of services by sharing customer feedback and needs.</li></ul> <br> <br> Required profile : <p><u><strong>Profile sought:</strong></u></p><br><br><p>We are looking for Game-Changers who:</p><br><br><ul><li>Are perfectly fluent in French, both spoken and written.</li><li>Have excellent communication skills, are organized, independent, and positive.</li><li>Are proficient with digital tools and show curiosity for new technologies.</li><li>Enjoy taking on challenges and are customer-focused.</li></ul><p><u><strong>Recruitment process:</strong></u></p><br><br><p>1 Online tests (1 hour)<br>After receiving your application, you will get an email inviting you to take a series of interactive tests to evaluate your language and technical skills, and your personality.<br>2 Phone conversation<br>A first conversation with a member of the recruitment team to discover Concentrix and confirm your suitability for the position.<br>3 In-person interview</p><br><br><p>A meeting to discuss your profile in more detail and align your ambitions with our company culture.</p><br><br><p><u><strong>What we offer:</strong></u></p><br><br><p>At Concentrix, valuing talent is a priority.<br>Attractive compensation</p><br><br><ul><li>Language bonus for multilingual profiles</li><li>Performance bonuses</li><li>Regularity bonus starting from the 12th month</li><li>Special Eid al-Adha bonus</li></ul><p><u><strong>Social benefits:</strong></u></p><br><br><ul><li>Advantageous health insurance</li><li>Complementary retirement plan after one year</li><li>Flexible hours with the possibility of remote work after integration</li><li>Free access to the gym</li><li>Transport provided</li><li>Continuous training programs</li></ul><p><u><strong>Dynamic work environment:</strong></u></p><br><br><ul><li>Internal events and activities throughout the year</li><li>Activities aimed at strengthening team spirit and company culture</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p> <strong>Concentrix</strong> is driven by a culture strongly focused on <strong>performance and competitiveness</strong>, where ambition, challenge and customer orientation are key drivers of success. This dynamic is supported by a <strong>collaborative dimension</strong>, promoting trust, empowerment and close managerial support. It is also built on a structured <strong>organizational culture</strong>, ensuring process rigor, reliability and operational efficiency. Finally, a more moderate <strong>innovation component</strong> fosters adaptability and continuous improvement of practices and services. </p><br><br> <br> Job : <p><u><strong>Your mission:</strong></u></p><br><br><p>As a Customer Advisor, you will play a key role in the quality of the customer experience by:</p><br><br><p>• Responding to customer requests via phone, email, or chat.<br>• Identifying and resolving problems or complaints to ensure their satisfaction.<br>• Offering personalized solutions to strengthen customer loyalty.<br>• Contributing to the continuous improvement of services by sharing customer feedback and needs.<br>&nbsp;</p><br><br> <br> <br> Required profile : <p><u><strong>Profile sought:</strong></u></p><br><br><p>We are looking for Game-Changers who:<br>• Perfectly master French, both spoken and written.<br>• Have excellent communication skills, are organized, independent, and positive.<br>• Master digital tools and are curious about new technologies.<br>• Enjoy taking on challenges and are focused on customer satisfaction.</p><br><br><p><u><strong>Recruitment Process:</strong></u></p><br><br><p>1 Online tests (1 hour)<br>After receiving your application, you will receive an email inviting you to take a series of interactive tests to assess your language and technical skills, as well as your personality.<br>2 Phone conversation<br>A first conversation with a member of the recruitment team to discover Concentrix and validate your fit for the position.<br>3 In-person interview<br>A meeting to discuss your profile in more detail and align your ambitions with our company culture.</p><br><br><p><u><strong>What we offer you:</strong></u></p><br><br><p>At Concentrix, valuing talent is a priority.<br>Attractive remuneration<br>• Language bonus for multilingual profiles<br>• Performance bonuses<br>• Regularity bonus starting from 12 months<br>• Special Eid al-Adha bonus</p><br><br><p><u><strong>Social benefits:</strong></u></p><br><br><p>• Advantageous health insurance<br>• Complementary retirement plan after one year<br>• Flexible hours with the possibility of remote work after integration<br>• Free access to the gym<br>• Transport provided<br>• Continuous training programs</p><br><br><p><u><strong>Dynamic work environment:</strong></u></p><br><br><p>• Internal events and activities throughout the year<br>• Activities aimed at strengthening team spirit and company culture</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Company culture : <p> <strong>Concentrix</strong> is driven by a culture strongly focused on <strong>performance and competitiveness</strong>, where ambition, challenge and customer orientation are key drivers of success. This dynamic is supported by a <strong>collaborative dimension</strong>, promoting trust, empowerment and close managerial support. It is also built on a structured <strong>organizational culture</strong>, ensuring process rigor, reliability and operational efficiency. Finally, a more moderate <strong>innovation component</strong> fosters adaptability and continuous improvement of practices and services. </p><br><br> <br> Job : <p><u><strong>Your mission:</strong></u></p><br><br><p>As a Customer Advisor, you will play a key role in the quality of the customer experience by:</p><br><br><p>• Responding to customer requests via phone, email, or chat.<br>• Identifying and resolving problems or complaints to ensure their satisfaction.<br>• Proposing personalized solutions to strengthen customer loyalty.<br>• Contributing to the continuous improvement of services by sharing customer feedback and needs.<br>&nbsp;</p><br><br> <br> <br> Required profile : <p><u><strong>Profile sought:</strong></u></p><br><br><p>We are looking for Game-Changers who:</p><br><br><p>• Master French perfectly, both spoken and written.<br>• Have excellent communication skills, are organized, independent, and positive.<br>• Master digital tools and are curious about new technologies.<br>• Enjoy taking on challenges and are focused on customer satisfaction.</p><br><br><p><u><strong>Recruitment process:</strong></u></p><br><br><p>1 Online tests (1 hour)<br>After receiving your application, you will receive an email inviting you to take a series of interactive tests to evaluate your language, technical, and personality skills.<br>2 Phone interview<br>A first discussion with a member of the recruitment team to discover Concentrix and confirm suitability for the position.<br>3 In-person interview<br>A meeting to deepen your profile and align your ambitions with our company culture.</p><br><br><p><u><strong>What we offer you:</strong></u></p><br><br><p>At Concentrix, valuing talent is a priority.<br>Attractive remuneration<br>• Language bonus for multilingual profiles<br>• Performance bonuses<br>• Regularity bonus from 12 months onwards<br>• Special Eid al-Adha bonus</p><br><br><p><u><strong>Social benefits:</strong></u></p><br><br><p>• Advantageous health insurance<br>• Complementary pension after one year<br>• Flexible hours with the possibility of remote work after integration<br>• Free access to the gym<br>• Transportation provided<br>• Continuous training programs</p><br><br><p><u><strong>Dynamic work environment:</strong></u></p><br><br><p>• Internal events and animations throughout the year<br>• Activities aimed at strengthening team spirit and company culture<br>&nbsp;</p><br><br> <br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><b>Position:</b> Customer Service Representative Team Leader<p> </p> <p> </p> <b>Job Description:</b> <div> <b>About US:</b> </div> <div> <div> <div> <div> <p>Join our dynamic Customer Service Associates team at Arrow! Our team is built on a foundation of collaboration, trust, friendliness, and positivity. If you speak English and enjoy working with others, this might be the perfect opportunity for you!</p> <p>As part of our company s growth, <b>ARROW Morocco</b> is strengthening its teams and is looking for a <b>Customer Service Team Leader</b>.</p> <p> </p> <p> <b>What you will be doing at ARROW</b> </p> <p> <b>Customer Service Team Leader</b> is responsible for managing a team of Customer Service Representatives (CSR) and overseeing the order to invoice process to meet all related goals and objectives of both, Arrow and our Customer. Team Leader ensures and further develops the right service level to our customers in line with the company goals.</p> <p> </p> <p> <b>Customer Service Team Leader Arrow Electronics</b> </p> <p>As a Customer Service Team Leader at Arrow, you will be responsible for leading and developing a team of Customer Service Representatives to ensure operational excellence and high customer satisfaction.</p> <p> <b>Key Responsibilities:</b> </p> <ul> <li> <p>Coach, train, and support the CSR team to drive performance and engagement</p> </li> <li> <p>Monitor KPIs, identify areas for improvement, and manage resource allocation</p> </li> <li> <p>Oversee team performance and conduct annual appraisals</p> </li> <li> <p>Optimize and implement processes to enhance customer experience and sales support</p> </li> <li> <p>Handle transition management and coordinate quality-related issues</p> </li> </ul> <p> <b>Team Responsibilities Under Your Supervision:</b> </p> <ul> <li> <p>Manage order-to-invoice cycle and order management</p> </li> <li> <p>Ensure timely communication with customers and suppliers, providing post-sales support</p> </li> <li> <p>Drive on-time delivery and manage backlog changes in line with business goals</p> </li> <li> <p>Collaborate closely with Inside Sales, Product Management, Logistics, and Asset teams</p> </li> <li> <p>Oversee customer reserved inventory and maintain operational efficiency</p> </li> </ul> <b>Who are we looking for?</b> Typically you would have <b>3-5 years of previous experience in Customer Service area,</b> <p> Advance level of English plus one of the following languages in advance level, Spanish.</p> <p> Great communication and coordination skills,</p> <p> Good knowledge of MS Office</p> <p> Excel Knowledge in advanced level</p> <p> Excellent organizational skills and professional can do &amp; proactive attitude,</p> <p> Ability to handle demanding situations,</p> <p> Customer Service oriented mindset, proactive and innovative,</p> <p> Supply Chain and people management experience will be an advantage.</p> <p> </p> <b>What is in it for you?</b> Full Permanent contract, <p> Social advantages: CNSS, CIMR, Health insurance,</p> <p> Very good working atmosphere in a team of passionate collaborators,</p> <p> Work culture where you can make an impact,</p> <p> Dynamic environment with a <b>friendly work atmosphere</b>,</p> <p> Fast recruitment process,</p></div></div></div></div></div></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <ul><li>Welcome and assist clients (in person, by phone, by email)</li><li>Identify needs and propose suitable solutions</li><li>Manage client files (follow-up, reminders, updates)</li><li>Provide quality after-sales service</li><li>Participate in sales activities and the promotion of services/products</li><li>Collaborate with other internal departments to respond effectively to requests</li></ul> <br> <br> Required profile : <ul><li>Associate's or Bachelor's degree in commerce, management, or equivalent</li><li>Minimum 1 year of experience in a similar role</li><li>Proficiency in French and Arabic</li><li>Excellent interpersonal skills and customer service orientation</li><li>Ability to manage stress and priorities</li><li>Proficiency in office software (Word, Excel, CRM, etc.)</li></ul> <br><br> </div>