Job Description

Roles & Responsibilities

The candidate we are looking for will be placed within the Logistic Department and will deal independently with the following activities:

- Understand the customer needs and ensure full ownership of all customer requests / orders

- Analyze & maintain customer orders in SAP

- Manage customer cases while providing continuous visibility to customers and ensure effective follow-up until full resolutions of customer requests or issues

- Handle incoming calls and customer service inquiries to a successful outcome

- Develop the system reporting methods to extract data used for managing supply chain, delivery

- Collaborate with all departments to ensure resolution for the best customer experience and maintain a positive feedback loop.

- Provide guidance for the customers on the phone and through email support

- Collect & follow up customer complaints and dispatches if product related claims.

- Solve customer complaints related to logistics (late delivery, change of date / time of delivery .)

- Ensure that complaints are resolved effectively and without delay to increase customer satisfaction

- Other tasked related to your position may be requested by your hierarchical manager.

Desired Candidate Profile

• Good knowledge of Microsoft Office tools including Excel
• Good Knowledge of SAP (highly important)
• Excellent communication skills and proactive customer service skills
• Ability to deal with multiple requests/tasks and prioritize urgent requirements
• Solid customer care experience in automotive/aerospace industry knowledge is a must

Preferential requirements:

• Post graduate degree/Master
• Minimum 3 years of relevant experience in the same field
• Knowledge of French and English languages