وظائف مراكش

<p>المهام الوظيفية:</p><ul><li>مساعدة المدير في متابعة الأعمال اليومية.</li><li>الإشراف على الأعمال الإدارية وتنظيمها.</li><li>متابعة المشاريع العقارية وفرص الاستثمار في المملكة المغربية.</li><li>زيارة المواقع الإنشائية والعقارية مع صاحب العمل ومتابعة سير الأعمال.</li><li>إعداد التقارير والتنسيق مع الجهات ذات العلاقة.</li></ul><p>الشروط:</p><ul><li>خبرة سابقة في <strong>الإدارة</strong>.</li><li>معرفة جيدة بقطاع <strong>العقارات</strong> وفرص <strong>الاستثمار في المغرب</strong>.</li><li>القدرة على التنقل بين المدن المغربية عند الحاجة.</li><li>مهارات عالية في التواصل والتنظيم وتحمل المسؤولية.</li><li>إجادة استخدام الحاسب الآلي وبرامج Microsoft Office.</li><li>يفضل امتلاك رخصة قيادة.</li></ul><p>المزايا:</p><ul><li>راتب مجزٍ يحدد حسب الخبرة والكفاءة.</li><li>بيئة عمل احترافية.</li><li>فرص للتطور الوظيفي والمشاركة في مشاريع استثمارية وعقارية متميزة</li></ul>

<h3>internship offer in HR</h3><p><br><br>Orchid Island Luxury Real Estate est une agence immobilière haut de gamme basée à Marrakech, spécialisée dans la vente, l'acquisition et la location de propriétés exclusives au Maroc et à l'international. Pionnière dans l'intégration de l'intelligence artificielle et de l'automatisation dans ses processus métiers, Orchid Island allie excellence du service, innovation digitale et expertise du marché immobilier de luxe.</p><p><i><strong>Contexte du stage</strong></i></p><p>Dans le cadre de notre développement et de la structuration de notre département RH, nous recrutons un(e) stagiaire en Ressources Humaines motivé(e) pour accompagner nos équipes sur des missions opérationnelles variées. Ce stage est une opportunité unique d'évoluer dans un environnement professionnel innovant, digitalisé et multiculturel.</p><p><i><strong>Missions principales</strong></i></p><ul><li>Participer au processus de recrutement : rédaction et diffusion des offres de stage sur les plateformes Moroccan et internationales .</li><li>Réaliser le tri et la présélection des candidatures (CV, lettres de motivation, portfolios)</li><li>Constituer et maintenir une base de données candidats structurée (Sheets / Excel)</li><li>Planifier et coordonner les entretiens.</li><li>Contribuer à l'onboarding des nouveaux collaborateurs et stagiaires</li><li>Contribuer à l'amélioration des outils RH internes (formulaires, templates, tableaux de bord)</li></ul><p><i><strong>Profil recherché</strong></i></p><ul><li>Étudiant(e) en Bac+2 à Bac+5 en Gestion des Ressources Humaines, Management ou domaine équivalent</li><li>Bonne communication en français ; l'anglais est un plus apprécié</li><li>Aisance avec les outils bureautiques (Pack Office) et les plateformes numériques</li><li>Sens de la confidentialité, rigueur et organisation</li><li>Esprit d'initiative, autonomie et capacité à travailler en équipe</li><li>Première expérience est appréciée.</li></ul><p><i><strong>Ce que nous offrons</strong></i></p><ul><li>Une immersion professionnelle concrète dans un secteur d'activité premium et en pleine croissance</li><li>Exposition à des outils RH modernes et à l'IA appliquée aux processus RH</li><li>Une lettre de recommandation et une évaluation valorisante en fin de stage</li></ul><p><i><strong>Informations supplémentaires :</strong></i></p><p><strong>Lieu : </strong>Marrakech, Maroc</p><p><strong>Durée : </strong>1 à 3 mois</p><p><strong>Disponibilité : </strong>Dès que possible</p><p><strong>Type de contrat : </strong>stage</p><p><strong>Secteur : </strong>Immobilier de luxe / RH &amp; Administration</p><p><i><strong>Comment postuler ?</strong></i></p><p>Envoyez votre candidature (CV + petite présentation) à :</p><p>&nbsp;</p><p><i><strong>À propos de l'entreprise</strong></i></p><p>Orchid Island Luxury Real Estate est une agence immobilière haut de gamme basée à Marrakech, spécialisée dans la vente, l'acquisition et la location de propriétés exclusives au Maroc et à l'international. Pionnière dans l'intégration de l'intelligence artificielle et de l'automatisation dans ses processus métiers, Orchid Island allie excellence du service, innovation digitale et expertise du marché immobilier de luxe.</p><p><i><strong>Contexte du stage</strong></i></p><p>Dans le cadre de notre développement et de la structuration de notre département RH, nous recrutons un(e) stagiaire en Ressources Humaines motivé(e) pour accompagner nos équipes sur des missions opérationnelles variées. Ce stage est une opportunité unique d'évoluer dans un environnement professionnel innovant, digitalisé et multiculturel.</p><p><i><strong>Missions principales</strong></i></p><ul><li>Participer au processus de recrutement : rédaction et diffusion des offres de stage sur les plateformes Moroccan et internationales .</li><li>Réaliser le tri et la présélection des candidatures (CV, lettres de motivation, portfolios)</li><li>Constituer et maintenir une base de données candidats structurée (Sheets / Excel)</li><li>Planifier et coordonner les entretiens.</li><li>Contribuer à l'onboarding des nouveaux collaborateurs et stagiaires</li><li>Contribuer à l'amélioration des outils RH internes (formulaires, templates, tableaux de bord)</li></ul><p><i><strong>Profil recherché</strong></i></p><ul><li>Étudiant(e) en Bac+2 à Bac+5 en Gestion des Ressources Humaines, Management ou domaine équivalent</li><li>Bonne communication en français ; l'anglais est un plus apprécié</li><li>Aisance avec les outils bureautiques (Pack Office) et les plateformes numériques</li><li>Sens de la confidentialité, rigueur et organisation</li><li>Esprit d'initiative, autonomie et capacité à travailler en équipe</li><li>Première expérience est appréciée.</li></ul><p><i><strong>Ce que nous offrons</strong></i></p><ul><li>Une immersion professionnelle concrète dans un secteur d'activité premium et en pleine croissance</li><li>Exposition à des outils RH modernes et à l'IA appliquée aux processus RH</li><li>Une lettre de recommandation et une évaluation valorisante en fin de stage</li></ul><p><i><strong>Informations supplémentaires :</strong></i></p><p><strong>Lieu : </strong>Marrakech, Maroc</p><p><strong>Durée : </strong>1 à 3 mois</p><p><strong>Disponibilité : </strong>Dès que possible</p><p><strong>Type de contrat : </strong>stage</p><p><strong>Secteur : </strong>Immobilier de luxe / RH &amp; Administration</p><p>&nbsp;</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div> <p> <b>Description of Role</b> </p> <ul> <li>Key technical resource for the customer.</li> <li>Focused on delivering proactive services such as education workshops, delivering assessments and providing expert guidance.</li> <li>Join a highly motivated team of leading industry experts.</li> <li>Gain early access to emerging technologies ahead of industry peers and acquire insights on leveraging them effectively.</li> <li>Visit customers to train them and share industry and development expertise (travel may be expected for onsite deliveries).</li> <li>Be part of a thriving developer community that's constantly looking for ways to improve our customers experience, software development goals and use of technology.</li> <li>Build strong customer relationships and ensure deliveries align with customer projects and milestones.</li> <li>Gain access to expertise and support from Microsoft s consulting practice and product groups.</li> <li>Continually learn and grow professionally.</li> <li>Analyse problems.</li> <li>Maintain, extend accreditations and certifications, assist in developing best practices for key technologies and products to support technical team readiness.</li> <li>Exhibit excellent communication abilities and consistently cultivate strategic, long-term relationships with customers to earn their trust.</li> </ul> <p> <b>Required Skills &amp; Capabilities</b> </p> </div> <p> </p> <div> <ul> <li>Teams Meetings &amp; Live Events</li> <li>Teams Phone Calling Plans</li> <li>Teams Phone Devices</li> <li>Teams Phone Direct Routing</li> <li>Teams Phone Mobile</li> <li>Teams Phone Operator Connect</li> <li>Teams Phone System Foundation</li> <li>Teams Premium</li> <li>Teams Rooms</li> </ul> </div> <p> </p> <div> <p> <b> </b> </p> <p> <b>Technical Experience</b> </p> <ul> <li>Deep understanding in Teams Voice architecture.</li> <li>Experience with Migrations to Microsoft Teams, including Phone and Rooms.</li> <li>Deep troubleshooting skills with Teams Phone and media optimization.</li> <li>Track record of supporting customer digital transformation delivering enterprise-grade Teams solutions.</li> <li>Experience delivering proactive services, such as workshops and technical assessments.</li> </ul> <p><br></p></div></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><br></p><p> </p> <p> </p> <div> <div> <p> <i> <u> <b>Current Leadership Requirements:</b> </u> </i> </p> </div> <div> <ul> <li> <p> <span>Preference will be given to candidates currently holding a Hotel Manager position. </span> </p> </li> </ul> </div> <div> <ul> <li> <p> <span>A background in Food &amp; Beverage (F&amp;B) is preferred. </span> </p> </li> </ul> </div> <div> <ul> <li> <p> <span>Resort experience is<span> </span>required.</span> </p> </li> </ul> </div> <div> <ul> <li> <p> <span>Strong preference for candidates with experience managing renovations, as the resort currently has active renovation and capital projects underway.</span> </p> </li> </ul> </div> <div> <ul> <li> <p> <span>French Speaking needed</span> </p> </li> </ul> </div> <div> <ul> <li> <p> <span>Hands on and on the floor leadership style, driving service execution through staff and guest engagement. </span> </p> </li> </ul> </div> <div> <ul> <li> <p> <span>Provide strong leadership to the operations team and inspire them with product obsession.</span> </p> </li> </ul> </div> <div> <ul> <li> <p> <span>Currently serving as a Hotel/ Resort Manager or offering equivalent experience, typically supported by 5 to 10 years in hotel operations and/or management.</span> </p> </li> </ul> <p> </p> </div> <div> <p> <b> <i> <u>Main Responsibilities:</u> </i> </b> </p> </div> <div> <ul> <li> <p> <span>Coordinate and effectively manage the day-to-day operations of the resort</span> </p> </li> </ul> </div> <div> <ul> <li> <p> <span>Ensure all Resort standards are<span> </span>established, maintained, and consistently enforced.</span> </p> </li> </ul> </div> <div> <ul> <li> <p> <span>Assume the authority of the RVP/General Manager in his absence</span> </p> </li> </ul> </div> <div> <ul> <li> <p> <span>Maintain strong working relationships with resort owners and participate in owners meetings.</span> </p> </li> </ul> </div> <div> <ul> <li> <p> <span>Personally interact with guests, review feedback, and follow up on any service issues or concerns.</span> </p> </li> </ul> </div> <div> <ul> <li> <p> <span>Act as the resort spokesperson in the absence of the RVP/General Manager during emergencies or crisis situations.</span> </p> </li> </ul> </div> <div> <ul> <li> <p> <span>Perform any<span> </span>additional<span> duties or projects assigned by the RVP/ General Manager or Four Seasons Corporate Office.</span> </span> </p> </li> </ul> </div> <div> <p> </p> </div> <div> <p> <i> <u>People</u> </i> </p> </div> <div> <ul> <li> <p> <span>Embodies the Four Seasons Evolve Leadership Behaviors, leading by example with authenticity, visibility, and integrity.</span> </p> </li> </ul> </div> <div> <ul> <li> <p> <span>Emotionally<span> intelligent </span>leader<span> able to connect with staff at all </span>levels<span> is essential to attracting and </span>retaining<span> talent.</span> </span> </p> </li> </ul> </div> <div> <ul> <li> <p> <span>Acts as a true culture ambassador, fostering a workplace defined by empathy, respect, warmth, and adherence to the Golden Rule.</span> </p> </li> </ul> </div> <div> <ul> <li> <p> <span>Builds genuine connections with employees and the local community, creating trust and<span> </span>a strong sense<span> of belonging.</span> </span> </p> </li> </ul> </div> <div> <ul> <li> <p> <span>Enables teams to successfully deliver on the opening critical path, driving accountability, preparedness, and operational excellence.</span> </p> </li> </ul> </div> <div> <p> </p> </div> <div> <p> <i> <u>Product</u> </i> </p> </div> <div> <ul> <li> <p> <span>Innovates and enhances the guest experience across all operational areas including Rooms, F&amp;B, Spa &amp; Wellness, Recreation, Residences, and the broader lifestyle offering. </span> </p> </li> </ul> </div> <div> <ul> <li> <p> <span>Ensures<span> Rooms operations deliver personalized luxury, flawless execution, and memorable arrival, stay, and departure experiences for both guests and residence owners.</span> </span> </p> </li> </ul> </div> </div> <div> <div> <p> </p> </div> <div> <p> <i> <u>Profit</u> </i> </p> </div> <div> <ul> <li> <p> <span>Demonstrates strong commercial insight combined with operational discipline, ensuring both efficiency and<span> </span>high standards<span> across all resort functions.</span> </span> </p> </li> </ul> </div> <div> <ul> <li> <p> <span>Effectively connects daily activities with overarching strategies, financial goals, and proforma targets.</span> </p> </li> </ul> </div> <div> <ul> <li> <p> <span>Ensures that Rooms, F&amp;B, Spa, Retail, and Residences<span> </span>operate<span> with rigorous financial control while delivering exceptional guest experiences.</span> </span> </p> </li> </ul> </div> </div> <p> </p> <p> </p> <p> </p> <p> </p></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >The Site Manager is in charge of delivery activities at the production site to which they are assigned, and the implementation of the tools to support them. In this capacity, they ensure quality and delivery in the implementation of various training programs: they support management in onboarding, welcome day, compliance module pathways, job onboarding programs, the deployment of regional initiatives, and the professional development of trainers through learning communities.</font></font></p> <p> </p> <p><font dir="auto" ><font dir="auto" >He/she is the key person responsible for ensuring processes are followed and implemented correctly, both for cross-functional and soft skills training and for the deployment of job-specific training. He/she also has a direct hierarchical management role with the site's trainers to ensure these objectives are met.</font></font></p> <p><font dir="auto" ><font dir="auto" >He/she interacts daily with production stakeholders, including Quality and Training Manager and Project Manager, and with site management and management, and, within the framework of a committee established with site management, ensures the monitoring and strengthening of on-site training paths.</font></font></p> <p><font dir="auto" ><font dir="auto" >Your main responsibilities are:&nbsp;</font></font></p> <p> </p> <p> <b><font dir="auto" ><font dir="auto" >1- Delivery management</font></font></b> </p> <p> </p> <p><font dir="auto" ><font dir="auto" > Ensuring compliance rates: Welcome day, LRS modules, onboarding.</font></font></p> <p><font dir="auto" ><font dir="auto" > Promote the conditions for success on site projects by providing capitalized tools and professionalizing trainers.</font></font></p> <p><font dir="auto" ><font dir="auto" > Utilize monitoring tools in partnership with regional teams</font></font></p> <p><font dir="auto" ><font dir="auto" > Facilitating the deployment of new Concentrix tools within operations</font></font></p> <p> </p> <p> <b><font dir="auto" ><font dir="auto" >2- Process Management</font></font></b> </p> <p> </p> <p><font dir="auto" ><font dir="auto" > to be the guarantor of compliance with training processes on the site perimeter, in line with the country and region.</font></font></p> <p><font dir="auto" ><font dir="auto" > Control and update the mastery of processes and knowledge of available tools (Training AI, Alba, SIM CX).</font></font></p> <p><font dir="auto" ><font dir="auto" > To manage the professionalization policy decided by the region and the country, for newly qualified trainers or those in the refresher phase.</font></font></p> <p><font dir="auto" ><font dir="auto" > Define training programs in line with the needs detected by the site's operational teams, respecting the processes for skills development of advisors and local managers.</font></font></p> <p> </p> <p> <b><font dir="auto" ><font dir="auto" >3- Funding Management</font></font></b> </p> <p> </p> <p><font dir="auto" ><font dir="auto" > In some cases, manage the site's financing arrangements, with the support of Management and the PS.</font></font></p> <p><font dir="auto" ><font dir="auto" > Update the tracking tools for sharing and information</font></font></p> <p><font dir="auto" ><font dir="auto" > To promote understanding of the issues and objectives of training according to the chosen methods</font></font></p> <p> </p> <p> <b><font dir="auto" ><font dir="auto" >4- Team Management</font></font></b> </p> <p> </p> <p><font dir="auto" ><font dir="auto" > Lead and manage the site trainers hierarchically on delivery activities, respect for processes, professionalization of practices and learning tools (Training AI, Alba, Learning communities).</font></font></p> <p><font dir="auto" ><font dir="auto" > Organize and lead these activities within the framework of regular and workable meetings.</font></font></p> <p><font dir="auto" ><font dir="auto" > To develop the skills of trainers and to carry out quality and skills monitoring of teaching teams.</font></font></p> <p><font dir="auto" ><font dir="auto" > Facilitating teaching teams, particularly within learning communities</font></font></p> <p><font dir="auto" ><font dir="auto" > To feed the knowledge bases of site projects, by structuring project communities.</font></font></p> <p><font dir="auto" ><font dir="auto" > Identify new needs arising from the site.</font></font></p></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p> </p> <p> <b><font dir="auto" ><font dir="auto" >Your mission:&nbsp;&nbsp;</font></font></b></p> <p><font dir="auto" ><font dir="auto" >As project manager, you will ensure the smooth running of the project through the following missions:</font></font></p> <ul> <li><font dir="auto" ><font dir="auto" >Ensure the achievement of qualitative and quantitative objectives</font></font></li> <li><font dir="auto" ><font dir="auto" >Monitoring of operational indicators, profitability, margin, turnover and absenteeism</font></font></li> <li><font dir="auto" ><font dir="auto" >Regular management of the activity report to top management</font></font></li> <li><font dir="auto" ><font dir="auto" >Preparation of production committees and participation in meetings with the client/contractor</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensures compliance with the client's &amp; Concentrix's quality processes and standards</font></font></li> <li><font dir="auto" ><font dir="auto" >Management of a team of senior supervisors: administrative supervision, setting individual and collective objectives, performance evaluation, defining development areas and managing skills development, briefing on project results</font></font></li> <li><font dir="auto" ><font dir="auto" >Analysis of performance indicators, identification of areas for improvement and implementation of corrective actions</font></font></li> <li><font dir="auto" ><font dir="auto" >Production Incident Management</font></font></li> <li><font dir="auto" ><font dir="auto" >Maintaining a good social climate</font></font></li> <li><font dir="auto" ><font dir="auto" >Cross-functional collaboration with managers of the same account, located in the various Concentrix subsidiaries worldwide (applicable to global accounts)</font></font></li> </ul> <p> </p> <p> <b><font dir="auto" ><font dir="auto" >What we offer you</font></font></b> </p> <p><font dir="auto" ><font dir="auto" >At Concentrix, we prioritize the development and well-being of our talent. Here are the benefits we offer to recognize your contribution:</font></font></p> <ul> <li><font dir="auto" ><font dir="auto" >Opportunities for growth, in an ethical and equitable manner</font></font></li> <li><font dir="auto" ><font dir="auto" >Opportunities for professional development</font></font></li> <li><font dir="auto" ><font dir="auto" >An attractive compensation package including a periodic performance bonus</font></font></li> <li><font dir="auto" ><font dir="auto" >Exceptional employee benefits:</font></font><ul> <li><font dir="auto" ><font dir="auto" >Health insurance</font></font></li> <li><font dir="auto" ><font dir="auto" >Supplementary pension after one year of seniority in the company and subscription</font></font></li> <li><font dir="auto" ><font dir="auto" >Reduced-price catering service</font></font></li> <li><font dir="auto" ><font dir="auto" >Gym with on-site personal trainer. Access is free (this benefit is valid at locations with a gym).</font></font></li> <li><font dir="auto" ><font dir="auto" >Possibility of enrollment in the company crèche (valid at sites that have one) or crèche subsidy</font></font></li> </ul> </li> </ul> <p> </p> <p> <b><font dir="auto" ><font dir="auto" >The profile of our Game-Changers</font></font></b> </p> <p><font dir="auto" ><font dir="auto" >We are looking for a talented individual who:</font></font></p> <ul> <li><font dir="auto" ><font dir="auto" >Holds a higher education degree in management</font></font></li> <li><font dir="auto" ><font dir="auto" >Fluent in French and English</font></font></li> <li><font dir="auto" ><font dir="auto" >Candidates must have at least 3-4 years of experience as a senior manager in a customer service role within contact centers, ideally with English-speaking/international accounts.</font></font></li> <li><font dir="auto" ><font dir="auto" >Possesses analytical capabilities to understand and guide the achievement of quantitative and qualitative objectives.</font></font></li> <li><font dir="auto" ><font dir="auto" >The spirit of synthesis</font></font></li> <li><font dir="auto" ><font dir="auto" >Has strong interpersonal skills and the ability to manage large teams (staff numbers can exceed 100 people)</font></font></li> <li><font dir="auto" ><font dir="auto" >Is active and proactive</font></font></li> </ul> <p><font dir="auto" ><font dir="auto" >Leadership, decision-making skills and the ability to unite people are essential assets for successfully carrying out one's missions.</font></font></p></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Who are we?&nbsp;</font></font><br> <br><font dir="auto" ><font dir="auto" >Concentrix is ​​an international company present in more than 70 countries. We excel in improving customer experience and optimizing business processes, helping companies transform and achieve excellence in an inclusive, collaborative, and innovative environment.</font></font></p> <p> </p> <p> </p> <p> <u>Mission</u>:</p> <p> </p> <p><font dir="auto" ><font dir="auto" >Reporting to the project manager, your responsibilities will include:</font></font></p> <ul> <li><font dir="auto" ><font dir="auto" >Ensure the achievement of qualitative and quantitative objectives</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensuring compliance with the client's and Concentrix's quality processes and standards</font></font></li> <li><font dir="auto" ><font dir="auto" >Provide regular activity reports to the client and top management</font></font></li> <li><font dir="auto" ><font dir="auto" >Managing and leading a team of customer advisors: coaching, holding regular individual meetings and team meetings, implementing support plans for low performers...</font></font></li> <li><font dir="auto" ><font dir="auto" >Analyze individual and collective performance indicators to identify areas for improvement and implement corrective actions.</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensure the availability of the resources and means of production necessary to maintain the flows</font></font></li> <li><font dir="auto" ><font dir="auto" >Managing turnover and absenteeism, and implementing the necessary action plans</font></font></li> <li><font dir="auto" ><font dir="auto" >Provide administrative support for your team (leave, absences, lateness)</font></font></li> <li><font dir="auto" ><font dir="auto" >Alerting to problems that could impact production</font></font></li> <li><font dir="auto" ><font dir="auto" >managing production incidents</font></font></li> </ul> <p> </p> <p> <b><font dir="auto" ><font dir="auto" >What we offer you</font></font></b> </p> <p><font dir="auto" ><font dir="auto" >At Concentrix, we prioritize the development and well-being of our talent. Here are the benefits we offer to recognize your contribution:</font></font></p> <ul> <li><font dir="auto" ><font dir="auto" >Opportunities for growth, in an ethical and equitable manner</font></font></li> <li><font dir="auto" ><font dir="auto" >Opportunities for professional development</font></font></li> <li><font dir="auto" ><font dir="auto" >An attractive compensation package including a periodic performance bonus</font></font></li> <li><font dir="auto" ><font dir="auto" >Exceptional employee benefits:</font></font><ul> <li><font dir="auto" ><font dir="auto" >Health insurance</font></font></li> <li><font dir="auto" ><font dir="auto" >Supplementary pension after one year of seniority in the company and subscription</font></font></li> <li><font dir="auto" ><font dir="auto" >Reduced-price catering service</font></font></li> <li><font dir="auto" ><font dir="auto" >Gym with on-site personal trainer. Access is free (this benefit is valid at locations with a gym).</font></font></li> <li><font dir="auto" ><font dir="auto" >Possibility of enrollment in the company crèche (valid at sites that have one) or crèche subsidy</font></font></li> </ul> </li> </ul> <p> </p> <p> <u><font dir="auto" ><font dir="auto" >Profile</font></font></u><font dir="auto" ><font dir="auto" > :</font></font></p> <ul> <li><font dir="auto" ><font dir="auto" >You have 1 year of experience as a call center manager</font></font></li> <li> <div><font dir="auto" ><font dir="auto" >You have a perfect command of French and English, both written and spoken.</font></font></div> </li> <li><font dir="auto" ><font dir="auto" >You possess the analytical skills to understand and guide the achievement of objectives</font></font></li> <li><font dir="auto" ><font dir="auto" >You have a sense of anticipation and are focused on customer satisfaction and solutions.</font></font></li> <li><font dir="auto" ><font dir="auto" >You are organized and meticulous.</font></font></li> <li><font dir="auto" ><font dir="auto" >You are known for your interpersonal skills.</font></font></li> <li><font dir="auto" ><font dir="auto" >You have a good sense of listening</font></font></li></ul></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p> </p> <p> <b><font dir="auto" ><font dir="auto" >Your mission:&nbsp;&nbsp;</font></font></b></p> <p><font dir="auto" ><font dir="auto" >As a professional trainer, you will play a key role through the following missions:</font></font></p> <ul> <li><font dir="auto" ><font dir="auto" >Facilitation of initial and continuing training courses</font></font></li> <li><font dir="auto" ><font dir="auto" >Preparation of logistics (modules, documents to be given to customer advisors)</font></font></li> <li><font dir="auto" ><font dir="auto" >Evaluation of knowledge assimilation at the end of vocational training: administration of quizzes, analysis of results</font></font></li> <li><font dir="auto" ><font dir="auto" >Onboarding new recruits: hot and cold briefings</font></font></li> <li><font dir="auto" ><font dir="auto" >Training for customer advisors on new features/changes to customer processes as part of continuing education</font></font></li> <li><font dir="auto" ><font dir="auto" >Identifying training needs and proposing appropriate actions</font></font></li> <li><font dir="auto" ><font dir="auto" >Contributing to the updating of training modules</font></font></li> </ul> <p> </p> <p> <b><font dir="auto" ><font dir="auto" >What we offer you</font></font></b> </p> <p><font dir="auto" ><font dir="auto" >At Concentrix, we prioritize the development and well-being of our talent. Here are the benefits we offer to recognize your contribution:</font></font></p> <ul> <li><font dir="auto" ><font dir="auto" >Opportunities for growth, in an ethical and equitable manner</font></font></li> <li><font dir="auto" ><font dir="auto" >Opportunities for professional development</font></font></li> <li><font dir="auto" ><font dir="auto" >An attractive compensation package including a periodic performance bonus</font></font></li> <li><font dir="auto" ><font dir="auto" >Exceptional employee benefits:</font></font><ul> <li><font dir="auto" ><font dir="auto" >Health insurance</font></font></li> <li><font dir="auto" ><font dir="auto" >Supplementary pension after one year of seniority in the company and subscription</font></font></li> <li><font dir="auto" ><font dir="auto" >Reduced-price catering service</font></font></li> <li><font dir="auto" ><font dir="auto" >Gym with on-site personal trainer. Access is free (this benefit is valid at locations with a gym).</font></font></li> </ul> </li> </ul> <ul> <li><font dir="auto" ><font dir="auto" >Possibility of enrollment in the company crèche (valid at sites that have one) or crèche subsidy</font></font></li> </ul> <p> </p> <p> <b><font dir="auto" ><font dir="auto" >The profile of our Game-Changers</font></font></b> </p> <p><font dir="auto" ><font dir="auto" >We are looking for a talented individual who:</font></font></p> <ul> <li><font dir="auto" ><font dir="auto" >Ideally, the candidate will hold a higher education qualification in management/human resources.</font></font></li> <li><font dir="auto" ><font dir="auto" >I have a perfect command of French and English, both written and spoken.</font></font></li> <li><font dir="auto" ><font dir="auto" >Candidates must have at least one or two years of experience as a professional trainer in call centers.</font></font></li> <li><font dir="auto" ><font dir="auto" >Is a teacher?</font></font></li> <li><font dir="auto" ><font dir="auto" >He is known for his adaptability and creativity.</font></font></li> <li><font dir="auto" ><font dir="auto" >East oriented towards results</font></font></li> <li><font dir="auto" ><font dir="auto" >The ability to identify the difficulties faced by customer advisors and to support them</font></font></li> <li><font dir="auto" ><font dir="auto" >He is organized and rigorous</font></font></li> <li><font dir="auto" ><font dir="auto" >He is known for his interpersonal skills.</font></font></li> <li><font dir="auto" ><font dir="auto" >Is comfortable using office software (Word, Excel, PowerPoint)</font></font></li> <li><font dir="auto" ><font dir="auto" >Is a source of proposals</font></font></li></ul></div></section>