Job description

Company culture :

ADM Value is built around a collaboration-driven culture, with a strong focus on human relationships, trust and employee development. The company promotes close leadership that encourages support, accountability and team engagement. This people-centered culture is complemented by a strong performance mindset, reflecting a clear focus on results and commitment. A structured organizational approach reinforces operational efficiency, while innovation plays a more complementary role within the company.

Do you enjoy meaningful customer service and know how to build trust over the phone?

At ADM Value, we are looking for Spanish-speaking customer service advisors for a pet insurance activity.

You will work with clients who are emotionally involved: your mission will be to listen, reassure, and provide clear and reliable solutions.
Your responsibilities

• Contribute to a smooth and high-quality customer experience
• Handle customer requests by phone with professional and empathetic communication
• Listen actively, analyze the need, and provide a clear answer
• Explain information simply (without jargon)
• Guide the customer step-by-step in their requests
• Ensure follow-up of requests until resolution

Profile sought

• Perfect command of Spanish (spoken): clarity, fluency, and good communication
• Customer focus: empathy, patience, and service-oriented attitude
• Interest in the animal world (owning or having owned pets is a plus)
• Organization and rigor in managing requests

Ability to manage emotionally charged situations while maintaining professionalism
Conditions and benefits

• Permanent contract (CDI) from day one
• Social coverage: CNSS + AMO
• Fixed salary + transport allowance + meal allowance
• Performance