Job Description

Roles & Responsibilities

Who are we? Concentrix is an international company present in more than 70 countries. We excel at improving customer experience and optimizing business processes, helping companies transform and achieve excellence in an inclusive, collaborative, and innovative environment.

Your mission as a Customer Service Advisor

As a Customer Service Advisor, you will play an essential role by:

• Responding to customer needs: Ensure quality service by responding to questions via phone, email, or chat.
• Resolving problems: Identify and handle requests or complaints to ensure customer satisfaction.
• Building customer loyalty: Provide personalized solutions to strengthen customer trust and loyalty.
• Contributing to continuous improvement: Share customer feedback to optimize our services and processes.

What we offer you

At Concentrix, we prioritize valuing our talent. Here are the unique benefits we offer to recognize your contribution:

• Attractive remuneration with additional bonuses: Dedicated language bonus for our multilingual Game-Changers. Regularity bonus from 12 months and motivating performance bonuses. Special Eid al-Adha bonus.
• Exceptional social benefits: Advantageous health insurance and complementary retirement after one year.
• Flexible hours with the possibility of remote work after an integration period.
• Free access to our gym.
• Transport provided to allow you to get to your workplace safely and without logistical constraints.
• Continuous training to develop your skills and acquire new knowledge adapted to the position.
• A dynamic work environment: Themed events and gifts throughout the year to strengthen team spirit.

The profile of our Game-Changers

We are looking for talents who:

• Perfectly master French, both written and spoken.
• Possess excellent communication skills, are organized, autonomous, and adopt a positive attitude.
• Master digital tools and show natural curiosity to adopt new technologies.
• Embrace challenges with enthusiasm and are passionate about customer satisfaction.

Our recruitment process

1- Online tests (1h): Once your application is received, you will receive an email inviting you to participate in a series of online tests. These interactive assessments are designed to highlight your linguistic, technical, and personality skills. A key step to better understand your potential and make you stand out!

2- Phone conversation: An exploratory conversation with a member of our recruitment team to discover Concentrix and confirm the suitability of your profile.

3- In-person interview: An in-depth discussion to validate your skills and align your ambitions with our culture.

Ready to take on the challenge? Join the Concentrix adventure, where innovation and excellence meet!

Desired Candidate Profile

• Perfectly master French, both written and spoken.
• Possess excellent communication skills, are organized, autonomous, and adopt a positive attitude.
• Master digital tools and show natural curiosity to adopt new technologies.
• Embrace challenges with enthusiasm and are passionate about customer satisfaction.