Job description

Job :

Join our dynamic car dealership in Casablanca as a Service Advisor M/F. Benefit from a stimulating environment within a recognized company in the Automotive / Motorcycles / Bicycles sector. Your role will be central to our customer satisfaction and the smooth running of our after-sales operations.

This position will allow you to develop expertise in managing post-purchase customer relations. You will be a key player in retaining our customers by ensuring impeccable quality after-sales service. Your success will directly contribute to the brand image of our establishment.

Your responsibilities will include:

• Physical and telephone reception of customers.
• Reception of vehicles for technical interventions.
• Handling customer requests and diagnosing needs.
• Scheduling workshop appointments and monitoring interventions.
• Transmitting information to technical teams.
• Returning vehicles to customers, explaining the work done.
• Managing billing and payments.
• Monitoring customer satisfaction after the intervention.
• Promoting our additional services and products.

A Bac +2 (equivalent to a 2-year post-secondary degree) is the required education level for this position, ideally in a field such as Sales Administration or After-Sales Service (SAV).

Professional experience of 1 to 3 years in a similar role, ideally in the automotive sector, is expected. Initial experience in customer service and administrative management is an asset.

To excel in this role, several skills are essential:

• An excellent interpersonal skills and strong customer listening abilities.
• Solid organizational and priority management skills.
• A good analytical ability to understand technical needs.
• Proficiency with computer tools, especially workshop management software.
• A neat presentation and a professional attitude.
• The ability to work under pressure and to solve problems effectively.
• Perfect command of local languages and good knowledge of French are a plus.

If you see yourself in this description and this challenge motivates you, don't wait any longer to apply!