Job description

Job :

Main Tasks:
Reporting to the Central After-Sales Service Manager, your job is to manage the operational and centralized flow of the Group's spare parts, from identifying the need to making them available. This involves ensuring the correct part number, tracking stock movements, and maintaining traceability for each assigned part, while also recovering defective parts.

Your main responsibilities:
You will ensure that all requested parts are available and update the stock status daily with data on the After-Sales Service platform.

• Manage the warehouse and ensure stock reliability:

Receive parts, check part numbers, quantities, and delivery documents, and report any shortages, anomalies, or non-compliance.
Organize the identification, location, and storage of each part by recording incoming, outgoing, transfer, and/or return movements between branches and the group's central warehouse.
Perform inventory counts, analyze discrepancies, and propose corrections for approval.
Monitor reorder points, stockouts, and delivery times.
Draw attention to dormant stock and work with the manager to clear it.

• Prepare orders and coordinate with suppliers:

Gather the needs of category managers, internal technicians, and authorized service centers; get them approved by the manager.
Verify the compatibility of parts with products and available exploded views.
Prepare purchase requests and track orders with internal and external suppliers: availability, price, delivery times, deliveries, and backorders or shortages.
Prepare and make available parts for repairs, branches, and authorized service centers.
Ensure the follow-up of purchases and sales according to current procedures and authorizations.

• Ensure traceability and feed the After-Sales Service platform:

Update part numbers, descriptions, compatibilities, prices, and stock movements; integrate available technical documents and exploded views.
Link delivered parts to repair orders, purchase orders, or transfers; track returns and transmit stock status reports and reordering alerts to the After-Sales Service Manager.

• Selling price of After-Sales Service Spare Parts (PDR):

Ensure that all available parts have their selling price and authorized discount.
Report any new part without a selling price.
Check prices in the market for similar or compatible parts and report any significant differences or major discrepancies.
Ensure that all parts used outside of warranty have been correctly invoiced and that payment has been collected on time.
Report any delays in the collection of After-Sales Service invoices to the Manager and participate in recovering the corresponding payments.

• Defective or permanently damaged items returned to After-Sales Service:

Monitor the stock of these items and keep it updated.
Draw attention to the age of this stock and the need to find solutions for it.
Follow up with the expert on the assessment of these items, including necessary photos, until the final report is received.
Follow up with the manager on the steps for selling these items and collect various quotes for delayed items concerned.
 

The profile we are looking for:

1. Technical degree level or technical high school diploma with experience in the field.
2. Training in logistics, stock management, supply chain management, or an equivalent field.
3. Proficiency in French and knowledge of technical or professional English.
4. Experience in warehousing, stock management of items, or spare parts in an After-Sales Service department. Experience in After-Sales Service for home appliances is a plus.
5. Proficiency in receiving, storing, preparing, distributing, and inventory operations, as well as tracking and entering associated documents is necessary.
6. Ability to identify a part number, consult technical documentation, and verify part compatibility with the assistance of the technical team.
7. Good command of Excel and ease with management software; ability to use an After-Sales Service platform and maintain reliable data with daily updates.
8. Ability to track supplier orders, delivery times, and priorities for making parts available.

Expected qualities:

A rigorous, organized, and reliable person, capable of managing multiple requests simultaneously. A service-oriented mindset, responsiveness, and clear communication are essential for this role.

Ability to anticipate needs, quickly report risks of stockouts, and respect validation processes.

Ability to ensure the proper condition of the warehouse and the accuracy of recorded information at all times and for any inspection.

Expected results from the candidate:
- Physical and computer stocks that match, with tracking and solutions for observed discrepancies.
- Correctly referenced parts made available within agreed deadlines.
- Traceable part outputs linked to the relevant files or orders.
- An up-to-date spare parts catalog and regular monitoring of orders, stockouts, and reordering needs.
- Minimize stockouts and reordering delays as much as possible without overloading the stock with dead or very slow-moving spare parts.