German-Speaking Help Desk Analyst in Rabat

AFRICAWORK - المغرب - الرباط

Are you fluent in German and passionate about IT support? Our client in Rabat is seeking a dedicated German-speaking Help Desk Analyst to join their team.


Role Overview:


As an IT Help Desk Analyst, you will provide vital support to German-speaking customers. Your responsibilities will include handling helpdesk queries, configuring equipment, maintaining backups, and installing/de-installing software. Your primary goal will be to resolve client issues by identifying problems, researching solutions, and guiding clients through corrective steps.


Daily Responsibilities:


  • Diagnose and resolve hardware/software/network issues via telephone for end users
  • Route problems to internal support teams
  • Coordinate with vendors and support staff to gain technical knowledge
  • Administer and manage user access in various systems
  • Document and manage problems, work requests, and resolutions using the Call Tracking System


Candidate Profile:


Soft Skills:

  • Excellent verbal and written communication skills
  • Strong customer handling skills and resourcefulness for unforeseen situations
  • Quick learner with a willingness to continuously acquire new information


Technical Requirements:

  • Understanding of the IT environment and eagerness to learn new processes and technologies
  • Proficiency with Windows OS, MS Office, Internet browsers, Antivirus and Firewall software, and PC hardware
  • Knowledge of ITIL is a plus


Language Requirements:

  • Fluent in German (oral and written)
  • Proficiency in English, at least B2 level


If you have a passion for IT support and excellent communication skills in German, apply now to join our client's dynamic team in Rabat!

تاريخ النشر: ١٤ أكتوبر ٢٠٢٤
الناشر: LinkedIn
تاريخ النشر: ١٤ أكتوبر ٢٠٢٤
الناشر: LinkedIn