We are looking for an Operations Manager to join our team in Agadir. As a part of our team, the ideal candidate will be the key person between MTS Globe and our clients, providing support in all operational areas related with tour operators ensuring a high quality service.

Key responsibilities:

• Be the responsible and the first contact for any issues of the tour operators, attending to their needs and unforeseen events.
• Coordination and prioritization of requests from the tour operator.
• Support the daily operations of the tour operator.
• Supervise and coordinate tasks of the different departments that provide services to the tour operator: booking, transfers, excursions and airport services.
• Service quality management
• Being the point of contact for providers, suppliers, incoming agency and tour operator to ensure the quality of the service.
• Be involved in contracting and negotiating with of transfer providers, excursions, etc.
• Manage claims and incidents related to the tour operator operations.
• Daily contact and accompaniment of tour operator members whenever necessary.
• Providing support to the airport service in different situations such as flights that cannot take off, overnight management, etc.

Requirements:

• 3 years of experience in a similar role
• Experience working with traditional tour operators
• Bachelor degree in Tourism or similar
• Team management skills
• Ability to build strong relationships with key accounts and Business Partners
• Excellent communications and management skills between providers/clients.
• Advanced knowledge of Microsoft Office.
• Driving License
• High level of English, other languages are a plus.